Title: [Plugin: Jetpack by WordPress.com] server cannot connect to site
Last modified: August 21, 2016

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# [Plugin: Jetpack by WordPress.com] server cannot connect to site

 *  Resolved [mehanalways](https://wordpress.org/support/users/mehanalways/)
 * (@mehanalways)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-server-cannot-connect-to-site/)
 * wordpress 3.8.1
    jetpack by wordpress.com 2.8 woocommerce 2.0.20 woocommerce 
   subscription 1.4.7 wordpress https 3.3.6 site: [http://www.mycommunitybox.com](http://www.mycommunitybox.com)
 * I activated my SSL certificate a week ago. My WooCommerce checkout page was having
   an issue so their tech team told me to disable all plugins and slowly enable 
   them one at a time. After doing this I received the following error from JetPack
   when I tried to reconnect to WordPress:
 * Your website needs to be publicly accessible to use Jetpack: site_inaccessible
   
   Error Details: The Jetpack server was unable to communicate with your site [https://www.mycommunitybox.com](https://www.mycommunitybox.com)[
   IXR -32300: transport error: http_request_failed SSL certificate problem: unable
   to get local issuer certificate]
 * I contacted Jetpack support, who said:
    This is because our server cannot verify
   your server’s SSL certificate. The best solution is if you can configure your
   webserver to supply the entire SSL certificate chain, rather than just your own
   certificate.
 * So I contacted my host with assistance doing this. They have repeated checked
   and said that my SSL certificate is properly installed and suggested that I install
   WordPress HTTPS to change all non secure http links to https. I installed and
   activated the WordPress HTTPS plugin, but the Jetpack error persists.
 * I’m at a lost. My host just keeps referring me to WordPress support and Jetpack
   refers me to my host. Any assistance would be greatly appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Richard Archambault](https://wordpress.org/support/users/richardmtl/)
 * (@richardmtl)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-server-cannot-connect-to-site/#post-4595855)
 * Hi there! Since you’ve contacted Jetpack support by email as well and my colleague
   is in contact with you, would you mind marking this thread as “Resolved”? Feel
   free to update the thread with the resolution for your issue when we fix it! 
   🙂
 *  Thread Starter [mehanalways](https://wordpress.org/support/users/mehanalways/)
 * (@mehanalways)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-server-cannot-connect-to-site/#post-4595858)
 * Issue is resolved. I had to contact my host to fix an error with my SSL certificate.
   They were able to correct and I could connect Jetpack on 2/10 at midnight. Jetpack
   emailed me the evening of 2/11 saying they couldn’t help and for me to contact
   my host. Apparently they didn’t really look into the issue because Jetpack was
   connected by then. Oh well. Marked as resolved.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘[Plugin: Jetpack by WordPress.com] server cannot connect to site’ is 
closed to new replies.

## Tags

 * [HTTPS](https://wordpress.org/support/topic-tag/https/)
 * [Jetpack by wordpress.com](https://wordpress.org/support/topic-tag/jetpack-by-wordpress-com/)
 * [server](https://wordpress.org/support/topic-tag/server/)
 * [ssl certificate](https://wordpress.org/support/topic-tag/ssl-certificate/)

 * 2 replies
 * 2 participants
 * Last reply from: [mehanalways](https://wordpress.org/support/users/mehanalways/)
 * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-server-cannot-connect-to-site/#post-4595858)
 * Status: resolved

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