Title: Plugin Not Functioning Last modified: December 8, 2018 --- # Plugin Not Functioning * Resolved [evancourtney](https://wordpress.org/support/users/evancourtney/) * (@evancourtney) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/) * I am not seeing the Smush interface that is outlined in documentation or screenshots. Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/plugin-not-functioning-12/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-not-functioning-12/page/2/?output_format=md) * Thread Starter [evancourtney](https://wordpress.org/support/users/evancourtney/) * (@evancourtney) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/#post-10962653) * Here is what I’m seeing: Screenshot ~> [https://ibb.co/1rsFSHG](https://ibb.co/1rsFSHG) * Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/) * (@wpmudev-support9) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/#post-10962795) * Hello [@evancourtney](https://wordpress.org/support/users/evancourtney/) * Hope you’re doing well! * I’m sorry to hear you have this issue. I’ve tested the plugin on my end and can’t replicate the same. * Please delete the plugin from your site and re-install it again. To make sure that the installation went well, please download the plugin and upload unzipped folder directly via FTP, to wp-content/plugins/ folder. * If the issue still persists, on the settings page please right click and inspect the page. Let us know if there are any errors on the [Developer’s Console](https://developers.google.com/web/tools/chrome-devtools/console/get-started). * Please let me know how it went. * Kind regards, Nastia * Thread Starter [evancourtney](https://wordpress.org/support/users/evancourtney/) * (@evancourtney) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/#post-10963024) * [@wpmudev-support9](https://wordpress.org/support/users/wpmudev-support9/) * Action steps I have taken: Deleted Plugin Re-installed via FTP * I am seeing the same issue. * There are no errors or warning on the Smush page in the WP Dashboard. * Screenshot [https://ibb.co/7zGH7xr](https://ibb.co/7zGH7xr) * [shoeyn](https://wordpress.org/support/users/shoeyn/) * (@shoeyn) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/#post-10963723) * I’m also receiving this same issue after the WordPress 5.0 update. I am running a WordPress multi-site if that makes a difference - This reply was modified 7 years, 5 months ago by [shoeyn](https://wordpress.org/support/users/shoeyn/). * Thread Starter [evancourtney](https://wordpress.org/support/users/evancourtney/) * (@evancourtney) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/#post-10963898) * [@shoeyn](https://wordpress.org/support/users/shoeyn/) * I’m running WordPress 4.9.8 * Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/) * (@wpmudev-support9) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/#post-10965887) * Hello [@evancourtney](https://wordpress.org/support/users/evancourtney/) * Hope you’re doing well! * Something is blocking Smush styles to be shown. I see there is a caching plugin. Would you please temporary deactivate it and see if the styles are back? * [@shoeyn](https://wordpress.org/support/users/shoeyn/), per WordPress regulations please create a new thread in our forums. This way the author of this thread will not be receiving notification emails with each new reply. * Kind regards, Nastia * Thread Starter [evancourtney](https://wordpress.org/support/users/evancourtney/) * (@evancourtney) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/#post-10966014) * [@wpmudev-support9](https://wordpress.org/support/users/wpmudev-support9/) * Caching plugin has been disabled. I’ve cleared browser cache and I’m still seeing the same thing. * Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/) * (@wpmudev-support9) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/#post-10966338) * Hello [@evancourtney](https://wordpress.org/support/users/evancourtney/) * Hope you’re doing well! * It’s possible that there is another plugin enabled, that breaks the Smush style’s classes. * Would you please run a quick test for a conflict with another plugin? Deactivate all other plugins besides Smush and see if the styles are loading. * If all is well, please start activating one plugin at the time to determine which one is causing it. * Let us know how it went! * Kind regards, Nastia * Thread Starter [evancourtney](https://wordpress.org/support/users/evancourtney/) * (@evancourtney) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/#post-10966364) * [@wpmudev-support9](https://wordpress.org/support/users/wpmudev-support9/) * I deactivate all plugins. Reactivated Smush. * Same result. * [https://ibb.co/GPc33SW](https://ibb.co/GPc33SW) [https://ibb.co/jf7rzhY](https://ibb.co/jf7rzhY) * [calumbrash](https://wordpress.org/support/users/calumbrash/) * (@calumbrash) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/#post-10966418) * Hi [@evancourtney](https://wordpress.org/support/users/evancourtney/), * Could you please try a different browser, Safari or Firefox and see if the styles are showing there? * Cheers, Calum * Thread Starter [evancourtney](https://wordpress.org/support/users/evancourtney/) * (@evancourtney) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/#post-10966474) * [@calumbrash](https://wordpress.org/support/users/calumbrash/) [@wpmudev-support9](https://wordpress.org/support/users/wpmudev-support9/) * I am currently using the latest version of Divi Version: 3.18.3 when I change to a different theme such as Twenty Fifteen, the SMUSH interface works. * Not sure how to fix this. * If I setup SMUSH with Twenty Fifteen and get my settings dailed in, will it still work the same when I change my theme to Divi? * [calumbrash](https://wordpress.org/support/users/calumbrash/) * (@calumbrash) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/#post-10966505) * Hi [@evancourtney](https://wordpress.org/support/users/evancourtney/), * Hmm that’s odd, I’ll take a look into this further to see what the conflict is. It might be worth contacting DIVI support as it seems like it might be something on their end. I can’t say for sure but it will be pretty easy to test if it’s working when you upload an image with Automatic Smush turned on, just see if the Smush information is present in the media area. * Cheers, Calum * [disc0v3r](https://wordpress.org/support/users/disc0v3r/) * (@disc0v3r) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/#post-10968313) * Similar problem with the DVI and plug-ins Smash, it all happened after upgrading the theme Divi, Divi Builder and WP 5 * [https://downloads.intercomcdn.com/i/o/90116083/8fa3470408a7abf068422bdf/image.png](https://downloads.intercomcdn.com/i/o/90116083/8fa3470408a7abf068422bdf/image.png) - This reply was modified 7 years, 5 months ago by [disc0v3r](https://wordpress.org/support/users/disc0v3r/). * [conortomkins](https://wordpress.org/support/users/conortomkins/) * (@conortomkins) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/#post-10968464) * I am experiencing the exact same issue as above after the upgrade to 5.0. * – I am using EXTRA (From Elegant Themes, same as Divi) – I am displayed the same, unstyled interface as the previous user (Also, none of the buttons work)– I have also disabled all modules & changed theme with the same result as above. * Kind Regards * [Anton Vanyukov](https://wordpress.org/support/users/vanyukov/) * (@vanyukov) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/#post-10968480) * This seems to be coming from Divi. Not sure why they did this, but they are removing Smush styles on all pages. To fix this, please edit the `init_hooks()` function in `/wp-content/themes/Divi/includes/builder/plugin-compat/wp-smushit.php:` and comment out `add_filter( 'wp_smush_enqueue', array( $this, 'wp_smush_enqueue'));` * ``` public function init_hooks() { // Bail if there's no version found if ( ! $this->get_plugin_version() ) { return; } //add_filter( 'wp_smush_enqueue', array( $this, 'wp_smush_enqueue' ) ); } ``` * Best regards, Anton Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/plugin-not-functioning-12/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-not-functioning-12/page/2/?output_format=md) The topic ‘Plugin Not Functioning’ is closed to new replies. * ![](https://ps.w.org/wp-smushit/assets/icon-256x256.gif?rev=3447113) * [Smush – Image Optimization, Compression, Lazy Load, WebP & CDN](https://wordpress.org/plugins/wp-smushit/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-smushit/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-smushit/) * [Active Topics](https://wordpress.org/support/plugin/wp-smushit/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-smushit/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-smushit/reviews/) * 21 replies * 9 participants * Last reply from: [Alexandra A.](https://wordpress.org/support/users/montenegroecoadventuresorg/) * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-functioning-12/page/2/#post-10991687) * Status: resolved