Title: Plugin not working Last modified: April 2, 2021 --- # Plugin not working * Resolved [altmayank](https://wordpress.org/support/users/altmayank/) * (@altmayank) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1010/) * I have setup everything according to the github documentation. I want to cancel all orders with status wc-pending after 2 hours. However, it is not working, the orders stay in wc-pending status and don’t change to cancelled. * Please take a look at my code on the screenshot. I use the Code Snippets plugin to write custom functions. Let me know if I am doing anything wrong. * FUNCTIONS — * > [View post on imgur.com](https://imgur.com/VcI7Sq0) * PAYMENT GATEWAY SETTINGS — * > [View post on imgur.com](https://imgur.com/Ke2mMpl) Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [RVOLA](https://wordpress.org/support/users/rvola/) * (@rvola) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1010/#post-14268097) * Hi [@altmayank](https://wordpress.org/support/users/altmayank/) Your configuration is impeccable! The canceled order works once per hour. You can check the time of the passage in WooCommerce> Etart> Planned actions and search: woo_cao [http://domain.com/wp-admin/admin.php?page=wc-status&tab=action-scheduler&status=pending&s=woo_cao](http://domain.com/wp-admin/admin.php?page=wc-status&tab=action-scheduler&status=pending&s=woo_cao) * The plugin goes with each triggering of the cron carried out the following methodology: Look for orders of the status you requested that are older than the time limit you have granted. * In summary if the cron goes at 8:30 am> 9:30 am> 10:30 am> 11:30 am etc … and that the order took place at 8.45 a.m., it will be canceled in the 11.30 a.m. cron (8.45 a.m. + 2 a.m. = 10.45 a.m.) * I currently have too much work to modify the code to refactor the code for precise cancellation per order. It is planned but priority to paid work for the moment;) * Thread Starter [altmayank](https://wordpress.org/support/users/altmayank/) * (@altmayank) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1010/#post-14268127) * Hi, I understand the methodology. However, I still have pending orders from 24 hours ago that are not cancelled. Is there anyway I can run it manually to check what’s the issue? * Plugin Author [RVOLA](https://wordpress.org/support/users/rvola/) * (@rvola) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1010/#post-14268547) * yes just click on “run” in the planned actions. If you have access to phpMyAdmin run this command * ``` SELECT posts.ID wp_posts as posts INNER JOIN wp_postmeta as meta ON posts.ID = meta.post_id WHERE posts.post_type = 'shop_order' AND posts.post_status IN ('wc-pending','wc-failed') AND posts.post_date < '2021-02-04 08:00:00' AND meta.meta_key = '_payment_method' AND meta.meta_value IN ('cashfree','paypal','payumbolt') ``` * remember to replace **wp_** in the request according to your configuration try to verify that the value of the postmeta is indeed ‘cashfree’ or ‘paypal’ or ‘ payumbolt’ * Thread Starter [altmayank](https://wordpress.org/support/users/altmayank/) * (@altmayank) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1010/#post-14268647) * I tried clicking ‘run’ in the planned actions section. It is still not working, the orders still remain as pending status 🙁 * And the postmeta is cashfree, paypal or payumbolt. That’s the reason the plugin options are visible on payment settings page of these payment gateways. * Plugin Author [RVOLA](https://wordpress.org/support/users/rvola/) * (@rvola) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1010/#post-14268655) * Can you provide me with connection information so that I can access your website: [https://onetimesecret.com/](https://onetimesecret.com/) * Thread Starter [altmayank](https://wordpress.org/support/users/altmayank/) * (@altmayank) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1010/#post-14268740) * Does it have to be admin user details? There are a lot of sensitive information about the orders and customers which I can’t disclose. * Plugin Author [RVOLA](https://wordpress.org/support/users/rvola/) * (@rvola) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1010/#post-14268777) * Sorry but as it is I can’t help you anymore. The plugin is functional and it is free. Trying to look in the code and debug the steps to understand the command is not undone. * The code is reliable and it must have something which explains why this one does not cancel the order. * Plugin Author [RVOLA](https://wordpress.org/support/users/rvola/) * (@rvola) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1010/#post-14280863) * Did you manage to understand why your order is not canceled? * I realize without blaming you personally that most of the open support threads I never get a “thank you for your free help”. After we are surprised that the plugins become paying, but it would take a minimum thank the volunteer staff. * Thread Starter [altmayank](https://wordpress.org/support/users/altmayank/) * (@altmayank) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1010/#post-14280986) * Sorry man, I forgot to reply here. I saw the notification on my email just a few minutes ago. There was a plugin conflict and now the issue has been fixed. Thank you for this plugin and thank you for your help. * Plugin Author [RVOLA](https://wordpress.org/support/users/rvola/) * (@rvola) * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1010/#post-14283919) * ok i am glad you found the culprit and thanks for your feedback. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Plugin not working’ is closed to new replies. * ![](https://ps.w.org/woo-cancel-abandoned-order/assets/icon-256x256.png?rev=3329004) * [Cancel Abandoned Order](https://wordpress.org/plugins/woo-cancel-abandoned-order/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-cancel-abandoned-order/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-cancel-abandoned-order/) * [Active Topics](https://wordpress.org/support/plugin/woo-cancel-abandoned-order/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-cancel-abandoned-order/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-cancel-abandoned-order/reviews/) * 10 replies * 2 participants * Last reply from: [RVOLA](https://wordpress.org/support/users/rvola/) * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1010/#post-14283919) * Status: resolved