Title: Plugin not work Last modified: March 20, 2020 --- # Plugin not work * Resolved [giuliastully](https://wordpress.org/support/users/giuliastully/) * (@giuliastully) * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-work-34/) * Hi, I followed the instructions [https://wordpress.org/plugins/shipping-zones-by-drawing-for-woocommerce/#installation](https://wordpress.org/plugins/shipping-zones-by-drawing-for-woocommerce/#installation) to set up the area but if I try to buy with an address inside the area it tells me that there are no shipping methods … In addition, Google’s geolocation bees give several errors. How should I do it? Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [arosoft](https://wordpress.org/support/users/arosoft/) * (@arosoft) * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-work-34/#post-12566914) * Hello, if in chrome, right-click and choose inspect, then you can see what javascript errors you get. Often it gives a clue about Google Maps API problems. * Thread Starter [giuliastully](https://wordpress.org/support/users/giuliastully/) * (@giuliastully) * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-work-34/#post-12571173) * Hi gives me the following error: /**/_xdc_._geq0fm && _xdc_._geq0fm( { “results”:[],“ status” : “UNKNOWN_ERROR” } ) * Plugin Author [arosoft](https://wordpress.org/support/users/arosoft/) * (@arosoft) * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-work-34/#post-12572888) * Can you give me the errors from Chrome inspect. * Thread Starter [giuliastully](https://wordpress.org/support/users/giuliastully/) * (@giuliastully) * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-work-34/#post-12572909) * Also on Chrome from this error, because it is a Network error and is the same for all browsers * /**/_xdc_._g2dzjt && _xdc_._g2dzjt( {results: [], status: “UNKNOWN_ERROR”} ) results: [] status: “UNKNOWN_ERROR” * Plugin Author [arosoft](https://wordpress.org/support/users/arosoft/) * (@arosoft) * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-work-34/#post-12578519) * Try with the updated version. Btw what country’s address do you try? Also so make sure you have other Shipping zones defined where you got stuck. * Thread Starter [giuliastully](https://wordpress.org/support/users/giuliastully/) * (@giuliastully) * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-work-34/#post-12581683) * I have updated to the latest version and I no longer have the error as before but still tells me that there are no shipping methods. One of the test addresses is this: Via Ospedale, 99 31044 Montebelluna (TV) Treviso * Plugin Author [arosoft](https://wordpress.org/support/users/arosoft/) * (@arosoft) * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-work-34/#post-12583353) * Hmm it works good for me. If you have more than one shipping method, put them in same shipping zone. * Thread Starter [giuliastully](https://wordpress.org/support/users/giuliastully/) * (@giuliastully) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-work-34/#post-12608648) * It still doesn’t work and the defined zone is only one. You can find it at these links. What did I do wrong? * [https://drive.google.com/file/d/1es5WNFygz1FHVrvnHbsNUUDFpE0M0_r2/view?usp=sharing](https://drive.google.com/file/d/1es5WNFygz1FHVrvnHbsNUUDFpE0M0_r2/view?usp=sharing) * [https://drive.google.com/file/d/1tQO_8ICh9S35STvbMOLeTEskBm0usdCd/view?usp=sharing](https://drive.google.com/file/d/1tQO_8ICh9S35STvbMOLeTEskBm0usdCd/view?usp=sharing) * [https://drive.google.com/file/d/1OqC3kOjNNClPYZA4q8SwiI4GJYwJP6KT/view?usp=sharing](https://drive.google.com/file/d/1OqC3kOjNNClPYZA4q8SwiI4GJYwJP6KT/view?usp=sharing) * [https://drive.google.com/file/d/12oKAic-4fjwkXGzFT_fxkylOftA635v_/view?usp=sharing](https://drive.google.com/file/d/12oKAic-4fjwkXGzFT_fxkylOftA635v_/view?usp=sharing) * Plugin Author [arosoft](https://wordpress.org/support/users/arosoft/) * (@arosoft) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-work-34/#post-12608797) * On you second link right over where you add postcodes, add Italy * Thread Starter [giuliastully](https://wordpress.org/support/users/giuliastully/) * (@giuliastully) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-work-34/#post-12616764) * Hi, I tried adding Italy and leaving the postcodes, or leaving Italy and removing the postcodes and nothing changes. He always tells me no shipping method. Can you try putting 6 cities as perimeter? There are the cities of my zone perimeter: Treviso, Bassano del Grappa, Conegliano, Castelfranco Veneto, Quero, Pieve di Soligo [https://drive.google.com/file/d/1es5WNFygz1FHVrvnHbsNUUDFpE0M0_r2/view?usp=sharing](https://drive.google.com/file/d/1es5WNFygz1FHVrvnHbsNUUDFpE0M0_r2/view?usp=sharing) * Then try to see what it tells you if you use the address Via Ospedale, 99 Montebelluna 31044 Treviso * Can we if not try to see with team viewer? - This reply was modified 6 years, 1 month ago by [giuliastully](https://wordpress.org/support/users/giuliastully/). * Plugin Author [arosoft](https://wordpress.org/support/users/arosoft/) * (@arosoft) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-work-34/#post-12618737) * The address works find, and it hits the Zone. Make sure you have no other Shipping zones added besides the Italy one. If not works mail our support email. * Thread Starter [giuliastully](https://wordpress.org/support/users/giuliastully/) * (@giuliastully) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-work-34/#post-12618856) * I sent you an email to the support address because I only have a defined area and it doesn’t work. I have attached pictures with all the settings I have entered * Thread Starter [giuliastully](https://wordpress.org/support/users/giuliastully/) * (@giuliastully) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-work-34/#post-12624841) * Thanks for helping me. To solve the problem, the Country must be set and this must also be in the woocommerce checkout fields. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Plugin not work’ is closed to new replies. * ![](https://ps.w.org/shipping-zones-by-drawing-for-woocommerce/assets/icon-256x256. png?rev=2034011) * [Shipping Zones by Drawing for WooCommerce](https://wordpress.org/plugins/shipping-zones-by-drawing-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/shipping-zones-by-drawing-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/shipping-zones-by-drawing-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/shipping-zones-by-drawing-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/shipping-zones-by-drawing-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/shipping-zones-by-drawing-for-woocommerce/reviews/) * 13 replies * 2 participants * Last reply from: [giuliastully](https://wordpress.org/support/users/giuliastully/) * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-work-34/#post-12624841) * Status: resolved