Title: Plugin not working?
Last modified: October 17, 2018

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# Plugin not working?

 *  Resolved [thomaskerrya](https://wordpress.org/support/users/thomaskerrya/)
 * (@thomaskerrya)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-684/)
 * The test emails sends ok, but otherwise no emails are being sent, not to the 
   customer or to us. I’ve been through all the settings and cannot see what is 
   wrong. Can you help please?

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [CusRev](https://wordpress.org/support/users/ivole/)
 * (@ivole)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-684/#post-10790647)
 * Thanks for using our plugin!
 * Can you please share a screenshot of the “Review Reminder” tab on the Settings
   page of the plugin?
 *  Thread Starter [thomaskerrya](https://wordpress.org/support/users/thomaskerrya/)
 * (@thomaskerrya)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-684/#post-10791338)
 * Can’t seem to paste it, have added it to my media files here: [https://alltec.co.uk/wp-content/uploads/2018/10/Screen-Shot-2018-10-18-at-07.24.42.png](https://alltec.co.uk/wp-content/uploads/2018/10/Screen-Shot-2018-10-18-at-07.24.42.png)
 *  Plugin Author [CusRev](https://wordpress.org/support/users/ivole/)
 * (@ivole)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-684/#post-10791776)
 * Thanks for sharing the screenshot. We need to do some additional troubleshooting.
 * Can you please follow these steps?
 * 1. Install WP Crontrol plugin: [https://wordpress.org/plugins/wp-crontrol/](https://wordpress.org/plugins/wp-crontrol/)
   
   2. Go to the Tools -> Cron Events menu and check if there are events with a hook“
   ivole_send_reminder” 3. Create a test order, mark it as completed, and check 
   if there is a new event with a hook “ivole_send_reminder” in the list of cron
   events
 * Then, please let me know your findings.
 *  Thread Starter [thomaskerrya](https://wordpress.org/support/users/thomaskerrya/)
 * (@thomaskerrya)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-684/#post-10792178)
 * Thank you, I installed it and there is that specific hook listed as set ot run
   on the 21st October (just for information it is marked as non-repeating.) I created
   a test order, marked it as completed, and checked/refreshed WP-Cron Events, there
   are no new ivolve hooks, but there are two jetpack_sync events.
 *  Plugin Author [CusRev](https://wordpress.org/support/users/ivole/)
 * (@ivole)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-684/#post-10794624)
 * Thanks for making the test. I suggest that we arrange a screen sharing session
   to troubleshoot this issue further. Can you please drop an email to [support@cusrev.com](https://wordpress.org/support/topic/plugin-not-working-684/support@cusrev.com?output_format=md)
   to arrange a convenient time?
 *  Thread Starter [thomaskerrya](https://wordpress.org/support/users/thomaskerrya/)
 * (@thomaskerrya)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-684/#post-10802737)
 * I uninstalled and reinstalled it, and now it seems to be working!
 *  [ivole2](https://wordpress.org/support/users/ivole2/)
 * (@ivole2)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-684/#post-10802855)
 * Hi Kerry Thomas,
 * Thanks for providing your feedback to us.
    Now you said after reinstall our plugin
   all things are now working properly, so can i cancel the screen sharing process
   if everything working perfectly? Can i mark this ticket as resolved ? Please 
   provide your feedback.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Plugin not working?’ is closed to new replies.

 * ![](https://ps.w.org/customer-reviews-woocommerce/assets/icon-256x256.png?rev
   =2532349)
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 * 7 replies
 * 3 participants
 * Last reply from: [ivole2](https://wordpress.org/support/users/ivole2/)
 * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-684/#post-10802855)
 * Status: resolved