Title: [Plugin: Jazzy Forms] Email form problem
Last modified: August 20, 2016

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# [Plugin: Jazzy Forms] Email form problem

 *  [tfindlay](https://wordpress.org/support/users/tfindlay/)
 * (@tfindlay)
 * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-jazzy-forms-email-form-problem/)
 * When the email (Submit) button is pressed the form info is sent to me but on 
   the form page the Failure message appears. For now I have changed the Failure
   message to “Thanks, you will be contacted shortly.” What should I do to make 
   sure the Success message is displayed instead of the Failure message?
 * [http://www.simtechwebdesign.com/?page_id=1097](http://www.simtechwebdesign.com/?page_id=1097)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [jazzigor](https://wordpress.org/support/users/jazzigor/)
 * (@jazzigor)
 * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-jazzy-forms-email-form-problem/#post-2912076)
 * It seems to be a peculiarity of your WordPress installation. There is a confusion
   between [http://www.simtechwebdesign.com](http://www.simtechwebdesign.com) and
   [http://simtechhost.com/stwdWP/](http://simtechhost.com/stwdWP/).
 * I guess simtechhost.com is some kind of test environment and you migrated to 
   simtechwebdesign.com without changing all of the references to the original domain?
   THe fact is that Jazzy Forms tries to send its request to simtechhost.com and
   this gets rejected by the browser, because it would be an attempt of cross-site
   scripting.
 *  Thread Starter [tfindlay](https://wordpress.org/support/users/tfindlay/)
 * (@tfindlay)
 * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-jazzy-forms-email-form-problem/#post-2912090)
 * Thanks for the prompt reply.
 * I’m afraid I’m not clear on what I need to do. The WordPress installation is 
   on simtechhost.com (simtechhost.com/stwdWP) but the site URL is simtechwebdesign.
   com. In the General Settings the WordPress Address is [http://simtechhost.com/stwdWP](http://simtechhost.com/stwdWP)
   and the Site Address is [http://www.simtechwebdesign.com](http://www.simtechwebdesign.com).
 * Is there a setting somewhere I need to change?
 *  Plugin Author [jazzigor](https://wordpress.org/support/users/jazzigor/)
 * (@jazzigor)
 * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-jazzy-forms-email-form-problem/#post-2912108)
 * Hi tfindlay. I actually don’t have enough experience on this field, although 
   my guess would be to set both URLs to [http://www.simtechwebdesign.com](http://www.simtechwebdesign.com).
   From the [documentation](http://codex.wordpress.org/Settings_General_SubPanel):
 * > “The Site address (URL) is identical to the WordPress address (URL) (above)
   > unless you are giving WordPress its own directory.”
 *  From my understanding, this is not the case here.
 * Caution: changes to these fields can leave you without access to your administration
   panel–a bad pitfall.
 * There is more details on this topic [here](http://codex.wordpress.org/Changing_The_Site_URL)
 *  Thread Starter [tfindlay](https://wordpress.org/support/users/tfindlay/)
 * (@tfindlay)
 * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-jazzy-forms-email-form-problem/#post-2912109)
 * Thanks for your help. I’ll explore this further. BTW, your plug-in is great! 
   Thanks.
 *  Thread Starter [tfindlay](https://wordpress.org/support/users/tfindlay/)
 * (@tfindlay)
 * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-jazzy-forms-email-form-problem/#post-2912110)
 * From what I can tell my WordPress Address and Site Address are set correctly.
   Perhaps the problem is occurring because the site is an Addon Domain (a subdirectory
   in simtechhost.com).
 * Since the plug-in reliably displays the Failure message I will just leave it 
   as “Thanks, you will be contacted shortly.” for now.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘[Plugin: Jazzy Forms] Email form problem’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/jazzy-forms_dac291.svg)
 * [Jazzy Forms](https://wordpress.org/plugins/jazzy-forms/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jazzy-forms/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jazzy-forms/)
 * [Active Topics](https://wordpress.org/support/plugin/jazzy-forms/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jazzy-forms/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jazzy-forms/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [tfindlay](https://wordpress.org/support/users/tfindlay/)
 * Last activity: [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-jazzy-forms-email-form-problem/#post-2912110)
 * Status: not resolved