Title: plugin not work
Last modified: January 30, 2018

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# plugin not work

 *  Resolved [nerealonela](https://wordpress.org/support/users/nerealonela/)
 * (@nerealonela)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-work-23/)
 * Hello,
 * I installed your add-on in my woocommerce store and followed the steps of the
   video. However, in the front end, no matter where I click, facebook pixel helper
   does not detect any loaded pixels.
 * What is the reason for that? I was thinking about getting the pro version, but
   if the free version does not work for me, let alone the pro version.
 * On the other hand, your plugin and the pixel of facebook works fine using the
   wprocket plugin for the cache? Currently I have not yet installed it but I intend
   to install it to improve the performance of my website.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-work-23%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/)
 * (@pixelyoursite)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-work-23/#post-9917226)
 * Hi,
 * The pixel works fine on your website.
 * Make sure that:
 * 1. You don’t test with an excluded role
 * 2. You don’t use an ad blocker. Some of them block the pixel.
 * As for WPRocket, we never had any complaints about it, it works fine.

Viewing 1 replies (of 1 total)

The topic ‘plugin not work’ is closed to new replies.

 * ![](https://ps.w.org/pixelyoursite/assets/icon-256x256.jpg?rev=3178123)
 * [PixelYourSite - Your smart PIXEL (TAG) & API Manager](https://wordpress.org/plugins/pixelyoursite/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pixelyoursite/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pixelyoursite/)
 * [Active Topics](https://wordpress.org/support/plugin/pixelyoursite/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pixelyoursite/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pixelyoursite/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/)
 * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-work-23/#post-9917226)
 * Status: resolved