Title: Plugin Not Working
Last modified: September 29, 2021

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# Plugin Not Working

 *  Resolved [theginwarehouse](https://wordpress.org/support/users/theginwarehouse/)
 * (@theginwarehouse)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-1067/)
 * Hi,
 * When my customers add the advent calendar to their basket the item does not show
   and it only charges them the VAT?! Please help to see why this is happening.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-1067%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [4 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-1067/#post-15122069)
 * [@brightvesseldev](https://wordpress.org/support/users/brightvesseldev/) I’ve
   deleted your offer to login to your user’s site. I’m am 100% sure you mean well
   but please _never ask for credentials on these forums._
 * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * **Please be aware that repeatedly asking for credentials will result in us escalating
   this to the plugins team.**
 * It’s never necessary to do that. Here’s why.
 * There are many ways to get information you need and accessing the user’s site
   is not one of them. That’s going too far.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) log of 
      the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.

Viewing 1 replies (of 1 total)

The topic ‘Plugin Not Working’ is closed to new replies.

 * ![](https://ps.w.org/pre-orders-for-woocommerce/assets/icon-256x256.gif?rev=2944662)
 * [Pre-Orders for WooCommerce](https://wordpress.org/plugins/pre-orders-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pre-orders-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/reviews/)

 * 1 reply
 * 3 participants
 * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-1067/#post-15122069)
 * Status: resolved