Title: Plugin Not Working
Last modified: November 11, 2019

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# Plugin Not Working

 *  [gdivyan](https://wordpress.org/support/users/gdivyan/)
 * (@gdivyan)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-807/)
 * Hello,
 * There have been significant issues with the plugin since the last two updates.
   The update prior to v4.0.1 completely disabled voice files for English language
   and the latest update for v4.0.1 broke our site.
 * You can see the error while updating the plugin here: [https://i.imgur.com/iuAGcPW.png](https://i.imgur.com/iuAGcPW.png)
 * Can someone help us understand why are such errors coming in and by when can 
   we expect a stable update that works?
 * Would appreciate an expedited reply please.
 * Regards,
    Divyan

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [tstachlewski](https://wordpress.org/support/users/tstachlewski/)
 * (@tstachlewski)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-807/#post-12119386)
 * Hi [@gdivyan](https://wordpress.org/support/users/gdivyan/),
    I’m very sorry 
   for that. A question. Did you try to complete remove the plugin – and only then
   install new version?
 * Cheers,
 *  Thread Starter [gdivyan](https://wordpress.org/support/users/gdivyan/)
 * (@gdivyan)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-807/#post-12119429)
 * HI [@tstachlewski](https://wordpress.org/support/users/tstachlewski/),
 * Thank you for your revert.
 * No we just updated it because the update action was showing in our WP Admin panel.
   We really want this to work because it’s a central feature for our news site.
   Is there any way we can get a stable version where both the neural TTS and translation
   works without any hitch please?
 * Regards,
    Divyan
 *  Plugin Contributor [tstachlewski](https://wordpress.org/support/users/tstachlewski/)
 * (@tstachlewski)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-working-807/#post-12232661)
 * Hi,
    I would advice to remove the plugin completely and then install it again.

Viewing 3 replies - 1 through 3 (of 3 total)

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## Tags

 * [plugin not working](https://wordpress.org/support/topic-tag/plugin-not-working/)

 * 3 replies
 * 1 participant
 * Last reply from: [tstachlewski](https://wordpress.org/support/users/tstachlewski/)
 * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-working-807/#post-12232661)
 * Status: not resolved