Title: Plugin Not Working Last modified: April 27, 2020 --- # Plugin Not Working * Resolved [redsunsurfer](https://wordpress.org/support/users/redsunsurfer/) * (@redsunsurfer) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-867/) * I have an issue with this plugin. Even if I configure everything as suggested in the topics and FAQs, the plugin doesn’t display any script in the page source( after acceptation of non necessary cookies). * I tried different solutions, even deactivating the WPSuperCache plugin or deactivating/ activating your GDPR plugin, but it doesn’t work. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-867%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Thread Starter [redsunsurfer](https://wordpress.org/support/users/redsunsurfer/) * (@redsunsurfer) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-867/#post-12736948) * I found another thing that may help you resolve the issue. * I check non-necessary cookies and accept the popup but when I go back to the settings (through the “Show again” button) the non-necessary cookies are unchecked. It should keep the choice but it doesn’t. * Is this a bug or is it something happening for other causes? * Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/) * (@webtoffee) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-867/#post-12737480) * Hi [@redsunsurfer](https://wordpress.org/support/users/redsunsurfer/), * This version has limited cache compatibility. For advanced caching support, please check out our [premium version.](https://www.webtoffee.com/product/gdpr-cookie-consent/) * Thread Starter [redsunsurfer](https://wordpress.org/support/users/redsunsurfer/) * (@redsunsurfer) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-867/#post-12737585) * It seems very strange, because even without a cache plugin it doesn’t work. * Thread Starter [redsunsurfer](https://wordpress.org/support/users/redsunsurfer/) * (@redsunsurfer) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-867/#post-12737668) * Basically the plugin doesn’t print non-necessary scripts even if checked and accepted, ie. it doesn’t work as you say. I don’t think the premium version will solve the issue if actually it doesn’t work in the basic version. * Thread Starter [redsunsurfer](https://wordpress.org/support/users/redsunsurfer/) * (@redsunsurfer) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-867/#post-12737714) * and at last, your words: * One among the most important peculiarities of our GDPR Cookie consent plugin is its ability to provide full compatibility with all the major cache plugins including: * W3 Total Cache WP Rocket WP Super Cache Autoptimize LiteSpeed Cache HummingBird It is also compatible with the server cache like: * WP Engine Kinsta Pantheon Site Ground Varnish * In context with our GDPR Cookie consent plugin, the cache plugin works in a similar manner where it maintains a static copy of the previously requested consent preferences done by the user. That means separate static copies will be maintained for various categories like Analytics, Marketing, etc. based on the consent preferences given by each user. * Our GDPR Cookie plugin is incorporated with inbuilt cache compatibility scripts pertaining to specific cache, which runs automatically from the back end upon identifying the cache plugin. This will, in turn, essentially create a flawless functioning of your WordPress site. It works effortlessly even without having the need for the user to explicitly make any additional configurations. * Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/) * (@webtoffee) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-867/#post-12741388) * Hi [@redsunsurfer](https://wordpress.org/support/users/redsunsurfer/), * This wording you quoted from the article in our Website documentation is about the premium version and we have thousands of users using our plugin with different caching implementation. * Coming back to your issue, as you have pointed out yourself, the reason why the non-necessary cookies are unchecked for you even after accepting is that its value is being loaded from cache. FYI, we store the consent and category preference in cookies with values YES or NO. * We checked your site now and we can see the WP Super Cache is enabled(check page source). If you say the issue still persists after disabling the caching plugin, chances are you have caching enabled at your server level. Please check these. * Rest assured we are planning on a cache compatible update release for the free version too soon. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Plugin Not Working’ is closed to new replies. * ![](https://ps.w.org/cookie-law-info/assets/icon.svg?rev=3007243) * [CookieYes – Cookie Banner for Cookie Consent (Easy to setup GDPR/CCPA Compliant Cookie Notice)](https://wordpress.org/plugins/cookie-law-info/) * [Frequently Asked Questions](https://wordpress.org/plugins/cookie-law-info/#faq) * [Support Threads](https://wordpress.org/support/plugin/cookie-law-info/) * [Active Topics](https://wordpress.org/support/plugin/cookie-law-info/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/cookie-law-info/unresolved/) * [Reviews](https://wordpress.org/support/plugin/cookie-law-info/reviews/) ## Tags * [non-necessary](https://wordpress.org/support/topic-tag/non-necessary/) * 6 replies * 2 participants * Last reply from: [WebToffee](https://wordpress.org/support/users/webtoffee/) * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-867/#post-12741388) * Status: resolved