Title: plugin not working
Last modified: June 6, 2023

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# plugin not working

 *  Resolved [mmicanek](https://wordpress.org/support/users/mmicanek/)
 * (@mmicanek)
 * [3 years ago](https://wordpress.org/support/topic/plugin-not-working-1202/)
 * The plugin worked normally. Then something happened and at the moment nothing
   is showing up in the plugin settings. You will see the top three tabs and the
   option to switch to the PRO version. Nothing else. Reinstalling the plugin won’t
   help. I flushed REDIS via SSH. That didn’t help. On other domains running on 
   the same server, the plugin works normally. Please help.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-1202%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/)
 * (@tillkruess)
 * [3 years ago](https://wordpress.org/support/topic/plugin-not-working-1202/#post-16798581)
 * Please post your diagnostics.
 *  Thread Starter [mmicanek](https://wordpress.org/support/users/mmicanek/)
 * (@mmicanek)
 * [3 years ago](https://wordpress.org/support/topic/plugin-not-working-1202/#post-16798605)
 *     ```wp-block-code
       WordPress Environment
   
       WordPress address (URL): https://www.prso.me
       Site address (URL): https://www.prso.me
       WC Version: 7.7.2
       REST API Version: ✔ 7.7.2
       WC Blocks Version: ✔ 10.0.6
       Action Scheduler Version: ✔ 3.5.4
       Log Directory Writable: ✔
       WP Version: 6.2.2
       WP Multisite: –
       WP Memory Limit: 2 GB
       WP Debug Mode: –
       WP Cron: ✔
       Language: cs_CZ
       External object cache: –
   
       Server Environment
   
       Server Info: Apache
       PHP Version: 8.1.18
       PHP Post Max Size: 256 MB
       PHP Time Limit: 600
       PHP Max Input Vars: 5000
       cURL Version: 7.74.0
       OpenSSL/1.1.1n
   
       SUHOSIN Installed: –
       MySQL Version: 10.5.18-MariaDB-0+deb11u1-log
       Max Upload Size: 256 MB
       Default Timezone is UTC: ✔
       fsockopen/cURL: ✔
       SoapClient: ✔
       DOMDocument: ✔
       GZip: ✔
       Multibyte String: ✔
       Remote Post: ✔
       Remote Get: ✔
   
       Database
   
       WC Database Version: 7.7.2
       WC Database Prefix: wp_woo_prso2_
       Celková velikost databáze: 614.49MB
       Velikost dat databáze: 449.36MB
       Velikost indexu databáze: 165.13MB
       wp_woo_prso2_woocommerce_sessions: Data: 2.80MB + Index: 0.04MB + Engine MyISAM
       wp_woo_prso2_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_woocommerce_order_items: Data: 1.22MB + Index: 0.48MB + Engine MyISAM
       wp_woo_prso2_woocommerce_order_itemmeta: Data: 14.26MB + Index: 5.20MB + Engine MyISAM
       wp_woo_prso2_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_woo_prso2_actionscheduler_actions: Data: 0.09MB + Index: 0.05MB + Engine MyISAM
       wp_woo_prso2_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_actionscheduler_logs: Data: 0.07MB + Index: 0.05MB + Engine MyISAM
       wp_woo_prso2_aioseo_terms: Data: 0.09MB + Index: 0.03MB + Engine MyISAM
       wp_woo_prso2_barcode_scanner_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_barcode_scanner_interface: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_barcode_scanner_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_barcode_scanner_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_barcode_scanner_posts: Data: 3.35MB + Index: 0.38MB + Engine MyISAM
       wp_woo_prso2_barcode_scanner_posts_columns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_barcode_scanner_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_blc_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_blc_instances: Data: 1.26MB + Index: 0.30MB + Engine MyISAM
       wp_woo_prso2_blc_links: Data: 0.12MB + Index: 0.03MB + Engine MyISAM
       wp_woo_prso2_blc_synch: Data: 0.55MB + Index: 0.35MB + Engine MyISAM
       wp_woo_prso2_chaty_contact_form_leads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_comgate_log: Data: 0.25MB + Index: 0.02MB + Engine MyISAM
       wp_woo_prso2_commentmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       wp_woo_prso2_comments: Data: 2.47MB + Index: 1.40MB + Engine MyISAM
       wp_woo_prso2_css_js_manager: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_dpd_log: Data: 0.10MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_ee_products_sync_list: Data: 0.99MB + Index: 0.07MB + Engine MyISAM
       wp_woo_prso2_ee_product_sync_call: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_ee_product_sync_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_ee_product_sync_profile: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_ee_prouct_pre_sync_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_email_log: Data: 42.52MB + Index: 0.03MB + Engine MyISAM
       wp_woo_prso2_ewd_uwpm_email_links_clicked_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_ewd_uwpm_email_only_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_ewd_uwpm_email_open_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_ewd_uwpm_email_send_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_fbv: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_icl_background_task: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_woo_prso2_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_woo_prso2_icl_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_icl_languages: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_icl_languages_translations: Data: 0.11MB + Index: 0.08MB + Engine MyISAM
       wp_woo_prso2_icl_locale_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       wp_woo_prso2_icl_mo_files_domains: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
       wp_woo_prso2_icl_node: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_icl_strings: Data: 2.80MB + Index: 1.89MB + Engine MyISAM
       wp_woo_prso2_icl_string_batches: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_icl_string_packages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_icl_string_positions: Data: 0.43MB + Index: 0.11MB + Engine MyISAM
       wp_woo_prso2_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_woo_prso2_icl_string_translations: Data: 0.06MB + Index: 0.02MB + Engine MyISAM
       wp_woo_prso2_icl_translate: Data: 76.42MB + Index: 7.31MB + Engine MyISAM
       wp_woo_prso2_icl_translate_job: Data: 2.07MB + Index: 0.65MB + Engine MyISAM
       wp_woo_prso2_icl_translations: Data: 1.51MB + Index: 2.26MB + Engine MyISAM
       wp_woo_prso2_icl_translation_batches: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_icl_translation_status: Data: 57.94MB + Index: 0.44MB + Engine MyISAM
       wp_woo_prso2_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_woo_prso2_litespeed_optimizer: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       wp_woo_prso2_mclean_refs: Data: 0.57MB + Index: 0.21MB + Engine MyISAM
       wp_woo_prso2_mclean_scan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_woo_prso2_mec_attendees: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_mec_bookings: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       wp_woo_prso2_mec_dates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_mec_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_mec_occurrences: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       wp_woo_prso2_mec_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_woo_prso2_nf_objectmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_nf_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_nf_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_ninja_forms_fav_fields: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_ninja_forms_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_options: Data: 22.69MB + Index: 1.01MB + Engine MyISAM
       wp_woo_prso2_pmxe_exports: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
       wp_woo_prso2_pmxe_posts: Data: 0.64MB + Index: 0.28MB + Engine MyISAM
       wp_woo_prso2_pmxe_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_pmxi_hash: Data: 0.55MB + Index: 0.37MB + Engine MyISAM
       wp_woo_prso2_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_pmxi_images: Data: 0.38MB + Index: 0.06MB + Engine MyISAM
       wp_woo_prso2_pmxi_imports: Data: 0.33MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_pmxi_posts: Data: 1.20MB + Index: 0.37MB + Engine MyISAM
       wp_woo_prso2_pmxi_templates: Data: 0.13MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_postmeta: Data: 111.77MB + Index: 119.89MB + Engine InnoDB
       wp_woo_prso2_posts: Data: 16.68MB + Index: 1.60MB + Engine MyISAM
       wp_woo_prso2_product_enquiry: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_realmedialibrary: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_realmedialibrary_icl_count: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_realmedialibrary_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_realmedialibrary_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_woo_prso2_realmedialibrary_tmp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_sequentials_order_numbers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_social_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_spidercalendar_calendar: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_spidercalendar_event: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_spidercalendar_event_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_spidercalendar_theme: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_spidercalendar_widget_theme: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_tablesome_event_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_tablesome_records: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_taxonomymeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_tec_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_woo_prso2_tec_occurrences: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       wp_woo_prso2_tec_series_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       wp_woo_prso2_termmeta: Data: 1.52MB + Index: 1.47MB + Engine InnoDB
       wp_woo_prso2_terms: Data: 0.05MB + Index: 0.08MB + Engine MyISAM
       wp_woo_prso2_term_relationships: Data: 1.53MB + Index: 2.71MB + Engine MyISAM
       wp_woo_prso2_term_taxonomy: Data: 0.12MB + Index: 0.05MB + Engine MyISAM
       wp_woo_prso2_tm_taskmeta: Data: 2.71MB + Index: 0.37MB + Engine MyISAM
       wp_woo_prso2_tm_tasks: Data: 2.13MB + Index: 0.28MB + Engine MyISAM
       wp_woo_prso2_toolset_associations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
       wp_woo_prso2_toolset_connected_elements: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_toolset_post_guid_id: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
       wp_woo_prso2_toolset_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_toolset_type_sets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       wp_woo_prso2_toret_ppl_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_toret_toolkit_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_toret_tqr_log: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_toret_tvokativ_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_tppl_package_numbers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_ttol_price_log_table: Data: 0.53MB + Index: 0.02MB + Engine MyISAM
       wp_woo_prso2_tzc_log: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_usermeta: Data: 2.52MB + Index: 4.55MB + Engine InnoDB
       wp_woo_prso2_users: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
       wp_woo_prso2_viredis_product_pricing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wcpdf_invoice_number_2021: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wcpdf_invoice_number_2022: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wcpdf_packing_slip_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wc_admin_note_actions: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_wc_category_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
       wp_woo_prso2_wc_customer_lookup: Data: 0.07MB + Index: 0.05MB + Engine MyISAM
       wp_woo_prso2_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       wp_woo_prso2_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wc_order_product_lookup: Data: 0.76MB + Index: 0.55MB + Engine MyISAM
       wp_woo_prso2_wc_order_stats: Data: 0.11MB + Index: 0.06MB + Engine MyISAM
       wp_woo_prso2_wc_order_tax_lookup: Data: 0.06MB + Index: 0.06MB + Engine MyISAM
       wp_woo_prso2_wc_product_attributes_lookup: Data: 0.07MB + Index: 0.08MB + Engine MyISAM
       wp_woo_prso2_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_wc_product_meta_lookup: Data: 1.02MB + Index: 1.09MB + Engine MyISAM
       wp_woo_prso2_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_woo_prso2_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_woo_prso2_wdp_orders: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_wdp_order_items: Data: 0.07MB + Index: 0.06MB + Engine MyISAM
       wp_woo_prso2_wdp_persistent_rules_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wdp_product_collections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wdp_rules: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wdr_order_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wdr_order_item_discounts: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_wdr_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wfblockediplog: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       wp_woo_prso2_wfconfig: Data: 0.42MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_wffilemods: Data: 31.06MB + Index: 2.74MB + Engine MyISAM
       wp_woo_prso2_wfhits: Data: 1.01MB + Index: 0.09MB + Engine MyISAM
       wp_woo_prso2_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_wfknownfilelist: Data: 21.94MB + Index: 1.20MB + Engine MyISAM
       wp_woo_prso2_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_woo_prso2_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_wflogins: Data: 0.36MB + Index: 0.07MB + Engine MyISAM
       wp_woo_prso2_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_woo_prso2_wfls_role_counts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_woo_prso2_wfnotifications: Data: 0.14MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_wfpendingissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_woo_prso2_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       wp_woo_prso2_wfstatus: Data: 0.10MB + Index: 0.04MB + Engine MyISAM
       wp_woo_prso2_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woo_prso2_wfwaffailures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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       Post Type Counts
   
       attachment: 10028
       customize_changeset: 1
       custom_css: 1
       efbl_skins: 2
       event_venue: 3
       export_template: 2
       flamingo_contact: 20
       mc-locations: 3
       mec-events: 6
       mif_skins: 2
       nav_menu_item: 11
       oembed_cache: 2
       page: 70
       post: 25
       product: 10644
       product_variation: 2955
       shop_coupon: 81
       shop_options: 1
       shop_order: 1841
       shop_order_refund: 2
       stec_calendar: 1
       stec_event: 60
       tablepress_table: 25
       tribe-ea-record: 1
       tribe_organizer: 3
       tribe_venue: 3
       viwec_template: 14
       woovouchercodes: 38
       woovouchers: 31
       wp-types-group: 4
       wysijap: 1
       yaymail_template: 11
       yith_wcan_preset: 2
       ywrac_cart: 19
       ywrac_email: 9
   
       Security
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       Active Plugins (54)
   
       TablePress: Autor: Tobias Bäthge – 2.1.4
       WPML Multilingual CMS: Autor: OnTheGoSystems – 4.6.3
       WPML SEO: Autor: OnTheGoSystems – 2.1.0
       Advanced Dynamic Pricing for WooCommerce (Pro): Autor: AlgolPlus – 4.4.1
       HTML in Category Descriptions: Autor: Arno Esterhuizen – 1.2.3
       Barcode Scanner with Inventory & Order Manager - (business): Autor: UkrSolution – 1.3.3
       Broken Link Checker: Autor: WPMU DEV – 2.1.0
       Chaty: Autor: Premio – 3.1.1
       Klasický editor: Autor: WordPress Contributors – 1.6.3
       Cleanup Action Scheduler: Autor: Media Uganda – 1.1.0
       Log e-mailu: Autor: Sudar – 2.4.8
       Facebook pro WooCommerce: Autor: Facebook – 3.0.24
       Site Kit by Google: Autor: Google – 1.102.0
       Index WP MySQL For Speed: Autor: Oliver Jones
       Rick James – 1.4.12
   
       Email Verification / SMS verification / Mobile Verification: Autor: miniOrange – 4.2.0
       Product Import Export for WooCommerce: Autor: WebToffee – 2.3.0
       Redis Object Cache: Autor: Till Krüss – 2.4.1
       Responsive Video Shortcodes: Autor: Felix Arntz – 1.2.5
       Stachethemes Event Calendar: Autor: Stachethemes – 3.3.0
       TablePress Extension: Responsive Tables: Autor: Tobias Bäthge – 1.8
       Toret DPD: Autor: Toret.cz – 4.11.2
       Toret Vlastní číslování objednávek: Autor: Toret.cz – 1.0.3
       Toret Telefon: Autor: toret.cz – 1.0.7
       Toret PPL: Autor: Toret.cz – 2.2.1
       Toret QR platby: Autor: Toret.cz – 1.60
       Toret Sklik.cz: Autor: Toret.cz – 1.2.0
       Toret České oslovení: Autor: Toret.cz – 1.3.0
       Toret Zásilkovna: Autor: Toret.cz – 5.17.11
       Password Strength Settings for WooCommerce: Autor: Daniel Santoro – 3.0.0
       WebP Express: Autor: Bjørn Rosell – 0.25.6
       WooCommerce UPC, EAN, and ISBN: Autor: Scott Bolinger – 0.5.1
       Toret Comgate: Autor: toret.cz – 2.6.6
       Woocommerce Customers Order History Professional: Autor: javmah – 5.2.1
       Woo Sledování: Autor: toret.cz – 1.2.5
       Woo Termín Doručení: Autor: Vladislav Musílek – 2.0.4
       Woocommerce XML Feeds: Autor: toret.cz – 3.6.32
       WooCommerce Multilingual & Multicurrency: Autor: OnTheGoSystems – 5.1.3
       PDF Invoices & Packing Slips for WooCommerce: Autor: WP Overnight – 3.5.5
       WooCommerce - PDF Vouchers: Autor: WPWeb – 4.4.3
       WooCommerce: Autor: Automattic – 7.7.2
       Wordfence Security: Autor: Wordfence – 7.9.3
       Yoast SEO Premium: Autor: Tým Yoast – 20.8
       Yoast SEO: Autor: Tým Yoast – 20.8
       WP All Import Pro: Autor: Soflyy – 4.8.0
       WP Mail SMTP: Autor: WP Mail SMTP – 3.8.0
       WP-Sweep: Autor: Lester 'GaMerZ' Chan – 1.1.8
       WP All Import - WooCommerce Import Add-On Pro: Autor: Soflyy – 3.3.4
       WPML All Import: Autor: OnTheGoSystems – 2.3.0
       WPML Media: Autor: OnTheGoSystems – 2.7.2
       WPML String Translation: Autor: OnTheGoSystems – 3.2.5
       YITH WooCommerce Ajax Search: Autor: YITH – 1.31.0
       YITH WooCommerce Brands Add-On Premium: Autor: YITH – 2.12.0
       YITH WooCommerce Recently Viewed Products Premium: Autor: YITH – 2.21.0
       YITH WooCommerce Wishlist: Autor: YITH – 3.21.0
   
       Inactive Plugins (12)
   
       3D FlipBook : Dflip Lite: Autor: DearHive – 1.7.35
       Conversios.io - All-in-one Google Analytics, Pixels and Product Feed Manager for WooCommerce: Autor: Conversios – 6.2.1
       Duplicate Page: Autor: mndpsingh287 – 4.5.2
       EAN for WooCommerce: Autor: WPFactory – 4.4.6
       Real Category Management: Autor: devowl.io – 4.1.25
       String Locator: Autor: InstaWP – 2.6.1
       Toolset Types: Autor: OnTheGoSystems – 3.4.19
       Toret Toolkit: Autor: Toret.cz – 1.13.4
       WooCommerce - Store Exporter Deluxe: Autor: Visser Labs – 5.3.1
       WP All Export: Autor: Soflyy – 1.3.9
       WP All Export - WooCommerce Export Add-On Pro: Autor: Soflyy – 1.0.5
       YITH WooCommerce Ajax Product Filter Premium: Autor: YITH – 4.6.0
   
       Must Use Plugins (1)
   
       Index WP MySQL For Speed Upgrade Filter for mu-plugins.: Autor: – 1.4.12
   
       Settings
   
       API Enabled: –
       Force SSL: ✔
       Currency: CZK (Kč)
       Currency Position: right_space
       Thousand Separator:
       Decimal Separator: ,
       Number of Decimals: 0
       Taxonomies: Product Types: simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: –
       Enforce Approved Product Download Directories: –
       HPOS feature screen enabled: –
       HPOS feature enabled: –
       Order datastore: WC_Order_Data_Store_CPT
       HPOS data sync enabled: –
   
       WC Pages
   
       Obchod: #6 - /obchod/
       Košík: #47072 - /kosik-2/
       Pokladna: #47073 - /pokladna-2/
       Můj účet: #47074 - /muj-ucet/
       Obchodní podmínky: #2021 - /obchodni-podminky/
   
       Theme
   
       Name: Flatsome Child
       Version: 3.0
       Author URL:
       Child Theme: ✔
       Parent Theme Name: Flatsome
       Parent Theme Version: 3.17.1
       Parent Theme Author URL: https://uxthemes.com
       WooCommerce Support: ✔
   
       Templates
   
       Overrides: flatsome/woocommerce/archive-product.php
       flatsome/woocommerce/cart/cart-empty.php
       flatsome/woocommerce/cart/cart-shipping.php
       flatsome/woocommerce/cart/cart.php
       flatsome/woocommerce/checkout/form-checkout.php
       flatsome/woocommerce/checkout/form-coupon.php
       flatsome/woocommerce/checkout/terms.php
       flatsome/woocommerce/checkout/thankyou.php
       flatsome/woocommerce/content-product-cat.php
       flatsome/woocommerce/content-product.php
       flatsome/woocommerce/content-single-product.php
       flatsome/woocommerce/content-widget-product.php
       flatsome/woocommerce/global/breadcrumb.php
       flatsome/woocommerce/global/quantity-input.php
       flatsome/woocommerce/global/wrapper-end.php
       flatsome/woocommerce/global/wrapper-start.php
       flatsome/woocommerce/loop/loop-end.php
       flatsome/woocommerce/loop/loop-start.php
       flatsome/woocommerce/loop/pagination.php
       flatsome/woocommerce/loop/rating.php
       flatsome/woocommerce/loop/result-count.php
       flatsome/woocommerce/loop/sale-flash.php
       flatsome/woocommerce/myaccount/form-login.php
       flatsome/woocommerce/myaccount/navigation.php
       flatsome/woocommerce/notices/error.php
       flatsome/woocommerce/notices/notice.php
       flatsome/woocommerce/notices/success.php
       flatsome/woocommerce/product-searchform.php
       flatsome/woocommerce/single-product/photoswipe.php
       flatsome/woocommerce/single-product/price.php
       flatsome/woocommerce/single-product/product-image.php
       flatsome/woocommerce/single-product/product-thumbnails.php
       flatsome/woocommerce/single-product/rating.php
       flatsome/woocommerce/single-product/related.php
       flatsome/woocommerce/single-product/review.php
       flatsome/woocommerce/single-product/sale-flash.php
       flatsome/woocommerce/single-product/share.php
       flatsome/woocommerce/single-product/short-description.php
       flatsome/woocommerce/single-product/tabs/tabs.php
       flatsome/woocommerce/single-product/title.php
       flatsome/woocommerce/single-product/up-sells.php
       flatsome/woocommerce/single-product-reviews.php
       flatsome/woocommerce/single-product.php
   
       Admin
   
       Enabled Features: activity-panels
       analytics
       coupons
       customer-effort-score-tracks
       import-products-task
       experimental-fashion-sample-products
       shipping-smart-defaults
       shipping-setting-tour
       homescreen
       marketing
       mobile-app-banner
       navigation
       onboarding
       onboarding-tasks
       remote-inbox-notifications
       remote-free-extensions
       payment-gateway-suggestions
       shipping-label-banner
       subscriptions
       store-alerts
       transient-notices
       woo-mobile-welcome
       wc-pay-promotion
       wc-pay-welcome-page
   
       Disabled Features: product-block-editor
       minified-js
       new-product-management-experience
       product-variation-management
       settings
   
       Daily Cron: ✔ Next scheduled: 2023-06-07 09:40:00 +02:00
       Options: ✔
       Notes: 143
       Onboarding: completed
   
       Action Scheduler
   
       Dokončeno: 289
       Oldest: 2023-06-06 08:26:00 +0200
       Newest: 2023-06-06 19:26:46 +0200
   
       Selhalo: 41
       Oldest: 2023-04-23 16:03:17 +0200
       Newest: 2023-06-05 21:43:28 +0200
   
       Čekající: 3
       Oldest: 2023-06-06 21:33:59 +0200
       Newest: 2023-06-12 21:34:00 +0200
   
       Status report information
   
       Generated at: 2023-06-06 19:28:28 +02:00
       `
       ```
   
 *  Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/)
 * (@tillkruess)
 * [3 years ago](https://wordpress.org/support/topic/plugin-not-working-1202/#post-16799089)
 * We need the diagnostics from Settings > Redis.
 *  Thread Starter [mmicanek](https://wordpress.org/support/users/mmicanek/)
 * (@mmicanek)
 * [3 years ago](https://wordpress.org/support/topic/plugin-not-working-1202/#post-16799100)
 * As I wrote – all three tabs are empty. Diagnostics too.
 * I tried doing a fresh install of WP on the same domain and it works. But that
   is not resolved.
    -  This reply was modified 3 years ago by [mmicanek](https://wordpress.org/support/users/mmicanek/).
 *  Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/)
 * (@tillkruess)
 * [3 years ago](https://wordpress.org/support/topic/plugin-not-working-1202/#post-16799117)
 * Gotcha, can you open your Browser Console and post any error you might see there?
 * I’m guessing the JS is somehow not working on your particular site.
 *  Thread Starter [mmicanek](https://wordpress.org/support/users/mmicanek/)
 * (@mmicanek)
 * [3 years ago](https://wordpress.org/support/topic/plugin-not-working-1202/#post-16799144)
 * i tried disabling all plugins. I only enabled Redis and it works! 🙂 I’m going
   to find out which plugin is in conflict. I’ll call.
 *  Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/)
 * (@tillkruess)
 * [3 years ago](https://wordpress.org/support/topic/plugin-not-working-1202/#post-16799167)
 * Excellent, that should make it easy to replicate for me 🤙
 *  Thread Starter [mmicanek](https://wordpress.org/support/users/mmicanek/)
 * (@mmicanek)
 * [3 years ago](https://wordpress.org/support/topic/plugin-not-working-1202/#post-16799176)
 * So I already know that the problem is with the **Email Verification / SMS verification/
   Mobile Verification** plugin by miniOrange, which we use to verify the emails
   of new customers. Can you think of a solution?
 *  Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/)
 * (@tillkruess)
 * [3 years ago](https://wordpress.org/support/topic/plugin-not-working-1202/#post-16799186)
 * I can replicate this locally. Can you [open an forum post with them](https://wordpress.org/plugins/miniorange-otp-verification/)
   and complain that it break another plugin?
 * I’ll chime in over there, but this is 100% they’re doing. We can’t control the
   junk they are injecting into the _Settings > Redis_ screen 😒
 *  Thread Starter [mmicanek](https://wordpress.org/support/users/mmicanek/)
 * (@mmicanek)
 * [3 years ago](https://wordpress.org/support/topic/plugin-not-working-1202/#post-16799190)
 * Well I’ll get back to them. Thank you for your help.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/redis-cache/assets/icon-256x256.gif?rev=2568513)
 * [Redis Object Cache](https://wordpress.org/plugins/redis-cache/)
 * [Support Threads](https://wordpress.org/support/plugin/redis-cache/)
 * [Active Topics](https://wordpress.org/support/plugin/redis-cache/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/redis-cache/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/redis-cache/reviews/)

 * 10 replies
 * 2 participants
 * Last reply from: [mmicanek](https://wordpress.org/support/users/mmicanek/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/plugin-not-working-1202/#post-16799190)
 * Status: resolved