Title: [Plugin: NextGEN Scroll Gallery] Problems uploading images
Last modified: August 20, 2016

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# [Plugin: NextGEN Scroll Gallery] Problems uploading images

 *  [element art](https://wordpress.org/support/users/element-art/)
 * (@element-art)
 * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-nextgen-scroll-gallery-problems-uploading-images/)
 * Hi,
    We got a web company to design a site for us using wordpress last year and
   it has been working fine until now. We were able to upload images without problem
   however last week when I tried to upload images, using the same process as always
   do, I got a message saying there was an error. The image seemed to upload, as
   I saw the progress bar go up to 100%, but then I got a message saying “A Failure
   Occurred. Error. Created Image Failed. Check safe mode settings.” I contacted
   the web designer but he has been very unhelpful and says it is a hosting issue.
   I contacted our hosting company and they said all permissions were updated to
   write to the directories but I still have the error coming up. I’m worried about
   updating to the latest version of the program as the hosting package we are on
   is old and won’t allow the latest version of WordPress to operate. If I was to
   update it what should I be looking for in the server settings to make sure it
   doesn’t crash the site?
 * Many Thanks
 * [http://wordpress.org/extend/plugins/nextgen-scrollgallery/](http://wordpress.org/extend/plugins/nextgen-scrollgallery/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Benedikt Mo](https://wordpress.org/support/users/bmodesign2/)
 * (@bmodesign2)
 * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-nextgen-scroll-gallery-problems-uploading-images/#post-2913627)
 * sorry, but this is a support question for the nextgen gallery plugin.

Viewing 1 replies (of 1 total)

The topic ‘[Plugin: NextGEN Scroll Gallery] Problems uploading images’ is closed
to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/nextgen-scrollgallery_2c1d0b.svg)
 * [NextGEN Scroll Gallery](https://wordpress.org/plugins/nextgen-scrollgallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-scrollgallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-scrollgallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-scrollgallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-scrollgallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-scrollgallery/reviews/)

## Tags

 * [nextgen](https://wordpress.org/support/topic-tag/nextgen/)

 * 1 reply
 * 2 participants
 * Last reply from: [Benedikt Mo](https://wordpress.org/support/users/bmodesign2/)
 * Last activity: [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-nextgen-scroll-gallery-problems-uploading-images/#post-2913627)
 * Status: not a support question