Title: plugin not working
Last modified: August 21, 2016

---

# plugin not working

 *  Resolved [focallocal](https://wordpress.org/support/users/focallocal/)
 * (@focallocal)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-133/)
 * my backups rarely store the full site and it has lost me a lot of work.
 * parts of the site are not backing up at random and i get this error when i try
   to restore what is backed up: “Error: An existing unremoved backup from a previous
   restore exists: /home/oliveboa/public_html/wp-content/plugins-old
 * Restore failed…”
 * is there anything else i should include?
 * anyone have any ideas what might be causing this?
 * [http://imgur.com/WwLlcRx](http://imgur.com/WwLlcRx)
 * alos when i try to restore what i have i get this error message:
 * [http://imgur.com/A3NOB28](http://imgur.com/A3NOB28)
 * [http://wordpress.org/plugins/updraftplus/](http://wordpress.org/plugins/updraftplus/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [focallocal](https://wordpress.org/support/users/focallocal/)
 * (@focallocal)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-133/#post-4491660)
 * this is a major problem as my hosting company also is having issues with backups
   and i’m doing heavy work on my site. it would be a huge help if someone could
   suggest a fix, or another way to keep my site backed up.
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-133/#post-4491665)
 * Hi,
 * The screenshots indicate that you’ve not got the latest UpdraftPlus version installed(
   1.8.5). The FAQ for this plugin says:
 * “I am not running the most recent version of UpdraftPlus. Should I upgrade?
    
   Yes; especially before you submit any support requests.”
 * Please do that and then try again…
 * David
 *  Thread Starter [focallocal](https://wordpress.org/support/users/focallocal/)
 * (@focallocal)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-133/#post-4491685)
 * i’ve updated to the latest version but i still get the exact same problem.
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-133/#post-4491718)
 * Please can you send a screenshot of the screen that has “Error: An existing unremoved
   backup from a previous restore exists: /home/oliveboa/public_html/wp-content/
   plugins-old” on the new version?

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

## Tags

 * [backup not working](https://wordpress.org/support/topic-tag/backup-not-working/)

 * 4 replies
 * 2 participants
 * Last reply from: [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-working-133/#post-4491718)
 * Status: resolved