Title: plugin not logging sales
Last modified: July 5, 2021

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# plugin not logging sales

 *  Resolved [stevejharris](https://wordpress.org/support/users/stevejharris/)
 * (@stevejharris)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-logging-sales/)
 * Hi, I am using the plugin and all was OK. then about 1 month ago, no sales have
   been logged. We only know this, because a. we get low affiliate traffic, and 
   b. because one affiliate questioned us.
    We have since seen a sale from one of
   their links, but no commission or email has been logged or sent to the referrer.
   can you help please? thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-logging-sales%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-logging-sales/#post-14633305)
 * Hi,
 * >  We have since seen a sale from one of their links, but no commission or email
   > has been logged or sent to the referrer.
 * Can you confirm if your email is still working in your site?
 * Regards
 *  Plugin Author [affmngr](https://wordpress.org/support/users/affmngr/)
 * (@affmngr)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-logging-sales/#post-14633816)
 * [@stevejharris](https://wordpress.org/support/users/stevejharris/), What integration
   are you using?
 * [https://wpaffiliatemanager.com/documentation/](https://wpaffiliatemanager.com/documentation/)
 * Do you have the debug option enabled in the affiliates manager settings? If not
   please enable debug and make a test purchase so we can check the log.
 *  Thread Starter [stevejharris](https://wordpress.org/support/users/stevejharris/)
 * (@stevejharris)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-logging-sales/#post-14633889)
 * Hi, email is working. the commission is not tracked, logged and therefore emails
   not sent.
    We are simply using Woocommerce integration. I have turned on the 
   debugging feature and cleared the site cache. many thanks
 *  Thread Starter [stevejharris](https://wordpress.org/support/users/stevejharris/)
 * (@stevejharris)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-logging-sales/#post-14638238)
 * hi, we have a fair amount of data for you to see now.
    do you need wp admin access
   to check anythings else?
 *  Plugin Author [affmngr](https://wordpress.org/support/users/affmngr/)
 * (@affmngr)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-logging-sales/#post-14640023)
 * [@stevejharris](https://wordpress.org/support/users/stevejharris/), Please use
   our contact form so we can check the log: [https://wpaffiliatemanager.com/contact/](https://wpaffiliatemanager.com/contact/)
 *  Thread Starter [stevejharris](https://wordpress.org/support/users/stevejharris/)
 * (@stevejharris)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-logging-sales/#post-14640139)
 * I used the form, but you did not as for anything specific, so I have sent a link
   to the log file via your online form. thanks

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘plugin not logging sales’ is closed to new replies.

 * ![](https://ps.w.org/affiliates-manager/assets/icon-128x128.png?rev=981249)
 * [Affiliates Manager](https://wordpress.org/plugins/affiliates-manager/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/affiliates-manager/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/affiliates-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/affiliates-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/affiliates-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/affiliates-manager/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [stevejharris](https://wordpress.org/support/users/stevejharris/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-logging-sales/#post-14640139)
 * Status: resolved