Title: Plugin not working
Last modified: October 18, 2023

---

# Plugin not working

 *  Resolved [JJ](https://wordpress.org/support/users/jackslobodian/)
 * (@jackslobodian)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-1217/)
 * The plugin isn’t working. It’s literally showing a blank screen: [https://prnt.sc/NxKjSgh9gZjj](https://prnt.sc/NxKjSgh9gZjj).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [JJ](https://wordpress.org/support/users/jackslobodian/)
 * (@jackslobodian)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-1217/#post-17132717)
 * The URL “wp-admin/admin.php?page=elementskit&ekit-onboard-steps=loaded” thinks
   I am onboarding still.
 * When I remove the “-onboard-steps=loaded” some of the plugin works. HOWEVER the
   section I need “HEADER FOOTER” does not work.
 * When I click on that tab it brings me back to “wp-admin/admin.php?page=elementskit&
   ekit-onboard-steps=loaded”
 * I think the plugin has glitched in somewhat pending for onboarding.
 *  Plugin Support [Ahmed Amir Hossain](https://wordpress.org/support/users/ahmedamir/)
 * (@ahmedamir)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-1217/#post-17134699)
 * Hi [jackslobodian](https://wordpress.org/support/users/jackslobodian/),
 * Thanks for reaching out to us. This blank screen issue usually happens due to
   the following reasons:
    -  **Not completing the Onboarding Steps properly.**
    - **Caching plugin**
    - **Third-party plugin conflict.**
 * First of all, please make sure that you have completed each step of the Onboarding
   section that appears after activating the plugin for the very first time. If 
   you can confirm that it is done, then proceed to the next step.
 * If you are using any caching plugin on your site, then clean all levels of cache,
   including but not limited to Server cache, WordPress (optimization plugin) cache,
   CDN cache, and Browser cache.
 * If that also doesn’t help, then disable other plugins except for **Elementor **
   and **Elementskit**, and then check if the issue is still there or not. If that
   solves the issue, start activating the plugins one by one and continue checking.
   In this way, you will be able to detect what actually causes this issue.
 * Hopefully, the issue will be solved after following these steps. Let us know 
   if you need further assistance.
 * Best Regards,
   Amir
 *  Plugin Support [Moin Munna](https://wordpress.org/support/users/moinmunna/)
 * (@moinmunna)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-1217/#post-17157685)
 * Hello [@jackslobodian](https://wordpress.org/support/users/jackslobodian/),
   I
   hope you’re doing fine.
 * We haven’t received any update from you till the last response and assuming that
   the issue is resolved now. For that reason, I’m marking this thread as resolved.
   If you need further assistance, never hesitate to create a new thread. We are
   always here to assist you.
 * Best Regards,
   Moin
 *  [therealslurpie](https://wordpress.org/support/users/therealslurpie/)
 * (@therealslurpie)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-working-1217/#post-17280451)
 * Hi,
 * I’m running into exactly the same issues as mentioned above. Performed all the
   steps suggested by Ahmed. Is there any way I can redo the onboarding (I’ve tried
   uninstalling and reactivating)?
 * When will a fix become available?

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/elementskit-lite/assets/icon-256x256.gif?rev=2518175)
 * [ElementsKit Elementor Addons – Advanced Widgets & Templates Addons for Elementor](https://wordpress.org/plugins/elementskit-lite/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/elementskit-lite/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/elementskit-lite/)
 * [Active Topics](https://wordpress.org/support/plugin/elementskit-lite/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/elementskit-lite/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/elementskit-lite/reviews/)

 * 4 replies
 * 4 participants
 * Last reply from: [therealslurpie](https://wordpress.org/support/users/therealslurpie/)
 * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-working-1217/#post-17280451)
 * Status: resolved