Title: Plugin not working Last modified: March 15, 2021 --- # Plugin not working * Resolved [maartenplugwise](https://wordpress.org/support/users/maartenplugwise/) * (@maartenplugwise) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1004/) * The plugin suddenly stopped working. Disabling new plugins (user switching, woocommerce wholesale suite, autoptimize) did not help. I also cleared browser cache and tried incognito. * I think this could explain it, but don’t know how to fix: * ``` NOTE NOTE crs 819 The origin state/province code has been changed. The origin state/province code has been changed. NOTE crs 820 The destination state/province code has been changed. The destination state/province code has been changed. ``` * Api request * ``` KWN4P6ofvkeCXOAq QcmlHpPbbIyBacXWFlxLXPlgp 780433019 252958495 Flexible Shipping FedEx crs 24 0 0 true 2021-03-15T13:50:59+00:00 REGULAR_PICKUP YOUR_PACKAGING Madame Curiestraat 22G/H Sassenheim 2171TW NL Lievelingsweg 106 Bonn 53119 DE true SENDER SOLD LIST 1 1 1 KG 0.03 ``` * Api response: * ``` NOTE NOTE crs 819 The origin state/province code has been changed. The origin state/province code has been changed. NOTE crs 820 The destination state/province code has been changed. The destination state/province code has been changed. Flexible Shipping FedEx crs 24 0 0 EUROPE_FIRST_INTERNATIONAL_PRIORITY EUROPE_FIRST_INTERNATIONAL_PRIORITY 57 FedEx Europe First FEF YOUR_PACKAGING BNJF TUE 2021-03-16T09:00:00 DOCUMENTS EUROPE_FIRST_INTERNATIONAL_PRIORITY EUROPE_FIRST_INTERNATIONAL_PRIORITY 57 FedEx Europe First FEF SERVICE_DEFAULT NL ZH 2171 A2 AMSA 0 DE NW 53119 A1 BNJF 0 CGN 2021-03-16T09:00:00 TUE A1 0 134 REQUEST COMPLETED 9:00 A.M. IF NO CUSTOMS DELAY NON_DOCUMENTS INTERNATIONAL_AIRWAY_BILL CGN false A2 A1 SERVICE_DEFAULT PAYOR_ACCOUNT_SHIPMENT EUR 80.53 PAYOR_ACCOUNT_SHIPMENT 0001867 NL1867 ACTUAL ACTUAL EUR EUR 1.0 0 17.5 KG 0.5 EUR 36.82 EUR 27.25 EUR 9.57 EUR 56.67 EUR 66.24 EUR 13.91 EUR 80.15 EUR 0.0 EUR 0.0 EUR 0.0 EUR 0.0 EUR 80.15 VOLUME Volume EUR 27.25 74.0 EUROPE_FIRST Europe first EUR 55.0 FUEL Fuel EUR 1.67 VAT Netherlands value-added EUR 13.91 PAYOR_LIST_SHIPMENT 0000000 NL001O ACTUAL ACTUAL EUR EUR 1.0 0 17.5 KG 0.5 EUR 66.2 EUR 0.0 EUR 66.2 EUR 66.59 EUR 132.79 EUR 27.89 EUR 160.68 EUR 0.0 EUR 0.0 EUR 0.0 EUR 0.0 EUR 160.68 EUROPE_FIRST Europe first EUR 55.0 FUEL Fuel EUR 11.59 VAT Netherlands value-added EUR 27.89 INTERNATIONAL_PRIORITY INTERNATIONAL_PRIORITY 01 International Priority IP YOUR_PACKAGING CGNA TUE 2021-03-16T12:00:00 DOCUMENTS INTERNATIONAL_PRIORITY INTERNATIONAL_PRIORITY 01 International Priority IP SERVICE_DEFAULT NL ZH 2171 A2 AMSA 0 DE NW 53119 A2 CGNA 0 CGN 2021-03-16T12:00:00 TUE A2 0 134 REQUEST COMPLETED BY NOON IF NO CUSTOMS DELAY NON_DOCUMENTS INTERNATIONAL_AIRWAY_BILL CGN false A2 A2 SERVICE_DEFAULT PAYOR_ACCOUNT_SHIPMENT EUR 80.52 PAYOR_ACCOUNT_SHIPMENT NL1867FS_01_YOUR_PACKAGING NL1867 ACTUAL EUR EUR 1.0 139 COUNTRY 17.5 KG 0.03 EUR 36.82 EUR 27.25 EUR 9.57 EUR 2.57 EUR 12.14 EUR 2.55 EUR 14.69 EUR 0.0 EUR 0.0 EUR 0.0 EUR 0.0 EUR 14.69 VOLUME Volume EUR 27.25 74.0 OTHER Peak Surcharge EUR 0.9 FUEL Fuel EUR 1.67 VAT Netherlands value-added EUR 2.55 PAYOR_LIST_SHIPMENT NL001OFW_01_YOUR_PACKAGING NL001O ACTUAL EUR EUR 1.0 139 COUNTRY 17.5 KG 0.03 EUR 66.2 EUR 0.0 EUR 66.2 EUR 12.49 EUR 78.69 EUR 16.52 EUR 95.21 EUR 0.0 EUR 0.0 EUR 0.0 EUR 0.0 EUR 95.21 OTHER Peak Surcharge EUR 0.9 FUEL Fuel EUR 11.59 VAT Netherlands value-added EUR 16.52 INTERNATIONAL_ECONOMY INTERNATIONAL_ECONOMY 04 International Economy IE YOUR_PACKAGING CGNA WED 2021-03-17T18:00:00 DOCUMENTS INTERNATIONAL_ECONOMY INTERNATIONAL_ECONOMY 04 International Economy IE SERVICE_DEFAULT NL ZH 2171 A2 AMSA 0 DE NW 53119 A2 CGNA 0 CGN 2021-03-17T18:00:00 WED A2 0 134 REQUEST COMPLETED 6:00 P.M. IF NO CUSTOMS DELAY NON_DOCUMENTS INTERNATIONAL_AIRWAY_BILL CGN false A2 A2 SERVICE_DEFAULT PAYOR_ACCOUNT_SHIPMENT EUR 24.53 PAYOR_ACCOUNT_SHIPMENT NL1867FS_04_YOUR_PACKAGING NL1867 ACTUAL EUR EUR 1.0 139 COUNTRY 17.5 KG 0.03 EUR 39.38 EUR 29.14 EUR 10.24 EUR 2.69 EUR 12.93 EUR 2.72 EUR 15.65 EUR 0.0 EUR 0.0 EUR 0.0 EUR 0.0 EUR 15.65 VOLUME Volume EUR 29.14 74.0 OTHER Peak Surcharge EUR 0.9 FUEL Fuel EUR 1.79 VAT Netherlands value-added EUR 2.72 PAYOR_LIST_SHIPMENT NL001OFW_04_YOUR_PACKAGING NL001O ACTUAL EUR EUR 1.0 139 COUNTRY 17.5 KG 0.03 EUR 27.5 EUR 0.0 EUR 27.5 EUR 5.71 EUR 33.21 EUR 6.97 EUR 40.18 EUR 0.0 EUR 0.0 EUR 0.0 EUR 0.0 EUR 40.18 OTHER Peak Surcharge EUR 0.9 FUEL Fuel EUR 4.81 VAT Netherlands value-added EUR 6.97 ``` - This topic was modified 5 years, 2 months ago by [maartenplugwise](https://wordpress.org/support/users/maartenplugwise/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-1004%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [bartgajewski](https://wordpress.org/support/users/bartgajewski/) * (@bartgajewski) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1004/#post-14199191) * Hi [@maartenplugwise](https://wordpress.org/support/users/maartenplugwise/), * thank you for contacting us. I was able to reproduce your problem in our test environment. In your case, the problem is probably the “Rate Type” setting. From what I read from the API Request, you have set the List Rates. Please change it to “All Possible rates”: [https://i.imgur.com/QYA0Z0g.png](https://i.imgur.com/QYA0Z0g.png) It solved the issue in my case. * Kind regards, * Thread Starter [maartenplugwise](https://wordpress.org/support/users/maartenplugwise/) * (@maartenplugwise) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1004/#post-14201524) * Hey, now it works again! Do you know if now it shows the account or list rate? Is this something that will be fixed? I see many different prices in the API response, so I assume it should be able to work. * [bartgajewski](https://wordpress.org/support/users/bartgajewski/) * (@bartgajewski) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1004/#post-14217645) * Hi [@maartenplugwise](https://wordpress.org/support/users/maartenplugwise/), * thank you for your message. The “All possible rates” are basically List Rates for the FedEx accounts that have the Account rates assigned and activated. If you want to use Account rates, just change the Rate Type to “Account rates”. * The number of FedEx services returned does not depend on our plugin. If you have no restrictions in the plugin settings (custom services settings), the plugin will display all available services for the given addresses and products in the cart. It’s all based on the FedEx API and our plugin does not affect this. * Kind regards, * Thread Starter [maartenplugwise](https://wordpress.org/support/users/maartenplugwise/) * (@maartenplugwise) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1004/#post-14217671) * Ok thank you. Issue is fixed with the all rates. Issue can be closed I think. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Plugin not working’ is closed to new replies. * ![](https://ps.w.org/flexible-shipping-fedex/assets/icon.svg?rev=2738067) * [Shipping Live Rates for FedEx for WooCommerce](https://wordpress.org/plugins/flexible-shipping-fedex/) * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-shipping-fedex/#faq) * [Support Threads](https://wordpress.org/support/plugin/flexible-shipping-fedex/) * [Active Topics](https://wordpress.org/support/plugin/flexible-shipping-fedex/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-shipping-fedex/unresolved/) * [Reviews](https://wordpress.org/support/plugin/flexible-shipping-fedex/reviews/) * 4 replies * 2 participants * Last reply from: [maartenplugwise](https://wordpress.org/support/users/maartenplugwise/) * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1004/#post-14217671) * Status: resolved