Title: plugin not working
Last modified: May 26, 2021

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# plugin not working

 *  [blairandsusan](https://wordpress.org/support/users/blairandsusan/)
 * (@blairandsusan)
 * [5 years ago](https://wordpress.org/support/topic/plugin-not-working-1031/)
 * Having a problem with ithemes:
 * Plugin could not be activated because it triggered a fatal error
 * Fatal error: Cannot declare class ITSEC_Schema, because the name is already in
   use in /services/webpages/b/l/blairandsusan.ca/public/wp-content/plugins/better-
   wp-security/core/lib/schema.php on line 3
 * Can anyone tell me how to fix this error?
 * Thanks
    Susan

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [nlpro](https://wordpress.org/support/users/nlpro/)
 * (@nlpro)
 * [5 years ago](https://wordpress.org/support/topic/plugin-not-working-1031/#post-14486409)
 * What PHP version are you using ?
    Did you recently upgrade to a newer PHP version?
   Any other recent changes like WordPress or iTSec plugin upgrade ?
 * Also a full stack trace would be helpfull.
 * +++++ To prevent any confusion, I’m not iThemes. +++++
 *  Thread Starter [blairandsusan](https://wordpress.org/support/users/blairandsusan/)
 * (@blairandsusan)
 * [5 years ago](https://wordpress.org/support/topic/plugin-not-working-1031/#post-14487429)
 * PHP is 7.4.19
 * I have done nothing recently, no upgrades other than wordpress automatically 
   upgrading to 5.7.2
 * Sorry, I don’t know what a full stack trace is, I am a novice user. This problem
   came up because I received an email from wordpress saying my site had a technical
   issue. I was unable to access my site without going to my hosting site and turning
   off all the plugins. Once I was able to get to my dashboard I reactivated all
   my plugins one by one and when I went to reactivate ithemes I got the message
   that it could not be activated because it triggered a fatal error.
 * Should I delete ithemes?
 * Thanks
    Susan
 *  [nlpro](https://wordpress.org/support/users/nlpro/)
 * (@nlpro)
 * [5 years ago](https://wordpress.org/support/topic/plugin-not-working-1031/#post-14488944)
 * Ok, I see.
 * Yes, delete the iTSec plugin. Let’s rule out the possibility that it somehow 
   got corrupted. There are 2 methods for deleting the plugin.
 * 1. Simply click on the plugin **Delete** link. This will also delete any plugin
   data from the database (you will be asked for confirmation). Once deleted, if
   you wish to reuse the plugin, simply (re)install it. The disadvantage of this
   option is that after activating the plugin you’ll need to walk through the plugin
   settings again.
 * 2. Manually delete the **better-wp-security** folder. To do this either use an
   FTP program or simply log into your hosting panel.
    Then download the iTSec plugin
   zip file and use an FTP program, or simply log into your hosting panel, and upload/
   unzip the zip file in the **plugins** folder. Refreshing the Plugins page in 
   the Admin Dashboard will show the plugin is listed again. Because we didn’t delete
   any plugin data from the database, the plugin will continue using the old (configured)
   settings. So no need to walk through the plugin settings again.
 * No matter what method you choose, let’s hope it activates again without any fatal
   error. Oh and let’s keep our fingers crossed 😉
 *  Thread Starter [blairandsusan](https://wordpress.org/support/users/blairandsusan/)
 * (@blairandsusan)
 * [5 years ago](https://wordpress.org/support/topic/plugin-not-working-1031/#post-14490451)
 * Thanks for these suggestions.
 * I tried to delete the ithemes plugin and got another critical error message and
   it would not delete 🙁
 * I logged into my hosting panel and deleted the folder you suggested and now ithemes
   has gone from my website.
 * I have decided to go with Wordfence instead, can’t be bothered to fiddle around
   trying to figure out what is wrong with ithemes.
 * Thanks for your help telling me what files to delete from my hosting panel.
 * Cheers
    Susan

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351)
 * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/)
 * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [blairandsusan](https://wordpress.org/support/users/blairandsusan/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/plugin-not-working-1031/#post-14490451)
 * Status: not resolved