Title: Plugin not loading content correctly Last modified: May 11, 2023 --- # Plugin not loading content correctly * [mhamiltonvisuals](https://wordpress.org/support/users/mhamiltonvisuals/) * (@mhamiltonvisuals) * [3 years ago](https://wordpress.org/support/topic/plugin-not-loading-content-correctly/) * Seems as though the plugin isnt working properly. When loaded it will not load“ in front” of other content on the website, making the popup content impossible to interact with. I thought it was a z index issue but that didn’t solve it. It is happening on the popup for divi plugins site too.. If you click view the demo popup on this page it [https://divimode.com/divi-popup/#tutorial](https://divimode.com/divi-popup/#tutorial) Perhaps the plugin needs an update? Any help would be great. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-loading-content-correctly%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Thread Starter [mhamiltonvisuals](https://wordpress.org/support/users/mhamiltonvisuals/) * (@mhamiltonvisuals) * [3 years ago](https://wordpress.org/support/topic/plugin-not-loading-content-correctly/#post-16730202) * Updated page for testing. Seems as though the popup on divimode is working now. To take a look at mine which is not, scroll down to the “click to schedule” button here [https://mhamiltonvisuals.com/rates-2/](https://mhamiltonvisuals.com/rates-2/) * [Rohit Bhardwaj](https://wordpress.org/support/users/mrrohitbhardwaj/) * (@mrrohitbhardwaj) * [3 years ago](https://wordpress.org/support/topic/plugin-not-loading-content-correctly/#post-16738997) * Hi [@mhamiltonvisuals](https://wordpress.org/support/users/mhamiltonvisuals/), Thank you for reaching out to us. I apologize for the delay in the response/update. * I checked and confirmed your issue. See here: [https://share.getcloudapp.com/mXuDlzPO](https://share.getcloudapp.com/mXuDlzPO) * For your information, I have already reported your issue to our development team to investigate further and confirm the cause. * I will update you as soon as I get confirmation from our development team. * **Workaround:** * As a workaround, you can switch to our “Divi Areas Pro” plugin, which has multiple features and integrations. Further, it also has different popup triggers and behaviors to achieve your desired results. * You can find more information here: [https://divimode.com/divi-areas-pro/](https://divimode.com/divi-areas-pro/) * I hope this information helps. Please do not hesitate to ask any further questions. Thank you. * [Rohit Bhardwaj](https://wordpress.org/support/users/mrrohitbhardwaj/) * (@mrrohitbhardwaj) * [3 years ago](https://wordpress.org/support/topic/plugin-not-loading-content-correctly/#post-16748755) * Hi [@mhamiltonvisuals](https://wordpress.org/support/users/mhamiltonvisuals/), * I have an update for you. Our development team has investigated your issue and found that your popup is currently located in the footer, due to which the issue is arising. * You can move the popups from the footer into the header template (in the Theme Builder). * Alternatively, as I suggested earlier, you can switch to the “Divi Areas Pro” plugin as a workaround, which has multiple features and integrations with different popup triggers and behaviors to achieve your desired results. * You can find more information here: [https://divimode.com/divi-areas-pro/](https://divimode.com/divi-areas-pro/) * I hope this information helps. Please do not hesitate to ask any further questions. Thank you. * Thread Starter [mhamiltonvisuals](https://wordpress.org/support/users/mhamiltonvisuals/) * (@mhamiltonvisuals) * [3 years ago](https://wordpress.org/support/topic/plugin-not-loading-content-correctly/#post-16748780) * Thank you for looking into this! I was not aware of the footer/header issue. I don’t seem to have the popup inside my footer. Perhaps I am missing something. How would I move that? The button/section is not located in my header or footer. It is implemented into the body of the page. * [Rohit Bhardwaj](https://wordpress.org/support/users/mrrohitbhardwaj/) * (@mrrohitbhardwaj) * [3 years ago](https://wordpress.org/support/topic/plugin-not-loading-content-correctly/#post-16748848) * Hi [@mhamiltonvisuals](https://wordpress.org/support/users/mhamiltonvisuals/), If that’s the case, I recommend that you remove/delete the existing popup and create/add a new popup to your page, and trigger the same via your button. And let us know the status. * I will be looking forward to your response. Thank you. * Thread Starter [mhamiltonvisuals](https://wordpress.org/support/users/mhamiltonvisuals/) * (@mhamiltonvisuals) * [3 years ago](https://wordpress.org/support/topic/plugin-not-loading-content-correctly/#post-16749448) * Just made a new one and the same problem is present. See page [https://staging76.mhamiltonvisuals.com/rates-2/](https://staging76.mhamiltonvisuals.com/rates-2/) with button “CLICK TO SCHEDULE TEST” * [Rohit Bhardwaj](https://wordpress.org/support/users/mrrohitbhardwaj/) * (@mrrohitbhardwaj) * [3 years ago](https://wordpress.org/support/topic/plugin-not-loading-content-correctly/#post-16751388) * Hi [@mhamiltonvisuals](https://wordpress.org/support/users/mhamiltonvisuals/), Thank you for your confirmation. Could you please forward your request to our support channel: [https://divimode.com/get-support/](https://divimode.com/get-support/) As I will need your permission to temporarily log in to your site to confirm and investigate the issue further. I will be looking forward to your response. Thank you. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Plugin not loading content correctly’ is closed to new replies. * ![](https://ps.w.org/popups-for-divi/assets/icon-256x256.jpg?rev=2553226) * [Popups for Divi](https://wordpress.org/plugins/popups-for-divi/) * [Frequently Asked Questions](https://wordpress.org/plugins/popups-for-divi/#faq) * [Support Threads](https://wordpress.org/support/plugin/popups-for-divi/) * [Active Topics](https://wordpress.org/support/plugin/popups-for-divi/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/popups-for-divi/unresolved/) * [Reviews](https://wordpress.org/support/plugin/popups-for-divi/reviews/) * 7 replies * 2 participants * Last reply from: [Rohit Bhardwaj](https://wordpress.org/support/users/mrrohitbhardwaj/) * Last activity: [3 years ago](https://wordpress.org/support/topic/plugin-not-loading-content-correctly/#post-16751388) * Status: not resolved