Title: Plugin not working
Last modified: March 20, 2020

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# Plugin not working

 *  Resolved [mygrove](https://wordpress.org/support/users/mygrove/)
 * (@mygrove)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-853/)
 * I have WP 5.3.2 and version 2.5.1 of the plugin. It has worked for me previously
   but when I click “Load” there is no response and no error message.
 * I have tried with two browsers, Opera and Firefox
    both docx and Google Docs 
   with Gutenberg on and disabled.
 * Any clues?
 * Thanks

Viewing 12 replies - 1 through 12 (of 12 total)

 *  Plugin Author [Seraphinite Solutions](https://wordpress.org/support/users/seraphinitesoft/)
 * (@seraphinitesoft)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-853/#post-12565845)
 * Hi. Can I see the sample?
 * BTW i’m working now on the plugin and have found one critical error that seems
   like that.
    -  This reply was modified 6 years, 2 months ago by [Seraphinite Solutions](https://wordpress.org/support/users/seraphinitesoft/).
 *  Thread Starter [mygrove](https://wordpress.org/support/users/mygrove/)
 * (@mygrove)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-853/#post-12565865)
 * What do you need, part of the docx file?
 *  Plugin Author [Seraphinite Solutions](https://wordpress.org/support/users/seraphinitesoft/)
 * (@seraphinitesoft)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-853/#post-12565872)
 * The document as a whole. Butt before that, please press F12 and look for the 
   JS errors in the bottom log panel.
 *  Thread Starter [mygrove](https://wordpress.org/support/users/mygrove/)
 * (@mygrove)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-853/#post-12565911)
 * Lots of errors:
 * Loading failed for the <script> with source “http://www.edintone.com/blog/blog/
   wp-content/plugins/seraphinite-post-docx-source/Cmn/Cmn.js?pk=Base&ver=2.5.1”.
   post-new.php:2272:1
    Loading failed for the <script> with source “http://www.
   edintone.com/blog/blog/wp-content/plugins/seraphinite-post-docx-source/Cmn/Gen.
   js?pk=Base&ver=2.5.1”. post-new.php:2284:1 Loading failed for the <script> with
   source “http://www.edintone.com/blog/blog/wp-content/plugins/seraphinite-post-
   docx-source/Cmn/Ui.js?pk=Base&ver=2.5.1”. post-new.php:2285:1 Loading failed 
   for the <script> with source “http://www.edintone.com/blog/blog/wp-content/plugins/
   seraphinite-post-docx-source/Cmn/Net.js?pk=Base&ver=2.5.1”. post-new.php:2286:
   1 Loading failed for the <script> with source “http://www.edintone.com/blog/blog/
   wp-content/plugins/seraphinite-post-docx-source/editor.js?pk=Base&ver=2.5.1”.
   post-new.php:2298:1 ReferenceError: seraph_pds is not defined post-new.php:2275:
   764 MouseEvent.mozPressure is deprecated. Use PointerEvent.pressure instead.
 *  Plugin Author [Seraphinite Solutions](https://wordpress.org/support/users/seraphinitesoft/)
 * (@seraphinitesoft)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-853/#post-12565927)
 * Yes, the document is not needed. I need to check something.
 *  Plugin Author [Seraphinite Solutions](https://wordpress.org/support/users/seraphinitesoft/)
 * (@seraphinitesoft)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-853/#post-12565950)
 * Does your site have [http://www.edintone.com/](http://www.edintone.com/)**blog/
   blog/** path? Or it shold be [http://www.edintone.com/](http://www.edintone.com/)**
   blog/**?
 *  Thread Starter [mygrove](https://wordpress.org/support/users/mygrove/)
 * (@mygrove)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-853/#post-12565961)
 * It’s is just [http://www.edintone.com/blog/](http://www.edintone.com/blog/)
 *  Plugin Author [Seraphinite Solutions](https://wordpress.org/support/users/seraphinitesoft/)
 * (@seraphinitesoft)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-853/#post-12565968)
 * Yes. I think I found the problem in the plugin. Sorry. It hadn’t reproduced on
   my environment.
 *  Thread Starter [mygrove](https://wordpress.org/support/users/mygrove/)
 * (@mygrove)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-853/#post-12565972)
 * Happy to help!
 *  Plugin Author [Seraphinite Solutions](https://wordpress.org/support/users/seraphinitesoft/)
 * (@seraphinitesoft)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-853/#post-12566135)
 * I’ve fixed the error and it affects not only you, so will be the new version 
   ASAP.
 *  Plugin Author [Seraphinite Solutions](https://wordpress.org/support/users/seraphinitesoft/)
 * (@seraphinitesoft)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-853/#post-12566780)
 * Fixed in 2.6 version. Check, please.
 *  Thread Starter [mygrove](https://wordpress.org/support/users/mygrove/)
 * (@mygrove)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-853/#post-12566796)
 * That’s working again. Thanks.

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘Plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/seraphinite-post-docx-source/assets/icon-256x256.jpg?rev
   =2661517)
 * [Seraphinite Post .DOCX Source](https://wordpress.org/plugins/seraphinite-post-docx-source/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/seraphinite-post-docx-source/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/seraphinite-post-docx-source/)
 * [Active Topics](https://wordpress.org/support/plugin/seraphinite-post-docx-source/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/seraphinite-post-docx-source/unresolved/)
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 * 12 replies
 * 2 participants
 * Last reply from: [mygrove](https://wordpress.org/support/users/mygrove/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-853/#post-12566796)
 * Status: resolved