Title: Plugin not working
Last modified: April 18, 2024

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# Plugin not working

 *  Resolved [mc9320](https://wordpress.org/support/users/mc9320/)
 * (@mc9320)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1240/)
 * Unfortunately the plugin doesn’t seem to be working. I’ve used it in the past
   without any problem, but it only shows one variant and it doesn’t have the query
   string ?nab= at the end of the URL? Any suggestions? I want to split test 2 landing
   page designs
 * I’ve tried clearing my cache and viewing it in a private browser aswell
    -  This topic was modified 2 years, 2 months ago by [mc9320](https://wordpress.org/support/users/mc9320/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-1240%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [David Aguilera](https://wordpress.org/support/users/davilera/)
 * (@davilera)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1240/#post-17697560)
 * Is your test still running? What page is it running on?
 *  Thread Starter [mc9320](https://wordpress.org/support/users/mc9320/)
 * (@mc9320)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1240/#post-17697657)
 * Thanks for your quick reply David. It actually looks like it’s working now as
   I can see the query string at the end of the URL. I think the problem is caused
   by a caching issue with my Cloudways host. Some updates can take several hours
   to appear on the site. Do you think that could have been the reason?
 *  Plugin Author [David Aguilera](https://wordpress.org/support/users/davilera/)
 * (@davilera)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1240/#post-17697681)
 * > It actually looks like it’s working now
 * That’s great news! I’m happy to hear.
 * > Do you think that could have been the reason?
 * Absolutely. Our plugin adds a tiny script on your tested page with information
   about your running experiments. If your visitors receive a cached copy of the
   page in which no tests were running yet, then it’s completely normal that no 
   variant is loaded on that page. However, as soon as they receive the “new version,”
   the test should work as expected (as you’ve already noticed).
 * Personally, I’d strongly suggest that your clean your cache and CDN after starting/
   stopping a test, just to be completely sure that your visitors will receive the
   latest version of your website with all the relevant tests running.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/nelio-ab-testing/assets/icon-256x256.png?rev=2514600)
 * [Nelio A/B Testing – AB Tests and Heatmaps for Better Conversion Optimization](https://wordpress.org/plugins/nelio-ab-testing/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nelio-ab-testing/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nelio-ab-testing/)
 * [Active Topics](https://wordpress.org/support/plugin/nelio-ab-testing/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nelio-ab-testing/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nelio-ab-testing/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [David Aguilera](https://wordpress.org/support/users/davilera/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-1240/#post-17697681)
 * Status: resolved