Title: Plugin not loading pages Last modified: August 31, 2023 --- # Plugin not loading pages * Resolved [puresuze](https://wordpress.org/support/users/puresuze/) * (@puresuze) * [2 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-loading-pages/) * I downloaded the plugin yesterday but the page and view information is not loading. It also does not seem to refresh when i change the time period to 7 days or today. I tried downloading the small fix from a month ago but unfortunately this did not work. Any ideas? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-loading-pages%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [Ben Sibley](https://wordpress.org/support/users/bensibley/) * (@bensibley) * [2 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-loading-pages/#post-17016051) * Hi there, * Thanks for trying Independent Analytics! * Could you check your error log for any recent errors coming from the Independent Analytics plugin? If you don’t have error logging enabled, you can [follow the steps here](https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log), and then you’ll find the debug.log file in the site’s wordpress/wp-content/ folder. * Plugin Author [Ben Sibley](https://wordpress.org/support/users/bensibley/) * (@bensibley) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-loading-pages/#post-17041753) * Since we haven’t heard back from you, I’m going to mark this as resolved, but please let me know if you need any further assistance. * Thread Starter [puresuze](https://wordpress.org/support/users/puresuze/) * (@puresuze) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-loading-pages/#post-17042711) * Hi Ben, * Apologies – I responded by email rather than here. Please leave the ticket open. I am still having trouble loading page information. I will request debugging ionfo from my provider. Please give me an hour or two. * Many thanks! * Thread Starter [puresuze](https://wordpress.org/support/users/puresuze/) * (@puresuze) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-loading-pages/#post-17043121) * I checked with the provider and it’s not loading for them either. However, there are no errors in the website logs. Here is an output of the website console:  [https://img.namecheap.com/bN9sSVPV1vNCBCVGktW9eV.png](https://img.namecheap.com/bN9sSVPV1vNCBCVGktW9eV.png) * Is there anything else you need? * Plugin Author [Ben Sibley](https://wordpress.org/support/users/bensibley/) * (@bensibley) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-loading-pages/#post-17044741) * I’m so sorry if I missed your email. If you’d like to try reaching out to me directly, it’s [ben@independentwp.com](https://wordpress.org/support/topic/plugin-not-loading-pages/ben@independentwp.com?output_format=md). * The screenshot is very helpful thank you. It looks like there is a 500 error on the Ajax request, and this means that there is a PHP error occurring when the table is loading. I think the host must have checked a different error log because there should be a message in the PHP error log and that will point to the root cause of this issue. * Could you check for a “fatal error” coming from our plugin in the debug log located here in your files: wordpress/wp-content/debug.log. * If you don’t see that file or there aren’t recent errors, you may need to enable debugging first. We have a tutorial on [how to do that here](https://independentwp.com/knowledgebase/common-questions/enable-error-logging/). * Thanks for your continued patience with this. - This reply was modified 2 years, 8 months ago by [Ben Sibley](https://wordpress.org/support/users/bensibley/). * Thread Starter [puresuze](https://wordpress.org/support/users/puresuze/) * (@puresuze) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-loading-pages/#post-17045797) * Magic! Thanks Ben. I really appreciate your help! * Thread Starter [puresuze](https://wordpress.org/support/users/puresuze/) * (@puresuze) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-loading-pages/#post-17046017) * The logs were regenerated and here is what they came up with: * 2023/09/13 00:24:37 [error] 629017#629017: *13536 FastCGI sent in stderr: “PHP message: PHP Warning: Attempt to read property “query_var” on bool in /var/www/ wptbox/wp-includes/taxonomy.php on line 4620PHP message: PHP Warning: Attempt to read property “labels” on bool in /var/www/wptbox/wp-includes/taxonomy.php on line 667PHP message: PHP Fatal error: Uncaught Error: Attempt to assign property“ labels” on bool in /var/www/wptbox/wp-includes/taxonomy.php:667 Stack trace: 0 /var/www/wptbox/wp-content/plugins/independent-analytics/IAWP/Models/Page_Term_Archive. php(44): get_taxonomy_labels() 1 /var/www/wptbox/wp-content/plugins/independent- analytics/IAWP/Models/Page.php(102): IAWP_SCOPED\IAWP\Models\Page_Term_Archive- >calculate_type_label() 2 /var/www/wptbox/wp-content/plugins/independent-analytics/ IAWP/Tables/Table.php(85): IAWP_SCOPED\IAWP\Models\Page->type() 3 /var/www/wptbox/ wp-content/plugins/independent-analytics/vendor/league/plates/src/Template/Func. php(85): IAWP_SCOPED\IAWP\Tables\Table->get_row_data_attributes() 4 /var/www/ wptbox/wp-content/plugins/independent-analytics/vendor/league/plates/src/Template/ Template.php(83): IAWP_SCOPED\League\Plates\Template\Func->call() 5 /var/www/ wptbox/wp-content/plugins/independent-analytics/templates/table/index.php(38): IAWP_SCOPED\League\Plates\Template\Template->_” while reading response header from upstream, server: , request: “POST /wp-admin/admin-ajax.php HTTP/1.1”, upstream:“ fastcgi://unix:/var/run/php-fpm-default-two.sock:”, host: “pureelement5.com”, referrer: “[https://pureelement5.com/wp-admin/admin.php?page=independent-analytics&group&chart_interval=daily&relative_range=LAST_THIRTY&filters=W10%3D&cols=title%2Cvisitors%2Cviews%2Caverage_view_duration%2Cbounce_rate%2Curl%2Ctype&visible_datasets=visitors%2Cviews”](https://pureelement5.com/wp-admin/admin.php?page=independent-analytics&group&chart_interval=daily&relative_range=LAST_THIRTY&filters=W10%3D&cols=title%2Cvisitors%2Cviews%2Caverage_view_duration%2Cbounce_rate%2Curl%2Ctype&visible_datasets=visitors%2Cviews”); * Plugin Author [Ben Sibley](https://wordpress.org/support/users/bensibley/) * (@bensibley) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-loading-pages/#post-17048165) * Thank you! That’s very helpful. * I’m having a hard time recreating this same error, but it looks like there’s something off with the configuration of a custom post type on the site. In particular, it looks like there’s an issue with the labels of the post type or its custom taxonomy. * If you have a code snippet on your site to register a custom post type then I would recommend reviewing that code for errors. Otherwise, it could be a conflict with another plugin on the site. You could temporarily deactivate other plugins on the site to make sure this fixes the analytics, and then re-activate each plugin until the error returns. * Thread Starter [puresuze](https://wordpress.org/support/users/puresuze/) * (@puresuze) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-loading-pages/#post-17048995) * The only thing I have changed on the settings page was to tick ‘admin’ to exclude my visits. All the other boxes are currently empty. Will this make a difference? * Plugin Author [Ben Sibley](https://wordpress.org/support/users/bensibley/) * (@bensibley) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-loading-pages/#post-17049208) * No, that shouldn’t make a difference. The error is coming from an issue with a custom post type on the site. For instance, when you’re in the WP admin dashboard, there’s normally a menu for Posts and Pages, but you can add more post types there with a plugin, like the way WooCommerce adds a Products menu. It sounds like there’s a plugin on the site that has added a new post type, but there’s an issue with the configuration. * In the analytics dashboard, our plugin is trying to get the name of this post type, and it’s returning “false” instead of the name, and that’s ultimately what’s breaking things. * As a first step, if you temporarily deactivate other plugins on your site, there’s a good chance that will fix the dashboard, and then you can reactivate them one by one until the error returns. * Thread Starter [puresuze](https://wordpress.org/support/users/puresuze/) * (@puresuze) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-loading-pages/#post-17049241) * Wow – thank you for such a detailed explanation. I understand now and will see what I can do. * Thread Starter [puresuze](https://wordpress.org/support/users/puresuze/) * (@puresuze) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-loading-pages/#post-17049256) * I deleted any unused post types and cannot see any new ones. I’m not sure if it helps but even when I try to select “TODAY” as an option, I get perpetual searching but no result. * Plugin Author [Ben Sibley](https://wordpress.org/support/users/bensibley/) * (@bensibley) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-loading-pages/#post-17050611) * Could you try deactivating all other plugins on the site and check if that helps? You won’t lose any data or settings when deactivating them. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Plugin not loading pages’ is closed to new replies. * ![](https://ps.w.org/independent-analytics/assets/icon.svg?rev=3504049) * [Independent Analytics - WordPress Analytics Plugin](https://wordpress.org/plugins/independent-analytics/) * [Frequently Asked Questions](https://wordpress.org/plugins/independent-analytics/#faq) * [Support Threads](https://wordpress.org/support/plugin/independent-analytics/) * [Active Topics](https://wordpress.org/support/plugin/independent-analytics/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/independent-analytics/unresolved/) * [Reviews](https://wordpress.org/support/plugin/independent-analytics/reviews/) * 13 replies * 2 participants * Last reply from: [Ben Sibley](https://wordpress.org/support/users/bensibley/) * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-loading-pages/#post-17050611) * Status: resolved