Title: Plugin not able to activate
Last modified: January 20, 2022

---

# Plugin not able to activate

 *  [jimleeder123](https://wordpress.org/support/users/jimleeder123/)
 * (@jimleeder123)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-able-to-activate/)
 * The plugin is unable to activate on our client’s website. The site is hosted 
   on AWS on PHP 8.1.1 and MySQL 8.0.27.
 * We have the plugin working on other website so I wonder if it’s an issue with
   these versions?
 * The error is a fatal Mysql error upon activation of the plugin pasted below with
   the client name removed.
 * Fatal error: Uncaught mysqli_sql_exception: Table ‘client-name.wp_postmark_log’
   doesn’t exist in /var/www/client-name.co.uk/public/wp-includes/wp-db.php:2056
 * Any help would be appreciated, thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Patrick Graham](https://wordpress.org/support/users/prileygraham/)
 * (@prileygraham)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-able-to-activate/#post-15273503)
 * Hello [@jimleeder123](https://wordpress.org/support/users/jimleeder123/),
 * As part of the option to include logs in this plugin it will attempt to create
   a database table named `postmark_log` using the global [$wpdb variable](https://developer.wordpress.org/reference/classes/wpdb/).
 * In the error it looks like the global $wpdb variable is trying to use `client-
   name` for the database name. I imagine that should be something specific to the
   actual client rather than the generic placeholder `client-name`.
 * Has the database for this new website been fully set up yet? The `$wpdb` variable
   may need to be manually modified if so, to point to the correct database name.
   This is mentioned in the documentation for that global variable referenced above.
 * Also if troubleshooting this is getting beyond the scope of this project another
   option is to use the [WP Mail SMTP plugin](https://en-ca.wordpress.org/plugins/wp-mail-smtp/)
   instead of this one. They recently introduced a very good Postmark integration
   into that plugin that does not require any database table creation, as far as
   I know.
 *  Thread Starter [jimleeder123](https://wordpress.org/support/users/jimleeder123/)
 * (@jimleeder123)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-able-to-activate/#post-15292138)
 * Hi,
 * I can confirm that this has been fixed by the latest WordPress update (5.9) –
   thanks for your replies!
 * We’ve had some test emails sent through ok this morning since activating the 
   plugin so all is good.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin not able to activate’ is closed to new replies.

 * ![](https://ps.w.org/postmark-approved-wordpress-plugin/assets/icon.svg?rev=2721461)
 * [ActiveCampaign Postmark for Wordpress](https://wordpress.org/plugins/postmark-approved-wordpress-plugin/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/postmark-approved-wordpress-plugin/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/postmark-approved-wordpress-plugin/)
 * [Active Topics](https://wordpress.org/support/plugin/postmark-approved-wordpress-plugin/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/postmark-approved-wordpress-plugin/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/postmark-approved-wordpress-plugin/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [jimleeder123](https://wordpress.org/support/users/jimleeder123/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-able-to-activate/#post-15292138)
 * Status: not resolved