Title: Plugin issues?
Last modified: September 28, 2023

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# Plugin issues?

 *  Resolved [Thomas Reinholdt](https://wordpress.org/support/users/bananajones/)
 * (@bananajones)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-issues-45/)
 * Hi there
 * first of all, thanks for the great contribution you are doing with your plugins.
   We have an issue with this plugin though. After creating an API key at getadress.
   io, and after installing your plugin and doing a test purchase we constantly 
   get the error message, No addresses were found for this postcode. API keys is
   valid etc. I think there is a problem with your plugin unfortunately.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-issues-45%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Plugin Author [gazchap](https://wordpress.org/support/users/gazchap/)
 * (@gazchap)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-issues-45/#post-17086753)
 * Hi Thomas,
 * Thanks for the kind words — I’m sorry that you are having trouble with the plugin.
 * I maintain a couple of ecommerce sites that use my plugin with separate API keys,
   and currently neither of those are experiencing this problem. This leads me to
   believe that there is something amiss with your API key.
 * I’ve noticed that getAddress.io have revamped their pricing options since I last
   looked at their website, which pricing tier (if not Free) are you using with 
   your API key please?
 * Thanks,
   Gareth.
 *  [johnlopez0987](https://wordpress.org/support/users/johnlopez0987/)
 * (@johnlopez0987)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/plugin-issues-45/#post-17103010)
 * Hi GazChap,
 * I’m also hitting this same issues. The API key works fine and been testing using
   a direct call to the API on getaddress.io however it doesnt seem to work with
   your app.
 * I have had it working before however it seems upgrading to woo commence version
   8.1.1 has stopped it working? It seems that the plugin is also not tested on 
   the new version of wordpress. 6.3.1
    -  This reply was modified 2 years, 7 months ago by [johnlopez0987](https://wordpress.org/support/users/johnlopez0987/).
 *  Plugin Author [gazchap](https://wordpress.org/support/users/gazchap/)
 * (@gazchap)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/plugin-issues-45/#post-17105038)
 * I’ve been testing on my test environment, which is running WP 6.3.1 and WooCommerce
   8.1.1, and everything works fine.
 * I am using an API key that, at this point, is a few years old. I’m wondering 
   if it may be an issue related to new keys, perhaps under their new pricing model.
 * I’ll try it with a new account and see if I can replicate the same issue.
 *  Plugin Author [gazchap](https://wordpress.org/support/users/gazchap/)
 * (@gazchap)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/plugin-issues-45/#post-17105049)
 * I just tried this with a brand-new API key and have confirmed that the issue 
   occurs for me now. Switching back to my old account API key stops the issue occurring,
   so it must be related to new API keys.
 * I will look into this and resolve as soon as possible.
 *  [johnlopez0987](https://wordpress.org/support/users/johnlopez0987/)
 * (@johnlopez0987)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/plugin-issues-45/#post-17105070)
 * Thanks for the update Gaz.
 * I’m running with the free version currently, I will be switching to paid service
   once al up and running. The Keys seem to work fine when you call direct:
 *     ```wp-block-code
       https://api.getAddress.io/autocomplete/{Postcode}?api-key={apiKey}
       ```
   
 * If you can let me know when you have a published fixed i can then continue using
   your app. Which is a great app!
    -  This reply was modified 2 years, 7 months ago by [johnlopez0987](https://wordpress.org/support/users/johnlopez0987/).
 *  Plugin Author [gazchap](https://wordpress.org/support/users/gazchap/)
 * (@gazchap)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/plugin-issues-45/#post-17105129)
 * getAddress support have confirmed that the API endpoint that I use in my plugin
   has been phased out as of last week, and that any new API keys created since 
   then will not work in the same way.
 * I have the information that I need to fix it up in my plugin, I’ll aim to get
   this done over this weekend!
 *  Plugin Author [gazchap](https://wordpress.org/support/users/gazchap/)
 * (@gazchap)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/plugin-issues-45/#post-17108663)
 * Hi both,
 * I’ve just released a v3.0 update to the plugin which rewrites the lookups to 
   use the new getAddress.io API instead of the old one.
 * The new API is usable by both “new” API keys and legacy API keys, so should be
   backward compatible with older API keys.
 * Note that test postcodes (those that do not count towards your API usage) do 
   not appear to be supported any more, so I’ve removed references to those.
 * I’ve also added a custom database table to store lookup results for 24 hours,
   in addition to the caching done by the JavaScript, to help minimise API usage.
 * Thanks for your bug reports! Please update and let me know here if your problems
   are resolved!
 * Cheers,
   Gaz.
 *  [johnlopez0987](https://wordpress.org/support/users/johnlopez0987/)
 * (@johnlopez0987)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/plugin-issues-45/#post-17109616)
 * Gaz, Update seems to be working. Thanks for the quick turn around on this.
 *  Plugin Author [gazchap](https://wordpress.org/support/users/gazchap/)
 * (@gazchap)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/plugin-issues-45/#post-17109652)
 * Thanks for the confirmation, and no problem!
 * I’ll mark this as resolved.
 *  Thread Starter [Thomas Reinholdt](https://wordpress.org/support/users/bananajones/)
 * (@bananajones)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/plugin-issues-45/#post-17150558)
 * Hi Gazhap
 * Thanks for the fix, it works like a charm. And sorry for the late heads up, great
   work, appreciated 🙂
 *  Plugin Author [gazchap](https://wordpress.org/support/users/gazchap/)
 * (@gazchap)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/plugin-issues-45/#post-17150582)
 * You’re welcome, Thomas!

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Plugin issues?’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/gazchaps-woocommerce-getaddress-io.
   svg)
 * [GazChap's WooCommerce getAddress.io Postcode Lookup](https://wordpress.org/plugins/gazchaps-woocommerce-getaddress-io/)
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 * 11 replies
 * 3 participants
 * Last reply from: [gazchap](https://wordpress.org/support/users/gazchap/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/plugin-issues-45/#post-17150582)
 * Status: resolved