Title: Plugin not adding URL to storefront
Last modified: February 27, 2023

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# Plugin not adding URL to storefront

 *  Resolved [aidancewebdev](https://wordpress.org/support/users/aidancewebdev/)
 * (@aidancewebdev)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-adding-url-to-storefront/)
 * I’m having an issue where after the BC4WP plugin is installed and connected, 
   the WordPress storefront URL is not appearing in the BigCommerce Channel Manager.
   Without that available, I am unable to access route changes. 
   I’ve attempted 
   to delete and reinstall the plugin several times and have also tried to delete
   and create a new channel in Bigcommerce.I have an open ticket with BigCommerce
   support, but I’ll bet they respond with “it’s a plugin problem”.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [aidancewebdev](https://wordpress.org/support/users/aidancewebdev/)
 * (@aidancewebdev)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-adding-url-to-storefront/#post-16521474)
 * It was a Bigcommerce channel problem. I was able to correct several issues using
   the API tools on developer.bigcommerce.com, which solved 90% of the problem.
 * I then removed the BC4WP app from Bigcommerce and reinstalled the WP plugin, 
   being sure to use the same channel I had corrected earlier.
 * At this point everything seems to be functioning as intended.
 *  [hassaanali723](https://wordpress.org/support/users/hassaanali723/)
 * (@hassaanali723)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-adding-url-to-storefront/#post-16527443)
 * Hi [@aidancewebdev](https://wordpress.org/support/users/aidancewebdev/), I came
   across your previous message and I am currently facing a similar issue with Bigcommerce.
   I have already contacted their support team multiple times but haven’t had any
   luck so far. I was wondering if you could please guide me on the exact steps 
   you followed to resolve the issue. Any help would be greatly appreciated. Thank
   you.
 *  Thread Starter [aidancewebdev](https://wordpress.org/support/users/aidancewebdev/)
 * (@aidancewebdev)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-adding-url-to-storefront/#post-16532304)
 * Hi [@hassaanali723](https://wordpress.org/support/users/hassaanali723/) ! I’m
   sorry to hear that you’re also having these frustrating experiences. I tried 
   so many different things, I can’t really give you an exact step-by-step process,
   but here’s the gist:
 * Start by heading to [https://developer.bigcommerce.com/api-reference/d2298071793d6-get-all-channels](https://developer.bigcommerce.com/api-reference/d2298071793d6-get-all-channels)
   
   Using the dark blue/gray section on the right, paste in your API access token
   and store hash (the first 2 editable fields in the first box) then clicking the
   light blue Send Request button.
 * Doing so will add another dark gray section below the first box labeled Response
   and hopefully have a 200 OK status. The data in this new box is all the information
   about the current channels you have set up in Bigcommerce.
   The first one should
   be **type** storefront, **platform** bigcommerce, **id** 1, **status** active.
   That’s the Bigcommerce main store. Any others listed are probably your attempts
   to install the BC4WP plugin.My now functioning WP channel has this data:**type**
   storefront, **is_enabled** true, **name** _your channel name_, **id **_(random
   number)_, **status** active, **is_listable_from_ui** true, **is_visible** true.
   There will be other data there, but thats the important stuff.
 * There may be other channels listed. If you are not using them, they should have
   a **status** deleted and not have the channel name you’re trying to use for your
   WP installation.
 * If your channel has different information than what I listed above, you need 
   to use the [Update a Channel API page](https://developer.bigcommerce.com/api-reference/6fc67ceec7f2d-update-a-channel)
   to fix it. Please reply to confirm you’ve done the above steps and let me know
   the channel situation before I continue.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin not adding URL to storefront’ is closed to new replies.

 * ![](https://ps.w.org/bigcommerce/assets/icon-256x256.png?rev=2860929)
 * [BigCommerce For WordPress](https://wordpress.org/plugins/bigcommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/bigcommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/bigcommerce/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/bigcommerce/unresolved/)
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## Tags

 * [channel](https://wordpress.org/support/topic-tag/channel/)
 * [channel manager](https://wordpress.org/support/topic-tag/channel-manager/)
 * [url](https://wordpress.org/support/topic-tag/url/)

 * 3 replies
 * 2 participants
 * Last reply from: [aidancewebdev](https://wordpress.org/support/users/aidancewebdev/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-adding-url-to-storefront/#post-16532304)
 * Status: resolved