Title: [Plugin: Jetpack by WordPress.com] Plugin doesn't work for me – token_http_request_failed
Last modified: August 20, 2016

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# [Plugin: Jetpack by WordPress.com] Plugin doesn't work for me – token_http_request_failed

 *  Resolved [Stempi](https://wordpress.org/support/users/stempi/)
 * (@stempi)
 * [14 years, 2 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-plugin-doesnt-work-for-me-token_http_request_failed/)
 * I installed the plugin and when I try to connect it I get this error message:“
   Jetpack could not contact WordPress.com: token_http_request_failed. This usually
   means something is incorrectly configured on your web host. name lookup timed
   out”
 * [http://wordpress.org/extend/plugins/jetpack/](http://wordpress.org/extend/plugins/jetpack/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Tim Moore](https://wordpress.org/support/users/tmoorewp/)
 * (@tmoorewp)
 * [14 years, 2 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-plugin-doesnt-work-for-me-token_http_request_failed/#post-2623762)
 * Could you share your site URL? If you’d prefer to keep it private, you can [submit a ticket to us via our contact form](http://en.support.wordpress.com/contact/?jetpack=needs-service)
   with a link to this forum thread.
 *  [SamahAmber](https://wordpress.org/support/users/samahamber/)
 * (@samahamber)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-plugin-doesnt-work-for-me-token_http_request_failed/#post-2623849)
 * Hi, I have a website, [http://www.houseinsurancecomparisonsite.co.uk/](http://www.houseinsurancecomparisonsite.co.uk/)
 * When I try to install Jetpack it says, “Jetpack could not contact WordPress.com:
   token_http_request_failed. This usually means something is incorrectly configured
   on your web host”.
 * Please help.
 * Thank you
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [13 years, 4 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-plugin-doesnt-work-for-me-token_http_request_failed/#post-2623850)
 * [@samahamber](https://wordpress.org/support/users/samahamber/) Can you please
   try installing the Jetpack Compatibility Plugin so we can see some additional
   information from your site?
 * 1) Download the plugin from [http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip](http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip)
   
   2) Upload the plugin to your site via Dashboard -> Plugins -> Add New. 3) Activate
   the plugin and go to Plugins -> Jetpack Compatibility Test. 4) Click the “Select
   All” button. 5) Send us the results of the test via this contact form: [http://en.support.wordpress.com/contact/?jetpack=needs-service](http://en.support.wordpress.com/contact/?jetpack=needs-service)
 * Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘[Plugin: Jetpack by WordPress.com] Plugin doesn't work for me – token_http_request_failed’
is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

 * 3 replies
 * 4 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [13 years, 4 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-plugin-doesnt-work-for-me-token_http_request_failed/#post-2623850)
 * Status: resolved