Title: Plugin not working Last modified: August 21, 2016 --- # Plugin not working * [MovieMagia](https://wordpress.org/support/users/moviemagia/) * (@moviemagia) * [12 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-82/) * Hello, * When I try to create a backup with the plugin, every time it is showing me this error message: * “The plugin encountered an error while copying files into the temp directory, the following error message was returned: Error Message : Unable to create the temporary backup directory,please make sure that PHP has permission to write into the /…/…/…/…/…/…/wp-content/uploads/wp-clone/ directory. * Temporary files created in /…/…/…/…/…/…/wp-content/uploads/wp-clone/wpclone_backup will be deleted.” * I asked the hosting support to help me correct this, to that folder to be writable– but they told me that the folder have the 777 permission, so it is writable; they told me to ask for support from the plugin author, because it’s nothing wrong with my directories! * So please help me to can use your plugin! * [http://wordpress.org/plugins/wp-clone-by-wp-academy/](http://wordpress.org/plugins/wp-clone-by-wp-academy/) Viewing 9 replies - 1 through 9 (of 9 total) * [wpacademy](https://wordpress.org/support/users/wpacademy/) * (@wpacademy) * [12 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-82/#post-4014546) * do you get a prompt to enter ftp details when you install/delete plugins/themes? * Thread Starter [MovieMagia](https://wordpress.org/support/users/moviemagia/) * (@moviemagia) * [12 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-82/#post-4014547) * I don’t know what is this mean: “prompt to enter ftp details”, sorry 🙁 * I am installing/deleting plugins (deactivating and also deleting plugin files) directly from my WP-admin Dashboard, this is the only way how I can do it 🙂 * [wpacademy](https://wordpress.org/support/users/wpacademy/) * (@wpacademy) * [12 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-82/#post-4014549) * like this [http://imageshack.us/scaled/landing/829/c8p.gif](http://imageshack.us/scaled/landing/829/c8p.gif) * Thread Starter [MovieMagia](https://wordpress.org/support/users/moviemagia/) * (@moviemagia) * [12 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-82/#post-4014550) * No, I didn’t get this prompt to enter FTP details. I just deactivated the plugin and deleted the plugin files from my Dashboard, like very time, and after this I reinstalled the plugin. I have repeat this procedure a few more times, but always is showing me that error. I think it is because my site is too big 🙁 And if this is the reason, I think the plugin will never work 🙁 * [wpacademy](https://wordpress.org/support/users/wpacademy/) * (@wpacademy) * [12 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-82/#post-4014568) * that error is fired before everything else,so I don’t think that it’s due to the size of the site. perhaps it’s an ownership issue,but it’s hard to tell without having access to the server.. * Thread Starter [MovieMagia](https://wordpress.org/support/users/moviemagia/) * (@moviemagia) * [12 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-82/#post-4014574) * No, it can’t be an ownership issue – I was and I am the only owner of the site. * Finally a friend of mine “cloned” it manually :), without the plugin – he said my site has a very large database, that’s why the plugin didn’t worked properly. Now he made some more folders/partitions and succesfully “cloned” it 🙂 * I will try to clone it again with the plugin – maybe now the plugin will work, with these new partitions; if not, can I ask you to login to my server and to check what is wrong, why the plugin is not working? Because your plugin is really my preferred cloning plugin, that’s why I really want it; I have tried other cloning plugins before, but this one was the most simple to use and the fastest from all of them – it is the most perfect cloning plugin I ever saw! So I really want get it working again! 🙂 * [wpacademy](https://wordpress.org/support/users/wpacademy/) * (@wpacademy) * [12 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-82/#post-4014597) * sure thing.. I,too,would like to find out why it’s failing 🙂 * Thread Starter [MovieMagia](https://wordpress.org/support/users/moviemagia/) * (@moviemagia) * [12 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-82/#post-4014598) * Still not working, nether now – so I would like to send you my login details, but how? * [wpacademy](https://wordpress.org/support/users/wpacademy/) * (@wpacademy) * [12 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-82/#post-4014616) * you could send them to [support@wpacademy.com](https://wordpress.org/support/topic/plugin-not-working-82/support@wpacademy.com?output_format=md)( mention this thread in the message) Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Plugin not working’ is closed to new replies. * ![](https://ps.w.org/wp-clone-by-wp-academy/assets/icon-128x128.png?rev=2181280) * [Clone](https://wordpress.org/plugins/wp-clone-by-wp-academy/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-clone-by-wp-academy/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-clone-by-wp-academy/) * [Active Topics](https://wordpress.org/support/plugin/wp-clone-by-wp-academy/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-clone-by-wp-academy/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-clone-by-wp-academy/reviews/) * 9 replies * 2 participants * Last reply from: [wpacademy](https://wordpress.org/support/users/wpacademy/) * Last activity: [12 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-82/#post-4014616) * Status: not resolved