Title: Plugin Issues
Last modified: March 6, 2024

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# Plugin Issues

 *  Resolved [Mo](https://wordpress.org/support/users/gs1623/)
 * (@gs1623)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/plugin-issues-47/)
 * Hi,
 * I’m encountering a few issues with the latest plugin version:
    1. The credit card fields on the checkout page are too small, similar to the problem
       described in this [thread](https://wordpress.org/support/topic/credit-cards-does-not-have-padding/).
       Since this issue appears across multiple themes, it would be beneficial to implement
       a broader fix to accommodate various software environments. I’d prefer not to
       resort to adding CSS snippets to resolve the issue if possible.
    2. The PayPal Package Tracking feature is no longer functioning. Please refer to
       this [screenshot](https://drive.google.com/file/d/1N1GHfAUquEeqeHzf5lxr22G3xttFbDk_/view?usp=sharing)
       for clarification.
    3. The error messages generated on the checkout page lack helpful information. 
       Although this problem was previously addressed promptly, it seems to have resurfaced.
       For more details, please see this [thread](https://wordpress.org/support/topic/feedback-123/).
 * Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/plugin-issues-47/#post-17480897)
 * Hello [@gs1623](https://wordpress.org/support/users/gs1623/)
 * Thanks for reaching out to us, we’re here to help.
 * >  The credit card fields on the checkout page are too small, similar to the 
   > problem described in this [thread](https://wordpress.org/support/topic/credit-cards-does-not-have-padding/).
   > Since this issue appears across multiple themes, it would be beneficial to 
   > implement a broader fix to accommodate various software environments. I’d prefer
   > not to resort to adding CSS snippets to resolve the issue if possible.
 * Yes, we’ve already created an issue to add a minimum height to the new Card Fields,
   and I’ve added your thread to this report. I’ll inform you once the changes are
   implemented.
 * >  The PayPal Package Tracking feature is no longer functioning. Please refer
   > to this [screenshot](https://drive.google.com/file/d/1N1GHfAUquEeqeHzf5lxr22G3xttFbDk_/view?usp=sharing)
   > for clarification.
 * We don’t have any reports on this matter. Could you share the steps to reproduce
   it? A system report would also be helpful. You can obtain this by going to the`
   WooCommerce / Status` section of your site, clicking on the `Get system report`
   button, and then copying it with the `Copy for support` button. Please provide
   those log entries on our [PrivateBin](https://privatebin.inpsyde.com/). After
   uploading, send us the link, so we can review them in detail.
 * >  The error messages generated on the checkout page lack helpful information.
   > Although this problem was previously addressed promptly, it seems to have resurfaced.
   > For more details, please see this [thread](https://wordpress.org/support/topic/feedback-123/).
 * Are you referring to the error message mentioned in point 2 or a different one?
   Keep in mind that some errors (like this one from point 2) are direct output 
   from PayPal, and we can’t influence those.
 * Looking for your response.
 * Kind regards,
   Krystian
 *  Thread Starter [Mo](https://wordpress.org/support/users/gs1623/)
 * (@gs1623)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/plugin-issues-47/#post-17481244)
 * [@inpsydekrystian](https://wordpress.org/support/users/inpsydekrystian/)
 * Thanks for your response, Krystian.
 * 1) That’s great, thank you. Please keep me posted about the card field issue.
 * 2) In terms of the package tracking issue, all I have done is tried adding a 
   tracking number as normal, selecting the appropriate courier (which was Amazon
   in this case), pasted in the tracking number, then clicked on the add button,
   and the error in the screenshot appeared.
 * I thought it might be a one-off thing, so I tried adding the tracking information
   to several orders, but the issue persists. Nothing has changed in my setup, and
   the feature was working beautifully until now. I have submitted the system report.
   See this [link](https://privatebin.inpsyde.com/?9a02a9f1101a9cd7#CYtL6uMxTiC5Z1qjS4AKutPaXSaPa6ZeNfEHypaqHiof)
 * 3) Just to clarify, the error output I’m referring to is when the credit card
   fields are not filled out, and you click “place order.” I feel this could be 
   more helpful by prompting the customer to fill out the card fields. You’ve improved
   this in the past, so if you could take another look, that would be much appreciated.
 * Let me know if you need anything else.
 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/plugin-issues-47/#post-17482200)
 * Hello [@gs1623](https://wordpress.org/support/users/gs1623/)
 * >  In terms of the package tracking issue, all I have done is tried adding a 
   > tracking number as normal, selecting the appropriate courier (which was Amazon
   > in this case), pasted in the tracking number, then clicked on the add button,
   > and the error in the screenshot appeared.
 * Could you please enable **Logging **in the **Connection **Tab of the plugin settings?
   Then, try to replicate the error by adding tracking in the same manner as before.
 * After that, navigate to WooCommerce > Status > Logs. Here, select the most recent“
   woocommerce-paypal-payments” log file that corresponds with the date. Could you
   upload these log entries to our secure platform, [PrivateBin](https://privatebin.inpsyde.com/)?
   Once uploaded, share the link with us for a detailed review.
 * >   Just to clarify, the error output I’m referring to is when the credit card
   > fields are not filled out, and you click “place order.” I feel this could be
   > more helpful by prompting the customer to fill out the card fields. You’ve 
   > improved this in the past, so if you could take another look, that would be
   > much appreciated.
 * I’ll forward this information to our product owner to see how we can assist further.
   Thank you for your feedback.
   edit: I created a request for improvement in this
   area.
 * Kind regards,
   Krystian
    -  This reply was modified 2 years, 3 months ago by [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/).
    -  This reply was modified 2 years, 3 months ago by [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/).
 *  Thread Starter [Mo](https://wordpress.org/support/users/gs1623/)
 * (@gs1623)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/plugin-issues-47/#post-17482683)
 * > Could you please enable **Logging **in the **Connection **Tab of the plugin
   > settings? Then, try to replicate the error by adding tracking in the same manner
   > as before.
   > After that, navigate to WooCommerce > Status > Logs. Here, select the most 
   > recent “woocommerce-paypal-payments” log file that corresponds with the date.
   > Could you upload these log entries to our secure platform, [PrivateBin](https://privatebin.inpsyde.com/)?
   > Once uploaded, share the link with us for a detailed review.
 * I have followed the steps and generated you a [new link](https://privatebin.inpsyde.com/?2421e58c6c8ae8c6#5F6tTwBaaWSwVWti4AeqVTFnY4ckvk5kebFa1zuVTiPv)
   with the log file. Use the following password to view the file: %b3!W%Ug$^&b6&
   Q3$9&tP#aHpQ*vPZ
 * > I created a request for improvement in this area.
 * Perfect, thank you very much.
 *  Thread Starter [Mo](https://wordpress.org/support/users/gs1623/)
 * (@gs1623)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/plugin-issues-47/#post-17494574)
 * [@inpsydekrystian](https://wordpress.org/support/users/inpsydekrystian/)
 * Have you received the information I have submitted?
 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/plugin-issues-47/#post-17495866)
 * Hello [@gs1623](https://wordpress.org/support/users/gs1623/)
 * Yes, I’m waiting for a response from the developers. I’ll try to send an update
   about this problem today.
 * Kind regards,
   Krystian
 *  Thread Starter [Mo](https://wordpress.org/support/users/gs1623/)
 * (@gs1623)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/plugin-issues-47/#post-17497528)
 * Thank you for the update.
 * No worries, take your time. I just wanted to ensure that you’ve received the 
   information.
 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/plugin-issues-47/#post-17500025)
 * Hello [@gs1623](https://wordpress.org/support/users/gs1623/)
   We didn’t find any
   errors on our end as `AMAZON` should be a [valid carrier for for UK merchants](https://developer.paypal.com/docs/tracking/reference/carriers/#link-unitedkingdom).
   We have sent the data to PayPal for analysis. I’m waiting for their response.
 * Kind regards,
   Krystian
 *  Thread Starter [Mo](https://wordpress.org/support/users/gs1623/)
 * (@gs1623)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/plugin-issues-47/#post-17509402)
 * [@inpsydekrystian](https://wordpress.org/support/users/inpsydekrystian/)
 * Thank you for the update.
 * Please keep me posted.
 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/plugin-issues-47/#post-17510651)
 * Hello [@gs1623](https://wordpress.org/support/users/gs1623/)
 * I’ll paste the response we received from PayPal regarding this issue.
 * `To follow up, sorry: Atif indicated there is a bug with this and their team 
   is working on it`
 * So, I’m assuming this will be fixed, but keep in mind the issue is on PayPal’s
   side, making it hard for me to provide an exact timeframe for a solution, though
   it should be resolved soon.
 * Kind regards,
   Krystian
 *  Thread Starter [Mo](https://wordpress.org/support/users/gs1623/)
 * (@gs1623)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/plugin-issues-47/#post-17517747)
 * [@inpsydekrystian](https://wordpress.org/support/users/inpsydekrystian/)
 * Thank you for the update.
 * That’s fine. I’m glad we established the root cause of the tracking feature issue.
   I will wait for PayPal to fix the issue. If I have any more questions, I will
   contact them directly.
 * When are you going to fix the credit card field issue?
 *  Thread Starter [Mo](https://wordpress.org/support/users/gs1623/)
 * (@gs1623)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/plugin-issues-47/#post-17546465)
 * Hii [@inpsydekrystian](https://wordpress.org/support/users/inpsydekrystian/),
 * Thanks for your assistance so far.
 * I can confirm that the package tracking feature is now working again, and tracking
   information is successfully being added to the relevant transaction in PayPal.
   It appears that PayPal has resolved the issue on their end.
 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/plugin-issues-47/#post-17546940)
 * Hello [@gs1623](https://wordpress.org/support/users/gs1623/)
 * Thanks for the update, I’m happy to hear it’s resolved.
 * I’m marking this thread as resolved. Please open a new one if you encounter any
   issues.
 * Kind regards,
   Krystian

Viewing 13 replies - 1 through 13 (of 13 total)

The topic ‘Plugin Issues’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 13 replies
 * 2 participants
 * Last reply from: [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/plugin-issues-47/#post-17546940)
 * Status: resolved