Title: [Plugin: Jetpack by WordPress.com] Jetpack Stats Missing… Last modified: August 20, 2016 --- # [Plugin: Jetpack by WordPress.com] Jetpack Stats Missing… * Resolved [shimmishim](https://wordpress.org/support/users/shimmishim/) * (@shimmishim) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/) * I was having issues with my blog so I was told to deactivate all my plugins for the trouble shooting process. Turned off everything and then turned back on everything that was previously active. * It appears that my jetpack stats are no longer available. There’s no longer an option even to click on to see my stats under the jetpack dropdown. * I found this thread here: [http://wordpress.org/support/topic/jetpack-stats-lost](http://wordpress.org/support/topic/jetpack-stats-lost) * and checked my wp_options table to see if the ID had changed for some reason. I just checked and saw that they were identical still. * Any ideas for how to get my stats back? * [http://wordpress.org/extend/plugins/jetpack/](http://wordpress.org/extend/plugins/jetpack/) Viewing 15 replies - 1 through 15 (of 15 total) * Plugin Contributor [Tim Moore](https://wordpress.org/support/users/tmoorewp/) * (@tmoorewp) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074647) * When you reactivated Jetpack, did you also reconnect to WordPress.com? * Plugin Contributor [Christopher Finke](https://wordpress.org/support/users/cfinke/) * (@cfinke) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074649) * This bug may have been fixed in Jetpack 1.8.1, which is now available at [http://wordpress.org/extend/plugins/jetpack/](http://wordpress.org/extend/plugins/jetpack/) * Make sure that you have the Stats module active and that you’ve reconnected to WordPress.com. * Thread Starter [shimmishim](https://wordpress.org/support/users/shimmishim/) * (@shimmishim) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074650) * I was never given the option to reconnect… I’ve also tried uninstalling and reinstalling the plugin and nothing. I logged into my wordpress.com and it shows zero stats for the last 4 or 5 days (since it has stopped working). Is there a way to manually force a reconnect to wordpress.com? * [jfrenaye](https://wordpress.org/support/users/jfrenaye/) * (@jfrenaye) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074651) * UPDATE: 1.8.1 was not showing on my dashboard as an update. I deactivated Jetpack. Re-activated it and there was the option to upgrade from 1.8 to 1.8.1 and stats have returned * Since the latest update (to 1.8) I have found that I am getitng a STATS UNAVAILABLE TRY LATER error messgae * [lebohemien](https://wordpress.org/support/users/lebohemien/) * (@lebohemien) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074652) * > Since the latest update (to 1.8) I have found that I am getitng a STATS UNAVAILABLE > TRY LATER error messgae * I got exactly the same problem. * Thread Starter [shimmishim](https://wordpress.org/support/users/shimmishim/) * (@shimmishim) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074655) * Missed this… but how do I make sure the “stats module” is active. I don’t see any options for anything or to setup anything in jetpack. * [Diane L](https://wordpress.org/support/users/diane-l/) * (@diane-l) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074658) * > Since the latest update (to 1.8) I have found that I am getitng a STATS UNAVAILABLE > TRY LATER error messgae * me too. * [urban75](https://wordpress.org/support/users/urban75/) * (@urban75) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074659) * My stats have disappeared too. * [Jeremy Herve](https://wordpress.org/support/users/hd-j/) * (@hd-j) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074662) * Could you try updating to the latest version of the plugin, Jetpack 1.8.1. A fix has now been released, and your Stats should be available again. * [lebohemien](https://wordpress.org/support/users/lebohemien/) * (@lebohemien) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074663) * Thanks, after the update the stats are available again. * [Diane L](https://wordpress.org/support/users/diane-l/) * (@diane-l) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074664) * Updated with latest version & stats are back! Thanks. * Thread Starter [shimmishim](https://wordpress.org/support/users/shimmishim/) * (@shimmishim) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074681) * Still missing and stats are not logging. Checked wordpress.com and I’ve had no stats now for over a week… I’ve tried uninstalling and reinstalling… no option to reconnect to wordpress or anything. * Thread Starter [shimmishim](https://wordpress.org/support/users/shimmishim/) * (@shimmishim) * [13 years, 7 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074686) * Figured out the issue. * Found this thread. [http://en.forums.wordpress.com/topic/missing-the-site-stats-option-completely-and-only-learn-more-buttons?replies=7](http://en.forums.wordpress.com/topic/missing-the-site-stats-option-completely-and-only-learn-more-buttons?replies=7) * I enabled the default 2011 theme. Then deactivated and reactivated jetpack and then all of a sudden I had that bar on the top that asked me to reconnect to wordpress.com. * Then I reactivated my current theme and site stats were available again. * Hope this helps someone else! * [dylanvogel](https://wordpress.org/support/users/dylanvogel/) * (@dylanvogel) * [13 years, 4 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074723) * i tried all these things, still nothing working, getting furious…. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [13 years, 4 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074725) * [@dylanvogel](https://wordpress.org/support/users/dylanvogel/) If you still experience issues, could you please start a new thread, and let us know your site URL so we can have a look at the issue? * Thank you. Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘[Plugin: Jetpack by WordPress.com] Jetpack Stats Missing…’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * [gone](https://wordpress.org/support/topic-tag/gone/) * [missing](https://wordpress.org/support/topic-tag/missing/) * [Stats](https://wordpress.org/support/topic-tag/stats/) * 15 replies * 10 participants * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * Last activity: [13 years, 4 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-jetpack-stats-missing/#post-3074725) * Status: resolved