Plugin Not Populating File Metadata

  • itsrobyn

    (@itsrobyn)


    6 months, 2 weeks ago

    Hi there,

    I’m a member of the Pressable CS Team and one of our mutual customers reached out to inform us that the SSP plugin isn’t automatically populating metadata for files.

    We’ve tested this on a fresh install with only SSP and can see that the file’s metadata is present and correctly populated in the WordPress media library, and also shows in the async-upload.php request when uploading via “Podcasting” > “Add New Episode”:

    Based on this, we would expect that the same data would automatically be picked up/populated by SSP. We’re hoping you might be able to assist in reviewing this and let us know if it’s something you’ve seen before or have some insight into what might cause the plugin to not pick this data up.

    If you’d like access to the test site we’re using, please provide an e-mail address and we’ll be happy to create a user for you.

    Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Serhiy Zakharchenko

    (@zahardoc)

    6 months, 1 week ago

    Hi @itsrobyn,
    Did you check those fields before publishing the episode or after? Can you confirm that they weren’t populated after the episode was published?

    Thread Starter itsrobyn

    (@itsrobyn)

    6 months, 1 week ago

    Hi @zahardoc, I can confirm that the fields aren’t populated before or after publishing.

    Plugin Author Serhiy Zakharchenko

    (@zahardoc)

    6 months, 1 week ago

    @itsrobyn If you don’t see them before publishing, that’s expected — the fields are updated when you save the episode. If they’re still not appearing after saving, please check your error logs – do you see any errors showing up?

    Thread Starter itsrobyn

    (@itsrobyn)

    6 months, 1 week ago

    Hi @zahardoc no errors/warnings, etc. are logged anywhere during the full process of creating a new episode, uploading the file and publishing.

    Both the post.php and /wp-json/wp/v2/podcast/{POST_ID} that are fired off when publishing show no duration/filesize values:

    The same file in the Media Library:

    We’re also in contact with your team via e-mail, as this will allow the rest of our team to be notified of responses and reply quickly 24/7 and when I’m out of office.

    Plugin Author Serhiy Zakharchenko

    (@zahardoc)

    6 months ago

    Thank you @itsrobyn,
    We’ll fix it in the next plugin version.

    Thread Starter itsrobyn

    (@itsrobyn)

    6 months ago

    That’s great, thanks @zahardoc. We’ll keep an eye out for the release and test once available.

    If we encounter any further issues, we’ll let you know.

    Plugin Author Serhiy Zakharchenko

    (@zahardoc)

    6 months ago

    @itsrobyn

    We’ve released version 3.14.1 — can you try updating the plugin and checking if the file fields updating correctly for you?

    Thread Starter itsrobyn

    (@itsrobyn)

    6 months ago

    Hi @zahardoc, confirmed on our test site that the metadata is now correctly populating. Thank you for the resolution on this!

    Plugin Author Serhiy Zakharchenko

    (@zahardoc)

    5 months, 3 weeks ago

    Our pleasure, thanks for bringing it to our attention!

Viewing 9 replies - 1 through 9 (of 9 total)

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