Title: plugin not working
Last modified: April 2, 2020

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# plugin not working

 *  Resolved [sofia90](https://wordpress.org/support/users/sofia90/)
 * (@sofia90)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-857/)
 * Hi,
 * I’ve done all the configuration steps but clients are not able to see the free
   gift option. Can you help me?

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Niels Lange](https://wordpress.org/support/users/nielslange/)
 * (@nielslange)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-857/#post-12617492)
 * Hello [@sofia90](https://wordpress.org/support/users/sofia90/) 👋 Thanks for 
   reaching out! I’m happy to help to solve your issue. Can you tell me which plugins
   you have activated currently? Maybe it’s good if you post the WooCommerce System
   Status Report of your site as described on [https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/](https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/).
 * Do you also face issues when using _WooCommerce_ and _SMNTCS WooCommerce Free
   Gift_ only?
    -  This reply was modified 6 years, 2 months ago by [Niels Lange](https://wordpress.org/support/users/nielslange/).
 *  [bellabaciaustralia](https://wordpress.org/support/users/bellabaciaustralia/)
 * (@bellabaciaustralia)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-857/#post-12633946)
 * Hi Niels
    I also have the same problem. I have set up SMNTCS WooCommerce Free
   Gift as per instructions. But the config page looks a bit different. Instead 
   of showing “Minimum Cart Value in EUR”, the SMNTCS WooCommerce Free Gift in Appearence
   > Customize shows only “25”. I tried to type in the dollar value 120 and hit “
   publish” and it came back with the message “Looks like something’s gone wrong.
   Wait a couple seconds, and then try again.” I tried hitting publish again but
   every time it came back with the same error message.
 *  Plugin Author [Niels Lange](https://wordpress.org/support/users/nielslange/)
 * (@nielslange)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-857/#post-12635140)
 * Hello [@bellabaciaustralia](https://wordpress.org/support/users/bellabaciaustralia/)
   👋 Maybe the current issue is caused due to the recent [WooCommerce 4.0 release](https://woocommerce.wordpress.com/2020/03/10/woocommerce-4-0-is-here/).
   I’ll investigate this issue and create a fix if I’m able to reproduce this issue
   on my end.
    -  This reply was modified 6 years, 2 months ago by [Niels Lange](https://wordpress.org/support/users/nielslange/).
 *  [bellabaciaustralia](https://wordpress.org/support/users/bellabaciaustralia/)
 * (@bellabaciaustralia)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-857/#post-12637575)
 * Hi Niels, Thanks for getting back. I would also like to know if the plugin is
   set into EUR, meaning that we have to convert to equivalent local currency ourselves?
   
   Regards, Felix
 *  Plugin Author [Niels Lange](https://wordpress.org/support/users/nielslange/)
 * (@nielslange)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-857/#post-12672047)
 * Hello [@sofia90](https://wordpress.org/support/users/sofia90/) & [@bellabaciaustralia](https://wordpress.org/support/users/bellabaciaustralia/)
   👋 I just released version 1.6 which should solve the current issue. Please let
   me know if it works as expected. 😉
 * > Hi Niels, Thanks for getting back. I would also like to know if the plugin 
   > is set into EUR, meaning that we have to convert to equivalent local currency
   > ourselves?
 * Hello Felix 👋 To answer your other question: The plugin automatically uses the
   currency that you’ve defined within WooCommerce. 😀
 *  [naturalvibrance](https://wordpress.org/support/users/naturalvibrance/)
 * (@naturalvibrance)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-857/#post-12820452)
 * Hi Niels, Thanks for the plugin. Been looking everywhere for something like this
   that is free. But it doesn’t work on my site. Nothing comes up. I use Avada template
   with Woocommerce. All updated to latest software. My website is [http://www.naturalvibrancelife.co.za](http://www.naturalvibrancelife.co.za)
 *  Plugin Author [Niels Lange](https://wordpress.org/support/users/nielslange/)
 * (@nielslange)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-857/#post-12829785)
 * Hello [@naturalvibrance](https://wordpress.org/support/users/naturalvibrance/)
   👋 Have you tried if the plugin is working if you only use the Avada, the WooCommerce
   plugin and my plugin?

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/smntcs-woocommerce-free-gift/assets/icon-256x256.png?rev
   =1458459)
 * [SMNTCS Free Gift for WooCommerce](https://wordpress.org/plugins/smntcs-woocommerce-free-gift/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/smntcs-woocommerce-free-gift/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/smntcs-woocommerce-free-gift/)
 * [Active Topics](https://wordpress.org/support/plugin/smntcs-woocommerce-free-gift/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/smntcs-woocommerce-free-gift/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/smntcs-woocommerce-free-gift/reviews/)

 * 7 replies
 * 4 participants
 * Last reply from: [Niels Lange](https://wordpress.org/support/users/nielslange/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-857/#post-12829785)
 * Status: resolved