Title: Plugin not working;
Last modified: February 27, 2019

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# Plugin not working;

 *  Resolved [acediow](https://wordpress.org/support/users/acediow/)
 * (@acediow)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-working-730/)
 * Hi!
    The plugin just track the admin progress and not track the subscribers progress…
   When a subscriber user click on the button the page refresh and goes to the home
   page.
 * Any idea?
 * Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [acediow](https://wordpress.org/support/users/acediow/)
 * (@acediow)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-working-730/#post-11260919)
 * UPDATE:
    I bought the pro version recently and the same error continues. It would
   be of great help to support this.
 *  [PJ](https://wordpress.org/support/users/twothirty/)
 * (@twothirty)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-working-730/#post-11263933)
 * This has moved over to our support queue, please remember to mark this as solved
   once we finish our support 🙂
 *  Thread Starter [acediow](https://wordpress.org/support/users/acediow/)
 * (@acediow)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-working-730/#post-11264704)
 * Heey [@twothirty](https://wordpress.org/support/users/twothirty/)! I was talking
   with the support via email and we figured out the problem! It was an conflict
   between Ultimate Member and Wpcomplete.
 * Ultimate Member plugin, has an option that is set as unchecked by default that
   blocks the access to wp-admin for non admin users. The button for complete the
   lesson require an action on wp-admin and with UM plugin the users never will 
   be able to track their progress.
 * The solution is to check the option that allow users to access wp-admin on UM
   plugin.
    We need to go to Ultimate Member > User Roles > *select the role of 
   your members* > edit and check the option “Can access wp-admin?”.
 * Solved.
 * Excellent support!
    Thank you guys so much!
    -  This reply was modified 7 years, 3 months ago by [acediow](https://wordpress.org/support/users/acediow/).
 *  Thread Starter [acediow](https://wordpress.org/support/users/acediow/)
 * (@acediow)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-working-730/#post-11265100)
 * Update: ultimate member still blocking the mark that shows when user already 
   completed the lesson
 *  Thread Starter [acediow](https://wordpress.org/support/users/acediow/)
 * (@acediow)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-working-730/#post-11267144)
 * Update:
    Even when I deactivated the UM plugin. The mark not shows up. It’s a
   custom wp query.
 *  [PJ](https://wordpress.org/support/users/twothirty/)
 * (@twothirty)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-working-730/#post-11267152)
 * We’re emailing about this and it’s hard to provide the same support in two places
   🙂
 * As I mentioned, you’re using a very custom bit of PHP to generate completed lesson
   marks when we have a shortcode for it: [wpc_list_pages].
 * You’re more than welcome to use custom PHP code, but we can’t support that as
   it’s out of scope of how our plugin is sold.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin not working;’ is closed to new replies.

 * ![](https://ps.w.org/wpcomplete/assets/icon-256x256.png?rev=1815773)
 * [WPComplete](https://wordpress.org/plugins/wpcomplete/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wpcomplete/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wpcomplete/)
 * [Active Topics](https://wordpress.org/support/plugin/wpcomplete/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wpcomplete/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wpcomplete/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [PJ](https://wordpress.org/support/users/twothirty/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-working-730/#post-11267152)
 * Status: resolved