Title: [Plugin: Jetpack by WordPress.com] secrets_mismatch problem
Last modified: August 20, 2016

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# [Plugin: Jetpack by WordPress.com] secrets_mismatch problem

 *  Resolved [pbarn](https://wordpress.org/support/users/pbarn/)
 * (@pbarn)
 * [13 years, 12 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-secrets_mismatch-problem/)
 * I am unable to connect.
    This is the message: Something went wrong that’s never
   supposed to happen. Guess you’re just lucky: secrets_mismatch Error Details: 
   The registration secrets sent by your site do not match the ones the Jetpack 
   server has on record ____________________________________________ I changed the
   username and password and now I cannot connect. I tried to add old username and
   can’t remember old password. Any suggestions?
 * [http://wordpress.org/extend/plugins/jetpack/](http://wordpress.org/extend/plugins/jetpack/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [Tim Moore](https://wordpress.org/support/users/tmoorewp/)
 * (@tmoorewp)
 * [13 years, 11 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-secrets_mismatch-problem/#post-2787017)
 * Do you have W3 Total Cache installed and active? If so, try disabling it, then
   connect Jetpack.
 *  Thread Starter [pbarn](https://wordpress.org/support/users/pbarn/)
 * (@pbarn)
 * [13 years, 11 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-secrets_mismatch-problem/#post-2787019)
 * I read about that too, however, I do not have that plugin installed. I’ve never
   had this issue before with other WP sites. I tried deactivating all of the plugins
   and that didn’t work either. Thanks for the suggestion.
 *  Plugin Contributor [Tim Moore](https://wordpress.org/support/users/tmoorewp/)
 * (@tmoorewp)
 * [13 years, 11 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-secrets_mismatch-problem/#post-2787022)
 * (Before you try this, back up your database!)
 * If you have access to your database, there are three Jetpack entries in the wp_options
   table. Try deactivating Jetpack, then delete these three options. Activate Jetpack
   and try to connect.
 *  Thread Starter [pbarn](https://wordpress.org/support/users/pbarn/)
 * (@pbarn)
 * [13 years, 11 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-secrets_mismatch-problem/#post-2787064)
 * Thank you so much for the advice. I found only two Jetpack entries in the wp_options,
   deleted them. Then I deleted Jetpack, for good measure, it was already deactivated.
   I re-installed the Jetpack plugin and activated it and everything worked fine.
   No mo’ mismatch message. You are the bomb, Tim Moore.
 *  [aucorant](https://wordpress.org/support/users/aucorant/)
 * (@aucorant)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-secrets_mismatch-problem/#post-2787111)
 * I also facing the same problem, but my this trick also it’s not working
 *  [aussieglen](https://wordpress.org/support/users/aussieglen/)
 * (@aussieglen)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-secrets_mismatch-problem/#post-2787112)
 * I too have the same issue.
 * For me, I had installed Jetpack on a template site & cloned the site – however
   after following the above instructions (deleting both wp_options entries and 
   deleting the plugin, then reinstalling it) I get the same message.
 * Is it possible that JP has other database entries hidden somewhere…?
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [13 years ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-secrets_mismatch-problem/#post-2787126)
 * Could you both start a new thread about your issue, since this thread is an old
   one and is marked as resolved?
 * Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘[Plugin: Jetpack by WordPress.com] secrets_mismatch problem’ is closed
to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
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## Tags

 * [secrets_mismatch](https://wordpress.org/support/topic-tag/secrets_mismatch/)

 * 7 replies
 * 5 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [13 years ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-secrets_mismatch-problem/#post-2787126)
 * Status: resolved