Title: Plugin Not Working
Last modified: September 26, 2017

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# Plugin Not Working

 *  [jdegraaf](https://wordpress.org/support/users/jdegraaf/)
 * (@jdegraaf)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-566/)
 * Activated the plugin to use on the forum I run, but it isn’t displaying any statistics
   apart from the most recent user… Any suggestions? I’m running it alongside bbP
   User Ranking and bbP style pack if that makes any difference.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-566%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Jake Hall](https://wordpress.org/support/users/geekserve/)
 * (@geekserve)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-566/#post-9532510)
 * Hi jdegraaf,
 * That’s not ideal! Are you getting any php errors?
 * It doesn’t seem to be inserting anything into the database, can you confirm if
   yourprefix_bbpas exists within your database and contains data?
 * Many thanks,
 *  Thread Starter [jdegraaf](https://wordpress.org/support/users/jdegraaf/)
 * (@jdegraaf)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-566/#post-9537454)
 * Hi Jake,
 * I’m not getting any php errors on the WP backend. I’m afraid I’m not sufficiently
   versed enough in WP to know how to search my database for “yourprefix_bbpas”.
   Mind giving me a pointer in how to do that?
 * Thanks for the help!
 *  Plugin Author [Jake Hall](https://wordpress.org/support/users/geekserve/)
 * (@geekserve)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-566/#post-9647227)
 * Hi jdegraaf,
 * Apologies for the delayed response here.
 * Would you mind posting the debug info from the plugin settings page please?
 * I feel this is because the database has not been created within WordPress, it
   should do it automatically but unfortunately at times it doesn’t.
 * Have you tried the basics, such as deactivating and reactivating?
 * Many thanks,
 *  Thread Starter [jdegraaf](https://wordpress.org/support/users/jdegraaf/)
 * (@jdegraaf)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-566/#post-9651229)
 * Certainly. I have tried deactivating & reactivating to no effect.
 * {“general_info”:{“Plugin Version:”:”1.5″,”Database Version:”:”1.5″,”Loaded Locale:”:”
   Default Language”,”PHP Version:”:”5.6.30″,”WordPress Version:”:”4.8.3″,”WordPress
   URL:”:”http:\/\/kingdompen.org”},”plugin-data”:{“plugins”:{“akismet”:{“name”:”
   Akismet Anti-Spam”,”URI”:”https:\/\/akismet.com\/”,”version”:”4.0″},”bbp-private-
   groups”:{“name”:”bbP private groups”,”URI”:”http:\/\/www.rewweb.co.uk\/bbp-private-
   groups\/”,”version”:”3.5.9″},”bbpress”:{“name”:”bbPress”,”URI”:”https:\/\/bbpress.
   org”,”version”:”2.5.14″},”bbpress-improved-statistics-users-online”:{“name”:”
   bbPress Advanced Statistics”,”URI”:”http:\/\/www.thegeek.info”,”version”:”1.5″},”
   bbp-style-pack”:{“name”:”bbp style pack”,”URI”:”http:\/\/www.rewweb.co.uk\/bbp-
   style-pack\/”,”version”:”3.6.2″},”bbp-user-ranking”:{“name”:”bbp User Ranking”,”
   URI”:”http:\/\/www.rewweb.co.uk\/bbp-ranking\/”,”version”:”2.5″},”bloom”:{“name”:”
   Bloom”,”URI”:”http:\/\/www.elegantthemes.com\/plugins\/bloom\/”,”version”:”1.2.20″},”
   buddypress”:{“name”:”BuddyPress”,”URI”:”https:\/\/buddypress.org\/”,”version”:”
   2.9.2″},”change-password-protected-message”:{“name”:”Change Password Protected
   Message”,”URI”:”https:\/\/www.pipdig.co\/”,”version”:”1.1″},”contact-form-7″:{“
   name”:”Contact Form 7″,”URI”:”https:\/\/contactform7.com\/”,”version”:”4.9.1″},”
   cp-contact-form-with-paypal”:{“name”:”CP Contact Form with PayPal”,”URI”:”https:\/\/
   cfpaypal.dwbooster.com”,”version”:”1.2.27″},”duplicator”:{“name”:”Duplicator”,”
   URI”:”http:\/\/www.lifeinthegrid.com\/duplicator\/”,”version”:”1.2.26″},”cardoza-
   facebook-like-box”:{“name”:”Facebook Like Box”,”URI”:”https:\/\/johnnash.info\/
   facebook-plugin\/”,”version”:”2.10.1″},”gd-bbpress-tools”:{“name”:”GD bbPress
   Tools”,”URI”:”https:\/\/plugins.dev4press.com\/gd-bbpress-toolbox\/”,”version”:”
   1.9.2″},”google-analytics-dashboard-for-wp”:{“name”:”Google Analytics Dashboard
   for WP (GADWP)”,”URI”:”https:\/\/deconf.com”,”version”:”5.1.2.2″},”wphb”:{“name”:”
   Hummingbird”,”URI”:”https:\/\/premium.wpmudev.org\/project\/wp-hummingbird\/”,”
   version”:”1.6.2″},”image-upload-for-bbpress”:{“name”:”Image Upload for BBPress”,”
   URI”:””,”version”:”1.1.15″},”jetpack”:{“name”:”Jetpack by WordPress.com”,”URI”:”
   https:\/\/jetpack.com”,”version”:”5.4″},”leadpages”:{“name”:”LeadPages connector”,”
   URI”:”http:\/\/www.leadpages.net\/”,”version”:”1.2.0.5″},”optimizePressPlugin”:{“
   name”:”OptimizePress”,”URI”:”http:\/\/www.optimizepress.com\/”,”version”:”2.5.11″},”
   p3-profiler”:{“name”:”P3 (Plugin Performance Profiler)”,”URI”:”http:\/\/support.
   godaddy.com\/godaddy\/wordpress-p3-plugin\/”,”version”:”1.5.3.9″},”facebook-conversion-
   pixel”:{“name”:”Pixel Cat Lite”,”URI”:”https:\/\/fatcatapps.com\/pixel-cat”,”
   version”:”2.2.2″},”printful-shipping-for-woocommerce”:{“name”:”Printful Integration
   for WooCommerce”,”URI”:”https:\/\/wordpress.org\/plugins\/printful-shipping-for-
   woocommerce\/”,”version”:”2.0.1″},”uber-login-logo”:{“name”:”Uber Login Logo”,”
   URI”:”http:\/\/www.uberweb.com.au\/uber-login-logo-wordpress-plugin\/”,”version”:”
   1.5.1″},”updraftplus”:{“name”:”UpdraftPlus – Backup\/Restore”,”URI”:”https:\/\/
   updraftplus.com”,”version”:”1.13.12″},”user-role-editor”:{“name”:”User Role Editor”,”
   URI”:”https:\/\/www.role-editor.com”,”version”:”4.37″},”like-box-widget”:{“name”:”
   Widget Facebook like box”,”URI”:”https:\/\/wordpress.org\/like-box-widget\/”,”
   version”:”1.0″},”woocommerce”:{“name”:”WooCommerce”,”URI”:”https:\/\/woocommerce.
   com\/”,”version”:”3.2.3″},”woocommerce-product-archive-customiser”:{“name”:”WooCommerce
   Product Archive Customiser”,”URI”:”https:\/\/wordpress.org\/plugins\/woocommerce-
   product-archive-customiser\/”,”version”:”1.0.5″},”wordfence”:{“name”:”Wordfence
   Security”,”URI”:”http:\/\/www.wordfence.com\/”,”version”:”6.3.21″},”wp-facebook-
   open-graph-protocol”:{“name”:”WP Facebook Open Graph protocol”,”URI”:”http:\/\/
   wordpress.org\/plugins\/wp-facebook-open-graph-protocol\/”,”version”:”2.0.13″},”
   wp-maintenance-mode”:{“name”:”WP Maintenance Mode”,”URI”:”http:\/\/designmodo.
   com\/”,”version”:”2.0.9″},”wp-smushit”:{“name”:”WP Smush”,”URI”:”http:\/\/wordpress.
   org\/extend\/plugins\/wp-smushit\/”,”version”:”2.7.6″},”wp-super-cache”:{“name”:”
   WP Super Cache”,”URI”:”https:\/\/wordpress.org\/plugins\/wp-super-cache\/”,”version”:”
   1.5.8″}}},”stats-data”:{“bbpress”:{“topic_count”:”1,035″,”reply_count”:”38,020″,”
   user_count”:”524″},”formatted”:{“topic_count”:”1,035″,”reply_count”:”39,055″,”
   user_count”:”524″}},”option-data”:{“user_inactivity_time”:”15″,”user_activity_time”:”
   24″,”last_user”:”on”,”bbpress_statistics”:”on”,”title_text_currently_active”:”
   Members Currently Active: %COUNT_ACTIVE_USERS%”,”title_text_last_x_hours”:”Members
   active within the past %HOURS% hours: %COUNT_ALL_USERS%”,”forum_display_option”:[“
   after_forums_index”],”bbpress_statistics_merge”:”on”,”extra_user_online_status”:”
   off”,”extra_enable_shortcode”:”off”,”extra_enable_whitelist”:”off”,”extra_whitelist_fields_array”:”
   b,i,u,s,center,right,left,justify,quote,url,img,youtube,vimeo,note,li,ul,ol,list”,”
   user_display_format”:”display_as_username”,”disable_css”:”off”,”extra_keep_db”:”
   off”,”most_users_online”:”on”,”user_group_key”:”on”,”record_users”:{“users”:1,”
   date”:”2017-09-14 00:55:15″},”stats_to_display”:[“last_x_mins”,”last_x_hours”],”
   user_display_limit”:”200″,”user_display_limit_link”:”-1″,”track_guests”:””,”title_text_latestuser”:”
   Welcome to our newest member, %LATEST_USER%”,”title_text_mostusers”:”Most users
   ever online was %USER_RECORD% on %USER_RECORD_DATE% %USER_RECORD_TIME%”,”title_text_bbpress_stats”:”
   Additional Forum Statistics”,”title_text_bbpress_stats_form”:”Threads: , Posts:,
   Members:”}}
 *  Plugin Author [Jake Hall](https://wordpress.org/support/users/geekserve/)
 * (@geekserve)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-566/#post-9688564)
 * Hi,
 * I will try and troubleshoot this issue tonight.
 * I have been really busy as of late, so I apologise.
 * In the meantime, can you delete the plugin entirely from your server and give
   the older version a go, v1.4.5
 * [https://downloads.wordpress.org/plugin/bbpress-improved-statistics-users-online.1.4.5.zip](https://downloads.wordpress.org/plugin/bbpress-improved-statistics-users-online.1.4.5.zip)
 * It is stable.
    -  This reply was modified 8 years, 6 months ago by [Jake Hall](https://wordpress.org/support/users/geekserve/).
 *  Thread Starter [jdegraaf](https://wordpress.org/support/users/jdegraaf/)
 * (@jdegraaf)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-566/#post-9695749)
 * This version works great! I installed it tonight and it’s working fine.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin Not Working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/bbpress-improved-statistics-users-
   online_f8f8f8.svg)
 * [bbPress Advanced Statistics](https://wordpress.org/plugins/bbpress-improved-statistics-users-online/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/bbpress-improved-statistics-users-online/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/bbpress-improved-statistics-users-online/)
 * [Active Topics](https://wordpress.org/support/plugin/bbpress-improved-statistics-users-online/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/bbpress-improved-statistics-users-online/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/bbpress-improved-statistics-users-online/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [jdegraaf](https://wordpress.org/support/users/jdegraaf/)
 * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-566/#post-9695749)
 * Status: not resolved