Title: Plugin not pulling rates
Last modified: March 9, 2017

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# Plugin not pulling rates

 *  Resolved [Luca britecode](https://wordpress.org/support/users/lucac2cg/)
 * (@lucac2cg)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-pulling-rates/)
 * Hi there,
 * I have installed your basic Plugin on this site: [http://devteam.neweagle.net](http://devteam.neweagle.net)
 * I am unable to resolve this error I am getting:
 * <?xml version=”1.0″ encoding=”UTF-8″?><res:ErrorResponse xmlns:res=’[http://www.dhl.com&#8217](http://www.dhl.com&#8217);
   xmlns:xsi=’[http://www.w3.org/2001/XMLSchema-instance&#8217](http://www.w3.org/2001/XMLSchema-instance&#8217);
   xsi:schemaLocation= ‘[http://www.dhl.com](http://www.dhl.com) err-res.xsd’>
    
   <Response> <ServiceHeader> <MessageTime>2017-03-09T19:01:06+01:00</MessageTime
   > <MessageReference>1234567890123456789012345678901</MessageReference> <SiteID
   >NewEagle</SiteID> <Password>NewEagle</Password> </ServiceHeader> <Status> <ActionStatus
   >Error</ActionStatus> <Condition> <ConditionCode>111</ConditionCode> <ConditionData
   >Error in parsing request XML:Error: Datatype error: In element &apos;Height&
   apos; : &apos;&apos; is not a decimal. at line 23, column 88</ConditionData> 
   </Condition> </Status> </Response></res:ErrorResponse>
 * Any idea why I get this?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [niwf](https://wordpress.org/support/users/niwf/)
 * (@niwf)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-pulling-rates/#post-8895390)
 * [@lucac2cg](https://wordpress.org/support/users/lucac2cg/),
    I just checked the
   debug response you were given. It saying the height is no given properly.
 * Please make sure the product have proper dimensions and weight.
 *  Thread Starter [Luca britecode](https://wordpress.org/support/users/lucac2cg/)
 * (@lucac2cg)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-pulling-rates/#post-8895495)
 * Hi,
 * That worked.
 * Thank you so much.
 *  [niwf](https://wordpress.org/support/users/niwf/)
 * (@niwf)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-pulling-rates/#post-8895719)
 * [@lucac2cg](https://wordpress.org/support/users/lucac2cg/),
 * Great to know that your issue is resolved.
    Do let us know if you have any query.
   We will help you.
 * Also, if you liked our support/plugin, you can rate us here
    [https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/reviews/](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/reviews/)
 * This would be a huge encouragement for us.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin not pulling rates’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/dhl-woocommerce-shipping-method_0d5380.
   svg)
 * [DHL WooCommerce Shipping Method](https://wordpress.org/plugins/dhl-woocommerce-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/dhl-woocommerce-shipping-method/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/)
 * [Active Topics](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [niwf](https://wordpress.org/support/users/niwf/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-pulling-rates/#post-8895719)
 * Status: resolved