plugin not working

  • Resolved guidov22

    (@guidov22)


    1 year ago

    Hello,

    this morning doing some check I see that the gdpr is not working.

    I check with some different browser using private browsing but without result.

    I don’t know how long it is not working …. I kow that one of the last things I did was the upgrade of wordpress ….

    Can you help me ?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ryan (CookieYes Support)

    (@ryancysupport)

    1 year ago

    Hi @guidov22,

    We had a look at your site, and the banner does appear to be loading correctly on our end. It’s visible across different browsers, including in private/incognito mode.

    However, we’re a bit unclear on what you meant by “GDPR is not working.” Could you please clarify what specific part of the GDPR functionality you’re referring to?

    Also, you mentioned a recent WordPress upgrade. If the issue started after that, there might be a conflict or cache-related glitch. You could try clearing any site/server cache or temporarily disabling other plugins to rule out conflicts.

    Let us know more details, and we’d be happy to help further!

    Plugin Support Ryan (CookieYes Support)

    (@ryancysupport)

    12 months ago

    Hello @guidov22,

    It has been quite some time since our last communication. As we did not receive any response or follow-up questions from you, we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.

Viewing 2 replies - 1 through 2 (of 2 total)

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