Title: Plugin not returning correct MAILSERVICE
Last modified: April 25, 2018

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# Plugin not returning correct MAILSERVICE

 *  Resolved [hkingman](https://wordpress.org/support/users/hkingman/)
 * (@hkingman)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-returning-correct-mailservice/)
 * We are trying to make the basic version of the plugin work on our soap shop. 
   Many items weigh 6 oz., and measure 4x1x3 inches. We ship them using the FIRST-
   CLASS PACKAGE SERVICE, and the post office charges $3.75 for this. We have several
   issues.
 * When we select “offline rates”, the FIRST-CLASS PACKAGE SERVICE rate is not given.
   If we select “click-n-pay”, we get an option called “First Class Mail (USPS)”,
   but the rate is $2.92.
 * Turning on debug, it appears that regardless of whether we ask for offline or
   click-n-pay rates, the USPS is returning the correct rate of $3.75 for FIRST-
   CLASS PACKAGE SERVICE. The plugin is simply not using it, even though we have
   put a checkmark next to this option in our settings.
 * Instead, the $2.92 rate that the plugin is showing appears to come from several
   similar but different rates, e.g., “FIRST-CLASS<SUP>™&
   AMP;LT;/SUP> PACKAGE SERVICE”, which may be a commercial rate.
 * How do we get this plugin to do what we are asking it to do, and return the correct
   offline rate of $3.75?
 * Thank you
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-returning-correct-mailservice%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [hkingman](https://wordpress.org/support/users/hkingman/)
 * (@hkingman)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-returning-correct-mailservice/#post-10218811)
 * Actually, we just upgraded to premium, and now first class rates do not appear
   at all. We have weights and dimensions on each product. Do we need to set up 
   Shipping Classes? Or…? Other rates are showing up fine… just not the one we typically
   use. Thanks!
 *  [xadapter](https://wordpress.org/support/users/xadapter/)
 * (@xadapter)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-returning-correct-mailservice/#post-10220957)
 * Hi,
 * Please raise a ticket in [Online support](http://xadapter.com/online-support)
   so that I can check the issue,
 * You can try selecting the rates preference to Retail rates to get the retail 
   rates, and make sure you have the WebtoolsID in the username field in the plugin
   settings.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin not returning correct MAILSERVICE’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woo-usps-shipping-method_056ca6.svg)
 * [WooCommerce USPS Shipping Method Plugin](https://wordpress.org/plugins/woo-usps-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-usps-shipping-method/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-usps-shipping-method/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-usps-shipping-method/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-usps-shipping-method/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-usps-shipping-method/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [xadapter](https://wordpress.org/support/users/xadapter/)
 * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-returning-correct-mailservice/#post-10220957)
 * Status: resolved