Title: Plugin not pulling API
Last modified: October 11, 2018

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# Plugin not pulling API

 *  Resolved [Lisa Cerezo](https://wordpress.org/support/users/lisathirdsideco/)
 * (@lisathirdsideco)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-pulling-api/)
 * For some reason, my client’s website is not pulling their live Instagram feed
   when it had previously been working. I’m getting the error message “Cache Error:
   Looking for cache that doesn’t exist. Now using a backup feed.” I disabled the
   caching (WPMU Dev Hummingbird) but the error persists. I’ve tried selecting/unselecting
   both the “Cache error API recheck” and “Force cache to clear on interval” and
   still can’t get it reconnected. The system info returns an error 400 – No id 
   returned. But the ID is present and was properly connected and recently working.
   Can you help me resolve this?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Craig at Smash Balloon](https://wordpress.org/support/users/craig-at-smash-balloon/)
 * (@craig-at-smash-balloon)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-pulling-api/#post-10773244)
 * For sure! I’ll probably be able to give you some things to try from seeing the
   feed on the page. Can you send a link? If you don’t want to share that here, 
   try this link:
 * [https://smashballoon.com/instagram-feed/support/](https://smashballoon.com/instagram-feed/support/)
 *  Thread Starter [Lisa Cerezo](https://wordpress.org/support/users/lisathirdsideco/)
 * (@lisathirdsideco)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-pulling-api/#post-10775642)
 * I did that yesterday, actually, and got a reply back. It sounds like the client’s
   API actually had expired again, but the same thing happened just a few weeks 
   ago. I never had these issues when the site was in development, and that was 
   six months or longer. Should we expect this kind of thing to keep happening?
 *  Plugin Contributor [Craig at Smash Balloon](https://wordpress.org/support/users/craig-at-smash-balloon/)
 * (@craig-at-smash-balloon)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-pulling-api/#post-10776568)
 * Hey lisa,
 * Unfortunately this is something Instagram does on their end and there doesn’t
   seem to be any particular reason it happens. Most access tokens never expire 
   but it sounds like your client is unlucky in that it might happen somewhat frequently.
 * We are hoping Instagram changes how this works as the make changes to their API
   but nothing we know of currently.
 * Thanks again,
 * Craig

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin not pulling API’ is closed to new replies.

 * ![](https://ps.w.org/instagram-feed/assets/icon-256x256.png?rev=2700807)
 * [Smash Balloon Social Photo Feed – Easy Social Feeds Plugin](https://wordpress.org/plugins/instagram-feed/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/instagram-feed/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/instagram-feed/)
 * [Active Topics](https://wordpress.org/support/plugin/instagram-feed/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/instagram-feed/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/instagram-feed/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Craig at Smash Balloon](https://wordpress.org/support/users/craig-at-smash-balloon/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-pulling-api/#post-10776568)
 * Status: resolved