Title: Plugin not Supported
Last modified: October 18, 2020

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# Plugin not Supported

 *  Resolved [zachb4](https://wordpress.org/support/users/zachb4/)
 * (@zachb4)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-supported-11/)
 * Hello, when I go to install the plugin it shows as being “Not Supported” is this
   an issue on my end, and if so what do I need to do to fix it? I have seen other
   support posts about this same issue but none of them state how to fix the problem.
   Any help is appreciated!
 * Below is a link to an image of what is shown when I go to install the plugin.
   
   [link](https://imgur.com/a/2aj1Eq5)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [lucasbustamante](https://wordpress.org/support/users/lucasbustamante/)
 * (@lucasbustamante)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-supported-11/#post-13549994)
 * Howdy,
 * I’m a developer at WPSTAGING. I have a couple questions, please:
 * – What’s the PHP version you’re running on?
    – What’s your WordPress version?
 * We have the minimums requirements of PHP 5.5 and WordPress 3.6 – that might be
   it.
 * Best,
    Lucas
 *  Thread Starter [zachb4](https://wordpress.org/support/users/zachb4/)
 * (@zachb4)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-supported-11/#post-13550100)
 * Hello [@lucasbustamante](https://wordpress.org/support/users/lucasbustamante/)
   I am on WordPress version 5.5.1 running PHP version 7.3.23
 *  Plugin Contributor [lucasbustamante](https://wordpress.org/support/users/lucasbustamante/)
 * (@lucasbustamante)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-supported-11/#post-13551480)
 * Thanks for confirming.
 * I was able to install, activate and use the plugin in an isolated site that I
   own. The plugin also gets downloaded hundreds/thousands of times per day, so 
   this seems to be an isolated issue.
 * I’d like to understand why it happens to _you_, though.
 * – Does this happens with other plugins?
    – Does PHP have write permissions to
   the wp-content/plugins folder? – Do you already have a plugin called wp-staging
   in your plugins folder? – Do you use some sort of security plugin, or a optimization
   plugin provided by your hosting?
 * Best,
    Lucas
 *  Plugin Author [Rene Hermenau](https://wordpress.org/support/users/renehermi/)
 * (@renehermi)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-supported-11/#post-13551782)
 * Hi [@zachb4](https://wordpress.org/support/users/zachb4/)
 * I am sorry but WP STAGING is not supported by wordpress.com, yet.
 * It only works with the self-hosted WordPress version from wordpress.org. If we
   have a solution for this in the future I’d let you know.
 * Have a great day
 * Cheers
    René

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin not Supported’ is closed to new replies.

 * ![](https://ps.w.org/wp-staging/assets/icon-256x256.png?rev=2972932)
 * [WP STAGING - WordPress Backup, Restore & Migration](https://wordpress.org/plugins/wp-staging/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-staging/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-staging/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-staging/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-staging/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-staging/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Rene Hermenau](https://wordpress.org/support/users/renehermi/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-supported-11/#post-13551782)
 * Status: resolved