Title: plugin not working
Last modified: May 6, 2017

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# plugin not working

 *  [storeline](https://wordpress.org/support/users/storeline/)
 * (@storeline)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-518/)
 * Hi, i have your plugin but it dosnt work. maybe its not work with the new version
   of woocommerce?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [chetnapatel](https://wordpress.org/support/users/chetnapatel/)
 * (@chetnapatel)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-518/#post-9087438)
 * Hi,
 * Thank you so much for posting such a wonderful review on plugin’s review page
   for our Abandoned Cart Lite plugin and for our support.
 * We have made compatible our Abandoned Cart Lite for WooCommerce plugin version
   3.7 with the WooCommerce latest version 3.0.0.
 * Can you please exactly let me know which issue is occurring with our plugin on
   your website? So we can replicate the issue on our staging server. Also, please
   let me know which version of WooCommerce and Abandoned Cart Lite plugin is active
   on your website.
 * Please let me know.
 * Regards,
    Chetna Bhutka
    -  This reply was modified 9 years, 1 month ago by [chetnapatel](https://wordpress.org/support/users/chetnapatel/).
 *  Thread Starter [storeline](https://wordpress.org/support/users/storeline/)
 * (@storeline)
 * [9 years ago](https://wordpress.org/support/topic/plugin-not-working-518/#post-9089920)
 * Hi, thanks for the replay
    i cant see Abandoned Carts, i put things in my shopping
   cart and enter my details but i didnt see the order. the Abandoned Cart version
   is 3.7 the woocommerce version is 3.0.5
 *  Plugin Contributor [chetnapatel](https://wordpress.org/support/users/chetnapatel/)
 * (@chetnapatel)
 * [9 years ago](https://wordpress.org/support/topic/plugin-not-working-518/#post-9091373)
 * Hi,
 * Thank you for letting know which version of our plugin and WooCommerce is active
   on your website.
 * I have tested our abandoned Cart Lite for WooCommerce plugin version 3.7 with
   the WooCommerce version 3.0.5 on our staging server. I have abandoned a cart 
   as a guest user and logged-in user and I have noticed on “Abandoned Orders” tab
   that my abandoned carts are displayed.
 * I would like to explain to you that how we are capturing the abandoned carts:
 * Abandoned cart plugin lite version captures abandoned cart of logged-in user 
   and guest user (non-logged-in user) and visitor carts. Cart is declared as the
   abandoned once set time for setting “Cart abandoned cut-off time” is reached,
   and the same cart is displayed as the abandoned under the “Abandoned Orders” 
   tab of our plugin.
 * For logged-in users, carts are tracked from the time when they add the first 
   product to their cart. However, guest user carts are tracked after the user enters
   the email address on the Checkout Page.
 * For visitor carts, we are capturing the guest cart info (without email address)
   if the user goes to the cart page after adding the product to the cart.
 * Can you please share the URL of your website where the Abandoned Cart is not 
   being captured? So I can abandon a cart for testing purpose on your website.
 * As I am not able to replicate the issue at our end, I would need to check the
   issue on your website. So can you please post your issue on our plugin’s forum
   page? So I can more communicate about it and I can fix the issue on your website.
 * Below is our plugin’s forum page link:
    [http://www.tychesoftwares.com/forums/forum/woocommerce-abandon-cart-pro/](http://www.tychesoftwares.com/forums/forum/woocommerce-abandon-cart-pro/)
 * Please let me know if you have any queries.
 * Regards,
    Chetna Bhutka
 *  Thread Starter [storeline](https://wordpress.org/support/users/storeline/)
 * (@storeline)
 * [9 years ago](https://wordpress.org/support/topic/plugin-not-working-518/#post-9103326)
 * hi, i check the plugin in fresh install wordpress and the plugin work. mybe you
   can figur whats the problem with my website? i can pay for it…
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [9 years ago](https://wordpress.org/support/topic/plugin-not-working-518/#post-9104088)
 * > i can pay for it…
 * Per the forum welcome, topics where people offer to pay are closed.
 * [https://make.wordpress.org/support/handbook/forum-welcome/#do-not-offer-to-pay-for-help](https://make.wordpress.org/support/handbook/forum-welcome/#do-not-offer-to-pay-for-help)
 * If you need help like that then please consider posting on [https://jobs.wordpress.net/](https://jobs.wordpress.net/)
   instead.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-abandoned-cart/assets/icon-256x256.png?rev=2369396)
 * [Abandoned Cart Lite for WooCommerce](https://wordpress.org/plugins/woocommerce-abandoned-cart/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-abandoned-cart/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-abandoned-cart/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-abandoned-cart/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-abandoned-cart/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-abandoned-cart/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/plugin-not-working-518/#post-9104088)
 * Status: not resolved