Title: Plugin not working
Last modified: May 25, 2018

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# Plugin not working

 *  Resolved [beats55](https://wordpress.org/support/users/beats55/)
 * (@beats55)
 * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-637/)
 * Hi, I really like your plugin. I’m using it on anther site and it’s working great.
   However I’m trying to put it on my ecommerce site and it’s not working at all.
   Both sites are running the same theme, the only real difference is the woo commerce
   plugin. I’m not a developer, just trying to make sure I’m in compliance with 
   the GDPR. I figured since it worked fine on the other site, it would be easy 
   to install here, but that’s not happening. I will go pro with it on this site,
   but I can’t until I know that it’s going to work as it does on my other site.
   I appreciate any help you can give me.
 * Thanks
    Theresa
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-637%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Surbma](https://wordpress.org/support/users/surbma/)
 * (@surbma)
 * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-637/#post-10325282)
 * Hi Theresa,
 * thank you for using my plugin! What do you mean by “not working at all”? I see
   the popup on your linked website.
 * Just clear your cookies for this website, clear cache and than try again!
 *  Thread Starter [beats55](https://wordpress.org/support/users/beats55/)
 * (@beats55)
 * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-637/#post-10325297)
 * I’m sorry. I’ve been having a problem with this issue all day. I’ve cleared my
   browser cookies and cache and apparently I’m doing something wrong because I’m
   still not seeing it. I’ll figure it out somehow. Thank you for your quick response.
 *  Plugin Author [Surbma](https://wordpress.org/support/users/surbma/)
 * (@surbma)
 * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-637/#post-10325317)
 * Open an incognito window and check your website from there! As I see, everything
   is working fine. 🙂
 *  Thread Starter [beats55](https://wordpress.org/support/users/beats55/)
 * (@beats55)
 * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-637/#post-10325325)
 * Thank you for your help.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/surbma-gdpr-proof-google-analytics/assets/icon-256x256.png?
   rev=1929503)
 * [Surbma | GDPR Proof Cookie Consent & Notice Bar](https://wordpress.org/plugins/surbma-gdpr-proof-google-analytics/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/surbma-gdpr-proof-google-analytics/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/surbma-gdpr-proof-google-analytics/)
 * [Active Topics](https://wordpress.org/support/plugin/surbma-gdpr-proof-google-analytics/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/surbma-gdpr-proof-google-analytics/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/surbma-gdpr-proof-google-analytics/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [beats55](https://wordpress.org/support/users/beats55/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/plugin-not-working-637/#post-10325325)
 * Status: resolved