Title: [Plugin: Jetpack by WordPress.com] Problem connecting to WordPress.com
Last modified: August 20, 2016

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# [Plugin: Jetpack by WordPress.com] Problem connecting to WordPress.com

 *  Resolved [chickster25](https://wordpress.org/support/users/chickster25/)
 * (@chickster25)
 * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-problem-connecting-to-wordpresscom/)
 * I am getting an error when I click the banner to connect to wordpress.com
    The
   link takes me to the register new user screen at [http://www.redooce.com](http://www.redooce.com)
   but underneath I get an error message
 * Fatal error: Call to undefined function get_current_screen() in /home/content/
   43/9549243/html/wp-includes/admin-bar.php on line 423
 * I even tried with version 1.5 but the error was identical. It may be conflicting
   with another plugin or even my theme but as I do not understand the error I am
   stuck trying to work it out
 * thanks
 * [http://wordpress.org/extend/plugins/jetpack/](http://wordpress.org/extend/plugins/jetpack/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [firochromis](https://wordpress.org/support/users/firochromis/)
 * (@firochromis)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-problem-connecting-to-wordpresscom/#post-2967017)
 * I also received that message. When the link directed to the wordpress login page
   I clicked the “Forgot password”, and do the process, it resolved.
 *  Plugin Contributor [Tim Moore](https://wordpress.org/support/users/tmoorewp/)
 * (@tmoorewp)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-problem-connecting-to-wordpresscom/#post-2967065)
 * Try disabling all other plugins and switching to Twenty Eleven for a theme. Then
   connect Jetpack. Does this work?
 *  [kmcvay](https://wordpress.org/support/users/kmcvay/)
 * (@kmcvay)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-problem-connecting-to-wordpresscom/#post-2967077)
 * I had problems connecting for months after JP was released, but upon updating
   a few months ago, it began working. After updating again, it has stopped working,
   and I can no longer connect.
 * Frankly, I don’t feel that the stats are as good as the old ones without JP, 
   but it appears we’re stuck with it now, so I’d like to get it working again.
 * I get “site_inaccessible” now when I try to activate.
 *  Plugin Contributor [Tim Moore](https://wordpress.org/support/users/tmoorewp/)
 * (@tmoorewp)
 * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-problem-connecting-to-wordpresscom/#post-2967102)
 * [@kmcvay](https://wordpress.org/support/users/kmcvay/): code-wise, the Stats 
   in Jetpack are the same (aside from updates) that the old standalone plugin was.
 * It also appears you have some sort of Honeypot software that is blocking access
   to your site. I just tried to visit it for the first time and got a 403 error.
   That is why Jetpack can’t connect.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘[Plugin: Jetpack by WordPress.com] Problem connecting to WordPress.com’
is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

 * 4 replies
 * 4 participants
 * Last reply from: [Tim Moore](https://wordpress.org/support/users/tmoorewp/)
 * Last activity: [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-problem-connecting-to-wordpresscom/#post-2967102)
 * Status: resolved