Title: Plugin not working
Last modified: December 6, 2021

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# Plugin not working

 *  Resolved [lehuyhunghedspi](https://wordpress.org/support/users/lehuyhunghedspi/)
 * (@lehuyhunghedspi)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-1084/)
 * Dear Development Team
 * I want to try this plugin because it look so interested.
 * Currently, I work in WordPress 5.6 but it not show any data in system.
 * Is there any way to debug and solve this problem ?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-1084%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [r3098](https://wordpress.org/support/users/r3098/)
 * (@r3098)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-1084/#post-15138758)
 * Hello.
    In order to ensure the reliability of the analysis data, the data to 
   be acquired with a specific algorithm is selected. Administrator access is also
   excluded. Have you tried this on a site that actually has traffic?
 * The other is whether the measurement script is loaded correctly?
    1. Check the
   HTML and JavaScript console without logging in to make sure reporter.js is loaded.
   2. If you are using JavaScript minify or Asynchronous Optimizer, try turning 
   it off.
 * You can find more information about caching plugins here.
    [https://market.seous.info/en/aurora-heatmap#oc-1](https://market.seous.info/en/aurora-heatmap#oc-1)
 * If you provide the actual URL, we can check how it works.
    If you do not want
   to publish the URL, we will guide you to contact us by e-mail.
 *  Plugin Author [r3098](https://wordpress.org/support/users/r3098/)
 * (@r3098)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-working-1084/#post-15202817)
 * Since I haven’t heard back from you in a while, I’m marking this as resolved.
   
   I hope the problem has been resolved. If you have further questions, you can 
   start a new thread. Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/aurora-heatmap/assets/icon-256x256.png?rev=2159820)
 * [Aurora Heatmap](https://wordpress.org/plugins/aurora-heatmap/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/aurora-heatmap/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/aurora-heatmap/)
 * [Active Topics](https://wordpress.org/support/plugin/aurora-heatmap/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/aurora-heatmap/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/aurora-heatmap/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [r3098](https://wordpress.org/support/users/r3098/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-working-1084/#post-15202817)
 * Status: resolved