Plugin Author
Alex
(@greenmoney)
Yes we are aware that some customers choose to ship product or complete orders before the payment processes through the Green Payment Processing system and we currently have an update planned to address this issue, but unfortunately we do not have any ETA for this update. In the meantime you will have to monitor your order status and keep in mind that they will be automatically updated when the payment processes through Green. We’re sorry for any inconvenience!
@greenmoney
The latest update shows the order status update to processing in the notes section as before but does not change the order status from Hold to Processing. I ran into this today while manually checking orders using the Order Actions menu – GreenPay status update function.
Plugin Author
Alex
(@greenmoney)
@thaywoody – It seems that there’s a misunderstanding there between Green’s terminology and WooCommerce’s since we both use the term Processing.
Our order note is letting you know that the check has been received and the check is in Processing. In other words, the check is scheduled to be processed, but the payment information hasn’t been sent to the bank yet which is why we don’t at that point update the order status in WooCommerce.
We only change the order status to the next step in WooCommerce (which they also call Processing) once the payment has been processed by Green because that’s the standard set forth by WooCommerce’s documentation for order statuses.
Based on your feedback, we’ll be changing the order notes in a future release to make that more clear!
