Title: [Plugin: NextGEN Gallery] Activation issue
Last modified: August 19, 2016

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# [Plugin: NextGEN Gallery] Activation issue

 *  [RhondaRayeC](https://wordpress.org/support/users/rhondarayec/)
 * (@rhondarayec)
 * [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-activation-issue/)
 * I have encountered a blank screen when activating the plug in….

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [HeyJK](https://wordpress.org/support/users/heyjk/)
 * (@heyjk)
 * [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-activation-issue/#post-1835779)
 * I am having the same problem, and the only solution I can find so far is to manually
   remove the plug-in via FTP.
 * My current problem is that getting that FTP access will be difficult, so I need
   some other way to deactivate the plug-in without using FTP.
 * I appear to be able to log-in to my backend, but I get only a white/blank screen
   once I log in, so I don’t have anywhere to go for deactivation.
 * Any idea if there is a particular URL or other method that might deactivate the
   plug-in?
 *  [Clayton James](https://wordpress.org/support/users/claytonjames/)
 * (@claytonjames)
 * [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-activation-issue/#post-1835781)
 * Just on a whim, try this: log in and let it go to the white screen, then adjust
   the url in your address bar to
 * /wp-admin/plugins.php -or- /wp-admin/plugins.php?plugin_status=active
 * – or – /wp-admin/plugins.php?plugin_status=all
 * I suppose it’s unlikely that it will work, but one never knows.
 *  [HeyJK](https://wordpress.org/support/users/heyjk/)
 * (@heyjk)
 * [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-activation-issue/#post-1835782)
 * That was a really great idea, but it didn’t work.
 * At least not in Safari on my Mac. I’m testing in other browsers now.
 *  [HeyJK](https://wordpress.org/support/users/heyjk/)
 * (@heyjk)
 * [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-activation-issue/#post-1835783)
 * I tried it in a fully-reset Firefox and that didn’t work either.
 * Chrome shows:
 * `HTTP Error 500 (Internal Server Error): An unexpected condition was encountered
   while the server was attempting to fulfill the request.`
 * After reading around, my hunch is that the server needs to be upgraded to PHP5.
   I believe I can also solve it by deleting the plugin folder via FTP, but I am
   still working on getting that access. (This is a client site.) The PHP upgrade
   is potentially difficult for me too at this point.
 *  [Clayton James](https://wordpress.org/support/users/claytonjames/)
 * (@claytonjames)
 * [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-activation-issue/#post-1835784)
 * I thought maybe that might be a lost cause, but worth a try anyhow. The plugin
   works okay for me with php5. I think you’re really going to have to get ftp access
   for this one. Deleting the plugin is certainly the best bet.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘[Plugin: NextGEN Gallery] Activation issue’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [Clayton James](https://wordpress.org/support/users/claytonjames/)
 * Last activity: [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-activation-issue/#post-1835784)
 * Status: not resolved