Title: Plugin Issues
Last modified: September 11, 2025

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# Plugin Issues

 *  Resolved [one3rdnerd](https://wordpress.org/support/users/one3rdnerd/)
 * (@one3rdnerd)
 * [8 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-issues-52/)
 * Were features removed from this plugin?
 * I used it on a previous website and it worked perfectly.
 * I set it up on a new site with the exact same setup but…
    1. When I do a test sign up, the account is already approved, so there’s nothing
       to approve. I haven’t changed any settings from the default.
    2. I don’t think the admin or the end user gets an email anymore, the email option
       for the admin is greyed out and says [example@example.com](https://wordpress.org/support/topic/plugin-issues-52/example@example.com?output_format=md)
 * Both of the above used to work fine with the free version, but it seems these
   free features have been removed?
 * The first issue makes the free plugin pointless. The second makes it not really
   worth using anymore.
 * Please advise and I can provide you the link to test it if you give me somewhere
   private to send the URL.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [one3rdnerd](https://wordpress.org/support/users/one3rdnerd/)
 * (@one3rdnerd)
 * [8 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-issues-52/#post-18637234)
 * Here’s a screen cast demonstrating the issues.
 *  Thread Starter [one3rdnerd](https://wordpress.org/support/users/one3rdnerd/)
 * (@one3rdnerd)
 * [8 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-issues-52/#post-18637237)
 * Here’s a link to the diagnostics info
 * [https://netgaincambspboro.org.uk/wp-content/uploads/2025/09/nua-diagnostic-info.txt](https://netgaincambspboro.org.uk/wp-content/uploads/2025/09/nua-diagnostic-info.txt)
 *  Plugin Support [muddasirhayat](https://wordpress.org/support/users/muddasirhayat/)
 * (@muddasirhayat)
 * [8 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-issues-52/#post-18638648)
 * Hi [@one3rdnerd](https://wordpress.org/support/users/one3rdnerd/),
 * Thank you for reaching out to us. We hope you are doing well.
 * About the auto approval: this is not the normal behavior of the plugin. By default,
   new users should not be approved automatically. If you have not changed the settings,
   we need to check why this is happening.
 * About the email: the `example@example.com` text is only a placeholder. Emails
   are still sent from your WordPress admin email. That option is there only if 
   you want to set a different email address. Email notifications are still included
   in the free version.
 * We conducted testing on our end and were unable to reproduce the issue. If the
   information is sensitive, please use the provided [link ](https://objectsws.atlassian.net/servicedesk/customer/portal/3/group/3)
   to contact us privately.
 * **Readers: We will update this thread once we find the cause and solution.**
 * Thanks & Regards,
   WP Experts Support Team
 *  Thread Starter [one3rdnerd](https://wordpress.org/support/users/one3rdnerd/)
 * (@one3rdnerd)
 * [8 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-issues-52/#post-18638866)
 * Ah, after you replied, I deleted the plugin and reinstalled and then realised
   there was a PHP snippet
 *     ```wp-block-code
       function custom_user_approval($event) {	 $transaction = $event->get_data();    // Get the user object    $user = new WP_User($transaction->user_id);    // Check user roles    if (in_array('local_authority', $user->roles)) {        // If user role is Local Authority, set status to pending        //update_user_meta($transaction->user_id, 'pw_user_status', 'pending');    } elseif (in_array('landowner', $user->roles) || in_array('developer', $user->roles)) {        // If user role is Landowner or Developer, set status to approved        update_user_meta($transaction->user_id, 'pw_user_status', 'approved');        do_action( 'new_user_approve_user_approved', $user );    }}// Hook into the 'user_register' actionadd_action('mepr-event-transaction-completed', 'custom_user_approval');
       ```
   
 * This was causing it for the end users signing up through my form which gave them
   the user status of “landowner”. 
   I will test the email sending again but it might
   be clearer if this just shows the email address from the general settings rather
   than [example@example.com](https://wordpress.org/support/topic/plugin-issues-52/example@example.com?output_format=md)
 *  Plugin Support [muddasirhayat](https://wordpress.org/support/users/muddasirhayat/)
 * (@muddasirhayat)
 * [8 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-issues-52/#post-18641580)
 * Hi [@one3rdnerd](https://wordpress.org/support/users/one3rdnerd/),
 * Thank you for your update. We are glad to hear that you issue got resolve.
 * We will escalate your suggestion to our team about the email placeholder in the
   future update.
 * If you have any additional suggestions, we would greatly appreciate them.
 * We appreciate your cooperation and feedback.
 * Thank you

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Plugin Issues’ is closed to new replies.

 * ![](https://ps.w.org/new-user-approve/assets/icon-128x128.gif?rev=2544141)
 * [New User Approve](https://wordpress.org/plugins/new-user-approve/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/new-user-approve/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/new-user-approve/)
 * [Active Topics](https://wordpress.org/support/plugin/new-user-approve/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/new-user-approve/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/new-user-approve/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [muddasirhayat](https://wordpress.org/support/users/muddasirhayat/)
 * Last activity: [8 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-issues-52/#post-18641580)
 * Status: resolved