Title: Plugin not working
Last modified: December 25, 2018

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# Plugin not working

 *  Resolved [S Saxena](https://wordpress.org/support/users/witage/)
 * (@witage)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-working-705/)
 * Hello,
 * I am using woocommerce login and register forms.
    As woocommerce reset password
   was not working, I tried your plugin. But your plugin is also not working. It
   bring me back to lost password page the same what woocommerce was doing. Can 
   you help?
 * Regards
    Saxena

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Fidgety Lizard](https://wordpress.org/support/users/fliz/)
 * (@fliz)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-working-705/#post-11029112)
 * Hi there! This plugin doesn’t change the control flow between pages in the password
   reset process; it just adjusts the layout of the password reset page and provides
   a “Suggest a password” button”. If you’re stuck in a password reset loop, something
   else is causing the problem.
 * If you’re running any “membership” plugins or other user-management/user-profile
   plugins, and/or any kind of plugin to change the standard login address or provide
   a front-end login widget, I’d suggest you temporarily disable them and see if
   the problem persists. (I’ve seen problems like this before with plugins that 
   attempt to customise the login address…)
 *  Thread Starter [S Saxena](https://wordpress.org/support/users/witage/)
 * (@witage)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-working-705/#post-11031532)
 * Hi Fidgety,
 * I am not using any other membership or user-profile plugins or for that matter
   any other user management plugin.
 * Regards
    Saxena
 *  Plugin Author [Fidgety Lizard](https://wordpress.org/support/users/fliz/)
 * (@fliz)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-working-705/#post-11032057)
 * OK, in that case your best bet would be to disable all plugins, and also flush
   your browser cache completely (or use a different computer/browser for testing),
   and see if the problem persists. (Clearing your cache is important in case the
   browser is “remembering” a rogue redirect.)
 * If it works with no plugins, you’ll need to enable them one by one and test again
   to work out what is causing the trouble. If you’re using any plugins that claim
   to do anything at all to the login process (e.g. restyle your login page or whatever),
   that would be a good place to start. It’s also possible that your theme is in
   some way incompatible with the WooCommerce login/register forms, so it would 
   be worth trying a different theme too.
 * As I mentioned, this plugin only adjusts the password-choice page, it doesn’t
   change the actual control flow of the password reset process. (Also, I’m assuming
   you know that the password reset process involves requesting a password reset
   email via the “Lost your password?” link, then clicking on the link in the email
   you receive? If you’re missing that step, and not getting an email, then maybe
   your server is not sending email properly.)
 * If you’re still having trouble, it would be best to get more help in the WordPress
   or WooCommerce support forums as I don’t think this plugin is the cause (or solution!)
   of this particular issue.
 *  Thread Starter [S Saxena](https://wordpress.org/support/users/witage/)
 * (@witage)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-working-705/#post-11041172)
 * Hi Fidgety,
 * I did what you suggested. But result is still the same.
 * Regards
    Saxena

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin not working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/clarify-password-reset_f2d363.svg)
 * [Clarify Password Reset](https://wordpress.org/plugins/clarify-password-reset/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/clarify-password-reset/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/clarify-password-reset/)
 * [Active Topics](https://wordpress.org/support/plugin/clarify-password-reset/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/clarify-password-reset/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/clarify-password-reset/reviews/)

## Tags

 * [password](https://wordpress.org/support/topic-tag/password/)

 * 4 replies
 * 2 participants
 * Last reply from: [S Saxena](https://wordpress.org/support/users/witage/)
 * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-working-705/#post-11041172)
 * Status: resolved