Title: Plugin not working
Last modified: April 24, 2019

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# Plugin not working

 *  Resolved [aucklandflowers](https://wordpress.org/support/users/aucklandflowers/)
 * (@aucklandflowers)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-749/)
 * Your plugin used to work then I updated woocommerce to version 3.6.1 and wordpress
   5.1.1 and now I get the following message.
 * If you see this message after page load, user interface won’t work correctly!
   
   There is a JS error (read here how to view it). Probably, it’s a conflict with
   another plugin or active theme.
 * Here is the JS error:
 * woocommerce_admin.js?ver=3.6.1:14 Uncaught TypeError: Cannot read property ‘export_products’
   of undefined
    at HTMLDocument.<anonymous> (woocommerce_admin.js?ver=3.6.1:14)
   at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-
   core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbone,
   wp-util,&load[]=wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1.1:
   2) at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,
   jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-
   sortable,underscore,backbone,wp-util,&load[]=wp-backbone,media-models,moxiejs,
   plupload,wp-plupload&ver=5.1.1:2) at Function.ready (load-scripts.php?c=0&load[]
   =jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,
   jquery-ui-sortable,underscore,backbone,wp-util,&load[]=wp-backbone,media-models,
   moxiejs,plupload,wp-plupload&ver=5.1.1:2) at HTMLDocument.K (load-scripts.php?
   c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-
   ui-mouse,jquery-ui-sortable,underscore,backbone,wp-util,&load[]=wp-backbone,media-
   models,moxiejs,plupload,wp-plupload&ver=5.1.1:2)
 * Any suggestions on how to get your plugin working again, I have uninstalled the
   plugin and deleted all files and reinstalled, still not working.
 * Thanks

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/)
 * (@algolplus)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-749/#post-11462150)
 * hi
 * This JS error is not related to my plugin.
 * Please, view page source and scroll to bottom.
    Will you see any error PHP messages?
 * thanks, Alex
 *  Thread Starter [aucklandflowers](https://wordpress.org/support/users/aucklandflowers/)
 * (@aucklandflowers)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-749/#post-11462240)
 * Hi Alex,
 * Thanks for your quick response.
 * Page source is showing 4500 lines of code, there are no errors showing at the
   bottom.
 * Regards
 * Lisa
 *  Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/)
 * (@algolplus)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-749/#post-11462320)
 * hi Lisa
 * Do you see only this js error ?
    thanks, Alex
 *  Thread Starter [aucklandflowers](https://wordpress.org/support/users/aucklandflowers/)
 * (@aucklandflowers)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-749/#post-11462392)
 * I see this message on the interface between ‘setup fields to export’ and the 
   buttons at the bottom. It is in red font.
 * If you see this message after page load, user interface won’t work correctly!
   
   There is a JS error (read here how to view it). Probably, it’s a conflict with
   another plugin or active theme.
 * And yes that is the only js error I see.
 *  Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/)
 * (@algolplus)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-749/#post-11462467)
 * hi Lisa
 * Can you submit ticket to [helpdesk](https://algolplus.freshdesk.com)? I’ll provide
   updated version for tests
    thanks, Alex
 *  Thread Starter [aucklandflowers](https://wordpress.org/support/users/aucklandflowers/)
 * (@aucklandflowers)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-749/#post-11462482)
 * Thanks Alex, I have submitted ticket.
 * please let me know when updated version is available.
 * Kind regards
 * Lisa
 *  Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/)
 * (@algolplus)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-749/#post-11476563)
 * The problem was solved after upgrading other Woocommerce plugins.
 * Outdated plugin generated wrong “woocommerce_admin” variable.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/woo-order-export-lite/assets/icon-256x256.png?rev=1365554)
 * [Advanced Order Export For WooCommerce](https://wordpress.org/plugins/woo-order-export-lite/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-order-export-lite/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-order-export-lite/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-order-export-lite/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-order-export-lite/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-order-export-lite/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [algol.plus](https://wordpress.org/support/users/algolplus/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-749/#post-11476563)
 * Status: resolved