Title: Plugin not working
Last modified: September 5, 2019

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# Plugin not working

 *  Resolved [bkingids](https://wordpress.org/support/users/bkingids/)
 * (@bkingids)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-788/)
 * Hi,
 * I am experiencing an issue similiar to what some of the others have been discussing
   here.
 * Goggle PageInsight is still showing “Serve images in next-gen formats” after 
   I activtated the plugin and enabled webp format via <picture> function.
 * FYI I am using Cloudflare.
 * Would you please advise?
 * Thank you!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-788%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [WP Media](https://wordpress.org/support/users/wp_media/)
 * (@wp_media)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-788/#post-11901510)
 * Hi [@bkingids](https://wordpress.org/support/users/bkingids/)
 * Sorry to hear about the issue.
 * We have checked your site.
 * Some images are not converted to WebP – for example this one:
 * Original format: [https://www.bakingideas.com.hk/content/uploads/woocommerce-placeholder-768×768.png](https://www.bakingideas.com.hk/content/uploads/woocommerce-placeholder-768×768.png)
 * WebP format should be here: [https://www.bakingideas.com.hk/content/uploads/woocommerce-placeholder-768×768.png.webp](https://www.bakingideas.com.hk/content/uploads/woocommerce-placeholder-768×768.png.webp)
 * About other images, it looks like this is caused by the way these are added from
   your theme (Flatsome?). We were not able to update it with WebP – probably it
   was rendered after Imagify finished its’ changes to the code.
 * Best Regards
 *  Thread Starter [bkingids](https://wordpress.org/support/users/bkingids/)
 * (@bkingids)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-788/#post-11901537)
 * Thank you for your quick response.
 * I know a few of the images have not been converted but most of them should have
   been converted. However, it seems that none of the images are showing in webp
   format at all…
 * Yes you’re right that I am using Flatsome. Do you have any suggestions how to
   solve this?
 * Separately, some of the images are not even showing on the mobile after I activated
   the Imagify plugin. I saw some other users having the same issues as well.
 * Thanks in advance!
 *  Plugin Author [WP Media](https://wordpress.org/support/users/wp_media/)
 * (@wp_media)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-788/#post-11901551)
 * Hey,
 * You are welcome.
 * Unfortunately, there is nothing we can do here 🙁 I see you use Cloudflare so
   you will not be able to use rewrite rules to display WebP, and in this kind of
   cases, we can not change the way we add images via <picture> tag.
 * **Separately, some of the images are not even showing on the mobile after I activated
   the Imagify plugin. I saw some other users having the same issues as well.**
 * This could be an issue with LazyLoad and WebP, and we will work on this issue(
   we noticed it recently) starting from next week. We hope to fix it as soon as
   possible.
 * Best Regards
 *  Thread Starter [bkingids](https://wordpress.org/support/users/bkingids/)
 * (@bkingids)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-788/#post-11901587)
 * This is a bit unfortunate becuase I see this as a very efficient plugin to optimise
   images.
 * Given the circumstances, however, we would have no choice but go for other alternatives…
 * Anyway, thank you very much for your help.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/imagify/assets/icon-256x256.gif?rev=3452959)
 * [Imagify: Optimize Images for Top Speed (Compress & Convert to WebP/AVIF)](https://wordpress.org/plugins/imagify/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/imagify/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/imagify/)
 * [Active Topics](https://wordpress.org/support/plugin/imagify/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/imagify/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/imagify/reviews/)

## Tags

 * [flatsome](https://wordpress.org/support/topic-tag/flatsome/)
 * [webp](https://wordpress.org/support/topic-tag/webp/)

 * 4 replies
 * 2 participants
 * Last reply from: [bkingids](https://wordpress.org/support/users/bkingids/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-788/#post-11901587)
 * Status: resolved