Title: Plugin not catching contacts
Last modified: August 22, 2016

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# Plugin not catching contacts

 *  Resolved [kcooney](https://wordpress.org/support/users/kcooney/)
 * (@kcooney)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-catching-contacts/)
 * Hi – I just installed your plugin and it doesn’t seem to be working correctly
   yet. I did a couple of test forms and they are not showing up under “Contacts”.
   I did get an email saying that there was a form submission, but when I click 
   on “View Contact Record” it shows up blank with Dec 31, 1969 as the date for 
   both first and last visit. Any idea what I can do to make it work? The website
   I have it installed on is [http://www.welshco.com](http://www.welshco.com).
 * [https://wordpress.org/plugins/leadin/](https://wordpress.org/plugins/leadin/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Andy Cook](https://wordpress.org/support/users/andygcook/)
 * (@andygcook)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-catching-contacts/#post-5454774)
 * Hi there –
 * After taking a quick look at my Javascript console on your site it seems like
   the admin-ajax.php file isn’t loading correctly. Do you have another plugin that
   is throwing an internal PHP error that could be breaking Leadin?
 * The other issue that might have happened is it’s possible that Leadin didn’t 
   create the necessary MySQL tables during the initial install. Can you check your
   MySQL database to see if the following tables exist:
 * li_leads
    li_pageviews li_submissions li_tags li_tag_relationships
 * Thanks!
 *  [Andy Cook](https://wordpress.org/support/users/andygcook/)
 * (@andygcook)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-catching-contacts/#post-5454857)
 * I’m going to mark this ticket as closed because I haven’t heard back from you
   yet with the additional information we need to fix the bug. If you need some 
   more help please send and email to [support@leadin.com](https://wordpress.org/support/topic/plugin-not-catching-contacts/support@leadin.com?output_format=md)
   and we’ll definitely help you figure out what the issue may be. Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin not catching contacts’ is closed to new replies.

 * ![](https://ps.w.org/leadin/assets/icon-256x256.png?rev=3041936)
 * [HubSpot All-In-One Marketing - Forms, Popups, Live Chat](https://wordpress.org/plugins/leadin/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/leadin/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/leadin/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/leadin/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/leadin/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Andy Cook](https://wordpress.org/support/users/andygcook/)
 * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-catching-contacts/#post-5454857)
 * Status: resolved