Title: Plugin issues when using IPhones
Last modified: July 18, 2022

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# Plugin issues when using IPhones

 *  Resolved [kyrosware](https://wordpress.org/support/users/kyrosware/)
 * (@kyrosware)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/plugin-issues-when-using-iphones/)
 * The plugin seems to be working fine from a Windows PC and Android phone, but 
   not working properly when tested using an iPhone. The icon does show at the bottom
   as expected, but when you click on it, sometimes it just shows up for a second
   and then disapears; When it finally shows, you cannot enter your message, and
   the frame disappears as soon as you try to write something.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-issues-when-using-iphones%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [kamiltidio](https://wordpress.org/support/users/kamiltidio/)
 * (@kamiltidio)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/plugin-issues-when-using-iphones/#post-15838647)
 * Hi!
 * Thank you for reaching out to Tidio Support.
    My name is Kamil, and I’ll gladly
   help you with your inquiry 🙂
 * It seems that you’re using some kind of caching app that aggressively caches 
   and preloads Tidio on iPhone devices. This means that the code is not injected
   correctly and breaks Tidio.
 * Could you please disable Tidio from caching app?
 * That’ll fix the problem 🙂
    Thank you for considering my request!

Viewing 1 replies (of 1 total)

The topic ‘Plugin issues when using IPhones’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [kamiltidio](https://wordpress.org/support/users/kamiltidio/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/plugin-issues-when-using-iphones/#post-15838647)
 * Status: resolved